Rent-A-Center

I had awesome experiment today Mr. Darrick and his partner did wonderful work 😊

My recent experience with the Summit Rent‑A‑Center location has been increasingly disappointing. I’ve worked with Rent‑A‑Center in the past without issues, but the level of customer service at this particular store has noticeably declined. On the morning my payment was due, I received multiple calls, voicemails, and text messages in a very short period of time. When I returned the call to acknowledge the messages and explain that I had been busy at work, I politely asked that they reduce the number of calls. Instead of understanding, the representative responded unprofessionally and told me not to “tell him what to do” at his workplace. Frustrated by the interaction, I told them they could pick up the furniture. I explained that the earliest I would be available was Tuesday due to my work schedule, but the representative insisted that I did not have a say in the pickup time and scheduled it for the same day anyway. When I called back to clarify that I likely wouldn’t be home by 6 p.m., I was met with the same dismissive attitude from another staff member, who again told me it wasn’t my decision. The lack of professionalism and courtesy from the staff at this location is the reason I will no longer be doing business with them. In contrast, the Cone Boulevard Rent‑A‑Center location was immediately helpful, respectful, and able to offer me better furniture options at a more reasonable price with more manageable payment terms. The issue isn’t Rent‑A‑Center as a company—it’s the staff at the Summit location. I strongly recommend choosing the Cone location instead if you want a more positive and professional experience.

It was promoted to me as a discounted first payment, but I was giving a full bill without a discount and he’s trying to give me a discount if I order something else through y’all. And is charging almost if not double the price of the actual device

When I tell you this lady up there her name is Dean she is the worst lady ever!!!! She’s rude nasty and thinks she is better than customers after she gets your money she’s so rude if I could give no stars I would. Worst customer service reporting her to the better business bureau hopefully she looses her job this is ridiculous

Terrible business practices and unfriendly would not suggest going through them, in the last months of aumente they try take your stuff if your late even an hour for payment. Also some how have technical difficulties when trying to pay online during the last months, very unprofessional wouldn’t recommend

I have been a paying customer for numerous of years..RentaCenter have a team of workers who are knowledgeable and very familiar with their products. The workers have compassion and shows respect to their customers. I am pleased to be back. Thank you Rent-A-Center for having such quality products.