Aaron's

I want to thank Javier Guerrero for being so helpful and amazing with me. He helped so much regarding my account, not only that his patience and great customer service... Thank you Javier I truly appreciate you and Aaron's furniture

I had a very frustrating experience at the Aarons Rent to Own located on Viscount in El Paso, Tx. I called to speak with Store Manager Javier, but he never returned my call despite being told he would. When I called back, Sales Manager Annabelle refused to let me speak with him, saying he was leaving for the day. Eventually, I was able to speak with Javier, but he was rude and dismissive, denying that he had received any messages from Annabelle. I was extremely disappointed by the lack of professionalism and poor customer service at this store.

Very disappointed in this location. Went and got a refurbished puzzle couch which I loved. They were really nice and helped accordingly however I had noticed that the sleeper part was slowly sinking. Realized it was completely broken. They picked up the sleeper to send for repair, told me about a week. A week happens and I don't hear anything so I followed up, stated it was at the warehouse and it would be a couple days. Gave it another week called, stated the manager needed to give the information but left for the day but would be given a call back. Gave it til 12pm the next day, nothing so I called. Was told the manager was doing a bank run and would call back. After about almost 3 weeks of waiting with no communication I decided to return the couch. I'm very big on communication and they lacked in that severely. Never missed a payment and was willing to work with broken purchase so it's disappointing. They did offer for a free month after they saw i was returning the couch. So that's always nice.

The store does not return phone calls like they say they will I have been overcharged several times and they will not return phone calls if it all possible I would advise not to use the store on Montana. I have tried four or five times over the past two weeks to make a payment and every one has gotten rude with me and has refused to take my payment because I got behind due to money coming up missing out of my account this location song, the management and employees need to be replaced.

I’ve been paying for the warranty for a while now even with paying off all my furniture early and I called about my bed leg breaking, they sent someone out and I was told I would get a call back. A few weeks pass and still no call so I called and they said no they wouldn't fit it and canceled my account. Would never do business here again, obviously just like taking your extra warranty money and when a problem arises they don't care.