Brook

Rented for the school year, prepaid delivery and pickup, and prescheduled my pick up 2 months in advance. 4 PM the day prior to my pick up, they tell me it can’t happen for a couple more days. I’m moving so I alert them this isn’t going to work. At 8 pm they then tell me they actually can’t come for several days, so I should just keep the furniture. I had an apartment to myself, already bought new furniture for my next place, and was left with a massive amount of furniture I couldn’t move myself and one day to figure it out. No one from the company would even return my calls. Don’t waste your time with their incompetence. Leaving me with that furniture was absolutely not a favor, it was such a nightmare. I never write bad reviews but this warrants it.

The customer experience is a nightmare - that’s not even talking about the quality of the furniture (which varies between a beautiful couch and worn out tables). However, delivery and the associated communication just doesn’t work. The initial delivery was supposed to be all inclusive - delivery to the apartment and setup. Instead they placed the stuff on the curb, claiming there was no possibility to bring it up, despite the super waiting right there. The communication trying to solve this problem proved to be fruitless, a lot of back and forth without any outcome. We did not even receive the refund for the delivery, let alone an excuse. I’d urge anybody to refrain from using the services of this company.

Thank you for the service. Frankly, I am surprised by the work. I really thank you. I am very happy that I chose your company Careful about everything and with complete accuracy You really deserve every cent I paid for the rent. I advise everyone to deal with you.⭐️⭐️⭐️⭐️⭐️

The team at Brook (especially Elisa Belcastro) always outperforms! I am a real estate agent in NY and CT and with home staging from Brook my seller-clients outperform the market no matter the conditions.

I'm a Realtor and recently worked with Elisa Belcastro, who staged a home my team and I listed. It was a pleasure to work with her from start to finish on our project. I could not recommend her services more highly. She has keen creative sense of what a home needs to look great on the market. Our seller was skeptical at first about staging the home, but Elisa met with her multiple times to reassure her that it would be well worth it. Elisa worked with the budget we had and staged key rooms to great effect. Our listing was consistently viewed online and had nearly 50 viewings while it was on the market. The staging looked great in person and transformed the home by bringing it more up to date. In photos and the 3D walkthrough it made all the difference in attracting great buyers. The house went to market right before COVID and Brook Furniture was kind enough to waive rental fees during the few months of lockdown when we were not able to show the home. Installation and deinstallation of staging was very easy, their team was careful, quick, and professional.

Excellent company to deal with. The buying process was painless and everything was straight forward with no surprises. I will continue to use Brooks for all my furniture rental needs.

Brooks Furniture is one of Maryland Relocation Inc's vendors we use to set up our Corporate apartments. They do an outstanding job. When ordering for an apartment set up Brooks makes sure we get what we asked for. They make sure all the furniture, house wares and other items they bring are in great shape. Scott Benson is our point of contact and he makes sure that we are happy as a customer and goes over and beyond for us. We would recommend using Brooks Furniture to anyone. The staff are very nice and courteous to work with. Their pricing is unbeatable.

Brook Furniture is the best! Kelsey has staged many homes for our real estate team across the years and she has always been professional and so easy to work with! Their teams are on time, careful with our clients’ homes and flexible with our needs. I highly recommend!

Brooks helped me organize a move for my daughter, who was traveling across the country for an internship. The service was first-rate. The staff were informative, flexible and available on short notice. The furniture was in place when she got there. Top-notch service all-around. Would recommend Brooks without reservation.

Julia and her team have been nothing short of phenomenal! They assisted my property with setting up mini-models when we needed a quick boost to occupancy. They have successfully helped us to lease 15+ apartments since implementing our mini-models and our owners have been overjoyed with the success. I highly recommend Brook Furniture for your personal and professional needs.

We worked with Julia and she and her staff have been very professional, from the application process to the delivery of furniture. The delivery drivers came in and set it up in a timely manner. They also have someone to make sure that everything was set up and looked good in the apartment her name is Molly, she is very sweet and you can tell she loves her job. We have a two bedroom package with them, the furniture is good quality. They have made our temporary living situation a pleasant one. Thank you all at Brooks furniture.

Brook Furniture is amazing...from start to finish, the staff at Brook made sure that all of my needs were met, the entire process was seamless. I definitely recommend Brook Furniture for all your temporary furniture needs!

Nothing but great experiences working with Julia Head and Brook Furniture Rental. Customer service and attention to detail beyond compare! I have used this team several times and they treat you like family. On my latest business trip before moving in I had some design questions for the space. Julia went to my apartment free of charge and put together an awesome package that worked great for me. Who does that! I recommend Julia and Brook Furniture to anybody that want's a quality, no nonsense approach to Furniture Rental. They truly are the best.

Brook Furniture Rental is our go to furniture rental company for both in-house corporate housing needs as well as referrals. I always feel confident that they will treat us well. Hayley Bald is extremely attentive and understands that the experience for our customers should match our customer service values. She has been able to maintain that standard consistently over the past two years of working with her. The folks in the office as well as the drivers/delivery team are professional and courteous. I would recommend this company to anyone.

Working with Brook Furniture Rental was such a pleasure! Julia guided me to the right pieces at the right price, and they look awesome. Delivery was on time, the guys were polite and quick to set everything up. Brook even sent a representative shortly after delivery to ensure I was happy with the furniture. Great customer service! I would definitely recommend Brook and the quality of their furnishings.

I had what seemed like an impossible task, to find quality furniture to rent with only two days lead time.... My google search brought me to Brook Furniture Rentals and after reading all of the positive reviews, I called and Paula made the impossible - possible. Paula went above and beyond my expectations. She searched every loveseat available in my area to help me with size as it had to fit in a small doorway. She patiently went through the lamp, end table and dining room table options. if it didn't have a picture online - she emailed it to me. I ordered the furniture on Wednesday and it was delivered Friday. The delivery men took time to help us arrange the furniture perfectly - they were very careful about noting getting the white rugs dirty. Pricing is very competitive and the ease of ordering and filling out the paperwork make the overall experience very pleasant. I highly recommend Brook Furniture for any short or long term needs. Again, the furniture is even nicer in person than what you think it will be online. Perfect condition.

TP Corporate Lodging is a corporate housing provider and we have worked with Brook for MANY years in Atlanta. We were thrilled when they moved into the Jacksonville market. They have done a great job for us with deliveries and changes. They keep their product current and fresh and are very quick to respond. We are very happy with the responsiveness, service and quality we get from them and will work with them for years to come!

Brook Furniture Rental exceeded my expectations with excellent customer service and quality furniture. They were able to furnish my 1400 sq ft. office space quickly with a short notice. The staff was friendly and very knowledgeable. Alisa made us feel as though we were more than just another customer. She took special care to ensure that we were getting exactly what we needed when we needed it. This was a wonderful experience from the time I walked into Brook Furniture to the moment the furniture was delivered and set up by a friendly and helpful delivery team. I appreciate their care and professionalism and love the new look of my office. Thanks Brook.

Brook Furniture has the best quality and widest selection of rental furniture than any of their competitors! I have worked with all of their competitors in the past and always have been extremely disappointed with what is sent over. Hayley, our furniture rep, is terrific! I work at an apartment complex and have had a great business relationship with her for over 2 years. She is always on top of things, there when I need her in a pinch, and completely customer service oriented. You can't go wrong with Hayley and Brook Furniture!

I have had the pleasure of working with Brook Furniture over the past 4 years. As a property management professional, I have worked with many vendors, but always chose Brook due to their exceptional customer service, and quality of their furnishings. The teams at Brook go above and beyond to deliver for their customers; from design consultations, making revisions to meet budget needs, and timely delivery, I have never been disappointed. Denise makes it a priority to check in with her clients frequently to ensure that they are happy and is always willing to go the extra mile for her clients (and her client's clients, for that matter). Its always an easy and honestly, quite fun, working with Brook!