Aaron's

I went in to buy a mattress. They said once my mattress reached the store on the following Thursday it will be set up for delivery. Nobody never called me that day to never received a mattress. They had a bad attitude with me. I had to call the corporate office and I got a refund on my money and I would never go to that store again and I advise anybody not to shop at that particular store. Horrible customer service

Still waiting on a refund that they said would take up to seven days and it’s been way over 7 days now because they weren’t able to deliver to my address they came and everything and then I called them and they said they couldn’t deliver it because where I live

Andrew and John are always so helpful and made me love Aaron’s they are so friendly and always goes out of their way to help I have had nothing but an amazing experience here.

I recently purchased a washer and dryer from the Aaron’s Furniture Store on Highway 6 and Westheimer, along with a service plan for $13.99. Unfortunately, my experience has been extremely disappointing. The salesperson, Robert, has consistently ignored my calls, and when a problem arose with the washer, I couldn’t get any support. This lack of communication and follow-through is unacceptable, and it has left me deeply frustrated. I hope Aaron’s will address these issues and improve their customer service moving forward.

Dear Aaron's Team, I am writing to convey my utmost satisfaction with the recent service I received at your location, culminating in the successful delivery and setup of my new furniture. My experience within the store was exceptionally positive, largely due to the outstanding customer service provided by Sarah and Dondrea. Their professionalism, attentive assistance, and helpful demeanor made my visit thoroughly enjoyable and productive. The excellence continued seamlessly with the delivery and installation of my furniture. The delivery team, comprised of Quicy and Romone, demonstrated truly phenomenal service. Their respectful conduct, patience, and meticulous attention to detail ensured that every item was placed and arranged to my precise specifications and complete satisfaction. Their diligence and care throughout the entire process were highly commendable. As a loyal customer of Aaron's for over a decade, I can confidently affirm that this experience has further solidified my trust and appreciation for your services. I wholeheartedly recommend this particular branch and your exceptional delivery team to prospective customers seeking superior service. Thank you to your entire team for providing such a remarkable experience. Sincerely , Mrs. T Adebayo

Hwy 6 south location is the best brick and mortar location I've ever had the please of doing business with. Robert and Andrew are by far the most amazing employees that Aaron's corporate has employed. Hands down the best!! Thanks guys, have already shared your location and great people with all those I know and follow me on socials!!!

Had the best experience I've ever had looking for furniture. I really dislike looking fir furniture but Beyonce, Krishona, and Marvin definitely made my experience easy, smooth, and quick. Every question I had was answered. They greeted every time I came there . They made it easy so I didn't have to keep going to different stores. They were very professional and informative as well as very kind every time I went in. Made another purchase today unexpectedly and was gladly assisted by all three. I've lived in many cities and this by far was the easiest and quickest time I bought and received my furniture and I haven't been in my place a month yet plus traveling for work made time hectic. Thanks to all three of you my experience shopping for furniture was easy and quick. Thanks again!