Aaron's

So I've had my lease at the store for 2 years, I've had no issues, I make weekly payments which means I've made on time payments over a hundred times, I normally lock my card for security reasons my payments are due on Friday, so I see push notifications that come through that say Aaron's that get declined because my car being locked so I call the store I tell them hey you can redo the payment I just unlocked my card and everything is fine every one of the store is very nice about it no problem, recently there's a new person in the store named George He's a manager, I called to pay my bill and he says now you have a late fees because your card was locked and the payment couldn't go through, not only that but I have to put you on bi-weekly payment so today you're going to pay two weeks of payments, I said sorry I've never made two weeks of payments the entire time I've been there and they've never done this to me nor have given me any late fees, he replies by saying yes the people that were not giving you late fees don't work here anymore I had to get rid of them because they weren't doing their job. So I pay the late fee I tell him I'm not making two weeks payment because I don't have it, he tells me fine it's a one-time courtesy but I can't lock my card anymore he says which I don't like and don't agree with I should be able to lock my card for security reasons. Friday comes I called the store personally to make my payment so I don't have any issues, George answers the phone and says you also have a dryer lease that you're a month behind on, now the time I got the dryer they were doing the $1 down for memorial Day which I took advantage of and did, I called the store and asked if I could defer my payment for one time since I have 2 years of on time payments The person on the other end of the phone says sure no problem you'll just be hit with a 10% late fee I said okay I saw you sure it's okay The person says it happens sometimes we understand that everybody has it all the time I say thank you so much I really appreciate it My payment is for $97 a month for the dryer. This was on May 26th 2026 I called today like I said he asked about the dryer and I tell him how I have the deferred one month payment he says no you can't do that so now you're going to have to pay two months at once plus late fees, I said sir you can't do that you can't have one person in the store say one thing and then a month later stack my payments on top of each other because you're saying something different I said that's inconsistent, he says Will the person who told you this doesn't work in the store anymore, so I reply and say that's not my fault though. I said to him (George) I have been at Aaron's now for over 2 years have no issues ever Never had a late fee now all the sudden you've been working there for 2 weeks and I have late fees on everything and my account is completely screwed up now and I have all these extra payments I said I never had an issue with anyone in the store except for you. In fact everyone who works at the store is actually really nice, there's a sales manager named Tatiana who is amazing she will help you with anything it's George that ruins the entire store for everyone he makes it completely unbearable to do business there. I am one of the most easygoing people you'll ever meet, I don't burn bridges I don't miss payments I have a great credit, I don't miss payments I'm mostly get along but I would say 99% of people I meet, when I called the store and spoke to another person I won't say the woman's name but even she said to call corporate on George, I said how do you work there with that guy she says we just don't say anything while he's here. I mean this guy literally got rid of half the store because they weren't giving out late fees to people lol. Times are hard enough right now and this guy wants to squeeze you for every dollar he can get. All I can tell you is you're going to have trouble dealing with this guy you'll see! 😔

Whatever you do do not deal with this company! They have the worst customer service and they are all a bunch of liars! The end of February I was approved for furniture. For over a month they kept telling me that my furniture was going to be delivered and then nobody would call or show up. Then when I would call the store it was always an excuse they gave the furniture to somebody else or they couldn't find the furniture. In the process I threw out my furniture and repainted my living room got new curtains and a new carpet. And they've repeatedly lied and played games with me. I even called corporate and got nowhere with them. Whatever you do, don't deal with this company. And definitely don't deal with this location because all they do is lie to you.

Great Experience! Very Secure "Quick easy Approval" enter in your info in system in secure Private location.. Your Rental piece arrives in 2 days or less.. Very Friendly knowledgeable Customer services Reps... Clean spacious layout of inventory .. Convienent in store contract sign... Highly recommend Aaron's 5 outta 5 STARZ

This store will try to get over on you on the regular, there are some employees like April that are good and will help and others that will completly screw you. I had a lease for a yr and a half never missed a payment, always in good standing and out of nowhere my bill goes up, also my protection plan was taken off as well, all with no explanation. I called the store to have this taken care of and also ask why this was done, after 3 days of going back and forth with no answers, I've finally got somebody on the phone from the store, she told me that she put me back into the protection plan, I said thank you and we hung up. I went onto the Aaron's app and low and behold I was not put back into the protection plan I was lied too. I called back and asked why I was lied too, thank God a woman named April answer the phone, she handled the entire situation for me super professionally, got me back into the protection plan and solved the entire issue. Trust me if you have any issues she's the one you want to help you other than her you're kind of screwed.

I am extremely disappointed with my experience at Aaron’s. I ordered a couch with an estimated delivery date of 12/2, I still do not have my furniture. After the delivery date passed, I called the store three separate times to get an update. First call (two days after 12/2): I was told the couch was already at the store and on the truck. Second call (about a week later): I was given a delivery date of 12/17, with a delivery window of 3–4 PM, and was told I would receive a return call the day before or the day of delivery. I took time off from work to be home for the delivery, but no call ever came. Third call: Was on the delivery day. I was then told the delivery date had been pushed back, with no notification provided to me. Lady said she would call back in an hour. The hour been past and the store is now close What’s most frustrating is that I was told the couch has been at the store since 12/2, yet no one has been able to deliver it or communicate honestly about the delay. I am hosting my annual holiday family gathering and now have no couch, and I am no longer available after 12/17. At this point, I am beyond frustrated and considering canceling my order. This experience has been inconvenient. Aarons South Philly location.

The bed was supposed to be delivered on the 19th of November. Today is Friday, and there is still no sign of the bed. I contacted the store, and they assured me it would arrive first thing in the morning. However, the bed has not yet been received. I am extremely disappointed with this service from the South Philadelphia Aaron store. It is now 8:15 when I'm writing this review South Philly Aaron store has wasted 3 days of my life.