Last checked 3 weeks ago
Rent-A-Center
1830 George Dieter Dr, El Paso, TX 79936
What you can rent here
How the lease works here
Terms are confirmed with the store and can change. Always read the agreement before you sign.
What to bring
- Valid photo ID (driver's license, state ID, or passport)
- Proof of income (recent pay stub, bank statement, or benefits letter)
- Proof of residence (utility bill, lease agreement, or mail with your address)
- Personal references (typically 3 to 4 contacts with phone numbers)
How it works
- 1Browse in store and choose from available furniture, appliances, electronics, and more.
- 2Apply with no traditional credit check at most stores. Approval is based on income and residency.
- 3Get approved, often same day, with immediate access to your items.
- 4Delivery or pickup, with free delivery, setup, and ongoing service at most stores.
Typically included with rent-to-own agreements:
Delivery, setup, service, maintenance, return rights, and early purchase options vary by retailer and agreement. Ask the store to provide the complete written terms before signing.
Frequently asked questions
Hours
Location
1830 George Dieter Dr, El Paso, TX 79936
Get directionsPhone
(915) 590-6155Customer reviews
94 reviews
Customer service is bad Communication skills even worse Let’s not forget they don’t realize the voicemail picked up and leaves a voicemail calling customers thieves talking to other workers when this happen payments were given Wednesday and they called Monday two days b4 thankfully we returning things don’t gotta deal with disrespectful people
They're very nice but they didn't bother telling me or asking me if I wanted insurance, they just charged me for it. And when I asked about it, they didn't bother apologizing, just made it seem like it was necessary. So be careful what you sign, Read the fine print first.
Horrible first they say that I'm approved and I give the first week payment and I'm suppose to wait for contract agreement and a delivery date and come to find out that it was canceled and denied due to them running my information along with another application that was denied which shouldn't had happened. I'm still waiting to get refunded for what I had paid and to hear back from cooperate about my situation. It led me to take my business some where else. I was very disappointed on how everything was handled.
One star because Ivan is a very difficult store manager. He makes you feel like you owe him money out of his pocket. I received a text message saying if we needed payment relief to call the store, I did and Rick was so very helpful. I admit we fell behind on payments but was only one payment behind (35 dollars) and Ivan was incapable of assisting with a solution. Instead he sent a recovery truck to try and take the refrigerator.I have purchased numerous high value items from RAC and this one is the very last. I feel sorry for anyone who works under Ivan. I will be calling corporate and filing a complaint. Thank you Rick for your kindness and assistance…you definitely have store manager material…Ivan on the other hand should be in charge of only taking out the trash.
I have moved to El paso. I've had account in Idaho off and on for 20 years. I have never been treated or lied to so much by anyone except this store. I cant believe they would treat anyone so badly. Rodger told me I would have my item in a week. Well it's been 1 week and 4 days. They are also good at blaming other stores. So honestly this store really doesn't care to do their promises..
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Data accuracy notice
Store details including hours, address, phone number, and product availability are sourced from publicly available retailer data and updated regularly. This information may not reflect recent changes. Always contact the store directly to confirm current hours, inventory, and pricing before visiting. VRTO (Virtual Rent To Own) is a directory and is not affiliated with, endorsed by, or acting as an agent of Rent-A-Center or any other rent-to-own company. Reviews and ratings shown are from Google and reflect the opinions of individual reviewers, not VRTO. See our full disclaimer and data collection methodology.
Listing information for Rent-A-Center is provided for reference purposes only. VRTO is not affiliated with this store. Contact the store directly to verify hours, inventory, and pricing.