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Rent-A-Center

4.2 (53 reviews) on Google

830 Lake Ave, Rochester, NY 14613

Call (585) 458-8080 Get directions Visit website
Inside Rent-A-Center

What you can rent here

Rent-A-Center is a national rent-to-own chain with 1,948 stores across all 50 states, reaching communities from Lawrence, Massachusetts and Kissimmee, Florida to Harlingen, Texas and Booneville, Mississippi. Launched in 1973 in Wichita, Kansas, it was the first national chain to scale the rent-to-own model, building standardized showrooms stocked with new, name-brand merchandise. Stores carry furniture, appliances, electronics, computers, mattresses, gaming, and smartphones on flexible weekly or monthly lease agreements, and like most rent-to-own stores they typically do not require a traditional credit check. Rent-A-Center holds a 4-star Google rating across more than 152,000 reviews. Compare Rent-A-Center on VRTO alongside other rent-to-own stores near you, with hours, ratings, and what each carries.
furniture appliances electronics computers mattresses smartphones gaming

How the lease works here

Payment frequency Weekly or monthly
Typical term 12 to 24 months
Same-as-cash window 90 days
Credit check Not required

Terms are confirmed with the store and can change. Always read the agreement before you sign.

What to bring

  • Valid photo ID (driver's license, state ID, or passport)
  • Proof of income (recent pay stub, bank statement, or benefits letter)
  • Proof of residence (utility bill, lease agreement, or mail with your address)
  • Personal references (typically 3 to 4 contacts with phone numbers)

How it works

  1. 1Browse in store and choose from available furniture, appliances, electronics, and more.
  2. 2Apply with no traditional credit check at most stores. Approval is based on income and residency.
  3. 3Get approved, often same day, with immediate access to your items.
  4. 4Delivery or pickup, with free delivery, setup, and ongoing service at most stores.

Typically included with rent-to-own agreements:

Delivery, setup, service, maintenance, return rights, and early purchase options vary by retailer and agreement. Ask the store to provide the complete written terms before signing.

Frequently asked questions

Rent-A-Center offers furniture, appliances, electronics, computers, mattresses, smartphones, gaming on a rent-to-own basis. Product availability and pricing may vary. Contact the store directly to confirm current inventory.

Store hours for Rent-A-Center may vary. Contact the store directly at (585) 458-8080 to confirm current hours.

Most rent-to-own stores, including Rent-A-Center, do not require a traditional credit check. Approval is typically based on income verification and proof of residency. Contact Rent-A-Center directly to confirm their specific requirements.

Return timing, fees, item condition, refunds, and remaining obligations vary by agreement. Contact Rent-A-Center to review its written return and early purchase terms.

You can contact the store directly by calling (585) 458-8080 or visiting in person at 830 Lake Ave, Rochester, NY.

Location

830 Lake Ave, Rochester, NY 14613

Get directions

Customer reviews

4.2
Based on 53 Google reviews
4.2

53 reviews

5
40%
4
0%
3
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2
20%
1
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Have you visited this store? Write a review on Google
tierra reid
tierra reid 4 months ago

Website said pick up in store, I call to get ready to pick up the laptop and she started fast talking and taking a tone with me telling me I need to give her some time to verify this that and the other Website said 3$ pay for first week she said electronics have a 100 dollar down payment. Misleading for sure. Canceled on the phone.

tierra reid
tierra reid 4 months ago

Website said pick up in store, I call to get ready to pick up the laptop and she started fast talking and taking a tone with me telling me I need to give her some time to verify this that and the other Website said 3$ pay for first week she said electronics have a 100 dollar down payment. Misleading for sure. Canceled on the phone.

Kathryn Henriquez
Kathryn Henriquez 4 months ago

I met the manager in person turns out she’s a very sweet lady, the movers did an amazing job really loved their hard work and efforts

Kathryn Henriquez
Kathryn Henriquez 4 months ago

I met the manager in person turns out she’s a very sweet lady, the movers did an amazing job really loved their hard work and efforts

Kelan Carson
Kelan Carson 1 year ago

I’m giving this two stars only because I’m trying to be nice. I stayed polite the entire time, even though the whole experience was off-putting and disappointing. I’m new to the area and didn’t know that each Rent-A-Center operates separately. Where I’m from, there’s only one store for the entire area, so I assumed the system was shared. I walked in looking for a couch and mentioned I already had an account open at the Elmira location. That’s when I learned I needed to have my account transferred—but no one explained that clearly at first. I was told to call the Elmira store myself, but when I did, they said this store was actually supposed to initiate the transfer. It felt like I was being passed around and expected to do everything on my own. The first guy I spoke to was okay, but I don’t think he fully understood what was going on. Then the woman I spoke with explained how things worked, but she had an attitude. I tried not to take it personally, but the tone was unnecessary and off-putting. I was still polite, just trying to understand everything. The worst part? I stepped outside to make a quick call to Elmira—literally only gone for a few minutes—and when I came back, the door was locked. They knew I was coming right back, and I could clearly see everyone inside. She didn’t let me back in, just stood behind the glass explaining the process like I was supposed to take it all in from outside. That was honestly wild to me and felt really rude. I felt shut out, unwelcome, and kind of judged for no reason. I’m not from here, so I didn’t know how the “zone” stuff works. I wasn’t trying to be difficult—I was just trying to figure it out. But the way they handled it made me feel like I was doing something wrong or suspicious, which I wasn’t. That kind of treatment isn’t okay. This definitely wasn’t the type of experience I expected or deserved. I hope the next location they sent me to is more respectful and helpful.

Kelan Carson
Kelan Carson 1 year ago

I’m giving this two stars only because I’m trying to be nice. I stayed polite the entire time, even though the whole experience was off-putting and disappointing. I’m new to the area and didn’t know that each Rent-A-Center operates separately. Where I’m from, there’s only one store for the entire area, so I assumed the system was shared. I walked in looking for a couch and mentioned I already had an account open at the Elmira location. That’s when I learned I needed to have my account transferred—but no one explained that clearly at first. I was told to call the Elmira store myself, but when I did, they said this store was actually supposed to initiate the transfer. It felt like I was being passed around and expected to do everything on my own. The first guy I spoke to was okay, but I don’t think he fully understood what was going on. Then the woman I spoke with explained how things worked, but she had an attitude. I tried not to take it personally, but the tone was unnecessary and off-putting. I was still polite, just trying to understand everything. The worst part? I stepped outside to make a quick call to Elmira—literally only gone for a few minutes—and when I came back, the door was locked. They knew I was coming right back, and I could clearly see everyone inside. She didn’t let me back in, just stood behind the glass explaining the process like I was supposed to take it all in from outside. That was honestly wild to me and felt really rude. I felt shut out, unwelcome, and kind of judged for no reason. I’m not from here, so I didn’t know how the “zone” stuff works. I wasn’t trying to be difficult—I was just trying to figure it out. But the way they handled it made me feel like I was doing something wrong or suspicious, which I wasn’t. That kind of treatment isn’t okay. This definitely wasn’t the type of experience I expected or deserved. I hope the next location they sent me to is more respectful and helpful.

Jessica Reyome
Jessica Reyome 2 years ago

I missed one payment and I received calls for 3 days multiple times a day and then someone showed up at my door. For one payment. I wasn't weeks or months behind, just one payment. I have been paying for over a yr on this account so it's not like I just started and won't pay. I don't miss payments often so I feel this was beyond extreme.

Jessica Reyome
Jessica Reyome 2 years ago

I missed one payment and I received calls for 3 days multiple times a day and then someone showed up at my door. For one payment. I wasn't weeks or months behind, just one payment. I have been paying for over a yr on this account so it's not like I just started and won't pay. I don't miss payments often so I feel this was beyond extreme.

purple heart
purple heart 6 years ago

The guys are always nice. Always trying to find what is needed if they dont have it. They make you feel good about being there. I would definitely recommend people i have not had a single problem. Keep up the good work guys i give them a 10

purple heart
purple heart 6 years ago

The guys are always nice. Always trying to find what is needed if they dont have it. They make you feel good about being there. I would definitely recommend people i have not had a single problem. Keep up the good work guys i give them a 10

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Data accuracy notice

Store details including hours, address, phone number, and product availability are sourced from publicly available retailer data and updated regularly. This information may not reflect recent changes. Always contact the store directly to confirm current hours, inventory, and pricing before visiting. VRTO (Virtual Rent To Own) is a directory and is not affiliated with, endorsed by, or acting as an agent of Rent-A-Center or any other rent-to-own company. Reviews and ratings shown are from Google and reflect the opinions of individual reviewers, not VRTO. See our full disclaimer and data collection methodology.

Listing information for Rent-A-Center is provided for reference purposes only. VRTO is not affiliated with this store. Contact the store directly to verify hours, inventory, and pricing.

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