Aaron's

Furnishing an apartment is rarely stress-free, and when you walk into a store already frustrated about pricing and financing, expectations can be low. That was exactly how we felt walking into Aaron’s. We were already uneasy about using a rent-to-own service, especially knowing that the pricing structure is typically higher than traditional furniture stores. However, what could have been a frustrating experience quickly turned into a surprisingly positive one—thanks to the exceptional customer service provided by Meoka Wilson Frances. From the start, Meoka immediately recognized our hesitation and took the time to ease our concerns. The credit system at Aaron’s can feel confusing and, at times, difficult to fully understand. We weren’t particularly fans of the process and were initially skeptical about whether it would even make sense for our situation. However, Meoka patiently walked us through each step, explaining the process clearly and making sure we felt comfortable before moving forward. Her approach wasn’t rushed or overly sales-focused. Instead, she genuinely listened to our needs and worked with us to find furniture that suited both our space and our comfort level. Getting approved brought relief, but what stood out most was how she stayed engaged throughout the entire process—from browsing selections to finalizing the paperwork. Furnishing an apartment can be overwhelming, especially when trying to balance style, functionality, and budget, but Meoka made the experience feel manageable. She took time to ensure we were satisfied with each furniture selection, offering guidance without being pushy. Her patience and professionalism made a noticeable difference, transforming what started as a reluctant visit into a productive and even pleasant experience. While we still believe the pricing at Aaron’s can be higher compared to traditional furniture purchasing options, the ability to get approved and walk away with the furniture we needed was ultimately the most important outcome. And truthfully, the level of customer service we received made the experience worthwhile. It’s not always easy furnishing an apartment, and we didn’t necessarily expect to return to Aaron’s. However, we would absolutely go back to work with Meoka again. In a time when great customer service can be hard to find, she delivered above and beyond expectations. To Meoka Wilson Frances—thank you for your patience, professionalism, and outstanding service. You made a difficult process much easier, and that level of dedication deserves recognition. Keep up the exceptional work.

BIG shot out to Ms. Serenity and her team. She was able to expedite my purchase and was able to get me EVERYTHING I wanted. Her ability to understand what I needed and her delivery was on POINT🎯 Thank you so much. I look forward to purchasing more items from this location and from Ms. Serenity ONLY 💯🎯💪🏾🫶🏾

I have been a customer for over 10yrs and have always gotten great service now the quality in the products different store but no fault of there and they made it right each and ever time. I recently moved to another city and the transition to a new store was smooth and great. I met some of the staff working that day I stopped by to say hello and introduce myself to them. So at this point I as satisfied in the service I have gotten when I asked for some items to be picked up for return and they where able to met with my schedule to make it easier for the both of us. If I ever need to lease to by they will always be my go to place. As long as you have reasonable prices and good quality products I can overlook the bad service if it ever happens but so far it hasn't.

I was not impressed with previous management, so thank you for putting Kyle in place. He's compassionate with excellent customer service skills, and has the ability to think outside of the box. I work in customer service myself, so I know what it means to truly take care of your customer in order to create repeat business. Kyle has done exactly that for me. I'm on my 4th contract with 2 already paid off. Thank you for valuing your customers. You have made a repeat customer out of me

Newly Renovated store and moved just a few doors down with more space. New style furniture and also a clearance area. Come check it out.