Rent-A-Center

When we first got our items from THIS Rent a Center it was good. We had an issue with delivery and being lied to, they handled that, great. Now almost 2 weeks ago. My mother-in-law passes away suddenly, so we were short on funds,on account of us helping with cost of the funeral, I call our Rent a Center. I speak with Selena and explain the situation and ask if we can either tack that payment onto the end.ū They first say can you make d⁰ a double payment in 4 days, I said no I can't, so I ask what the benefits plus that I pay every week does for me..She says it's incase you lose your job or having issues and you're not able to pay. So I said, then I'd like to use the benefits plus for this one payment. She put me on hold to talk to her boss and to look at our history .She came back and stated that we have a positive payment history and no other issues are on our account so she says we will just skip this payment and start fresh on the 1st of the month, I was very grateful that she worked with us. Well, later that night, our bank account shows a payment pending. So i reached out on Monday in regards to the payment that is pending . So, I think Mike is the manager's name, not sure, however, I spoke with Mike about the charge and he said no problem, it will get it refunded, it takes 5 to 7 business days ,I said ok , thank you. I've kept an eye on my bank, as of today, Saturday, no refund. So, I call to Rent a center at 12:30 pm and I get Selena. She asks if I can call back in as an hour she headed out to do a delivery, and she will take a look at the account and see what's going on, I agree. I call at 2pm, just in case delivery ran a bit late, I ask for Selena, I was told she's with a customer and will give a call back, I ask just to be sure that it will be today, I was told yes, so I hung up and waited. 3:30pm comes no call, so I call and ask to speak with Selena, the man that answered the phone, with nervousness, says umm Selena went umm to umm a delivery, I say no she didn't, I'm not sure what the lies are about but let me speak with your store manager...again oh he's umm not here either. I said look what's your name, he says you don't need it. I said you work in customer service answering phones, your name is expected to be told to customers. He says I don't have anything to do with it. I said I will just call corporate and let them know what's going on there. I said but until I get my refund ,I will not be making a payment and I will not be starting a new agreement because this falls on them and that if they think of coming to pick it up they may want to think again.i did call corporate. Waiting on the DM to reach out to us. This isn't the first time things like this happened at this particular store, not sure what's up with this location but, if I was the DM I would be very embarrassed of this store location.

Gabriel and Nick really provided a great experience for me and my partner. We were able to get our item set up effectively and we would not have been able to without their assistance.

I did a review several months ago about this location, it's rude staff, especially the manager Adriana and the aggressive collection that they do to their loyal customers. However, the regional manager did personally contact me to get a better understanding of how I was treated after being a very loyal customer for 4 years. This regional manager was absolutely amazing and completely empathetic regarding my unfortunate loss in our family. I do find it odd that my review is not listed along with all the other posts regarding this location. Yet there are similar posts saying the same thing about this location or close to it and the responses to the reviews are all generated, they are not from the regional manager or owner. I'm sorry but this location needs all new staff and manager. Otherwise, there will be more negative reviews. The regional manager really needs to make heavy changes regarding the tactics being used by these employees. I honestly don't understand how this can continue to happen to good honest customers. None of the promotions are being honored, prices are changing constantly and if anyone reading looks at the most recent posts they are saying the same thing. To me RAC doesn't care about it's customers. The regional manager gave me his email and phone number and told me if I go to another location to contact him and he will be a reference regarding my account. I contacted him on 4 separate occasions and no response. Please note this regional manager did pay off my very small balance and it was very small. So I was finally free, everything was paid off and I have a line of credit. However, I'm hoping and praying he went to his store and made the changes he said he would. Although it looks to me like he didn't because the complaints keep coming. Now I have no contact with this regional manager and I have lost my faith in this company. It's unfortunate that customers have to deal with that location if their zip code is in their delivery system. That needs to be changed so customers can choose their own store to rent from so RAC can see the difference in service. Beware of this location

I' I personally was a loyalty customer at the Rent-A-Center locations Mesa and Phoenix. So when my account had gotten transferred at store location 5038. Their was always an issue with thee store manager Adriana. Constantly trying to run my payments without my authorization . I personally wish that the old crew from store 220 was still together. Mike Malcolm Lee and Pablo. I personally wouldn't do any personal business at this phoenix store. 5038. Due to bad experience. I personally as a Rent-a-Center customer wish that there would be more great rent a center employee mike , Malcolm Lee and Pablo. Since I ' was a loyalty customer I've paid off my entire dinette table off in full. I've also received my owner ship certificate. I also had rented a nice midnight madness two piece sectional brown. Michael the assistant store manager there at that location he was a great guy hard worker always friendly helping assist in his customer's. When I personally had heard the bad news that the store manager had terminated him I decide to give my merchandise back to thee store .so I was very saddened about that situation. And now Rent-A-Center has lost a loyalty customer a center.

Mike was amazing. He made sure I had everything I needed in a good time of matter . Very kind and understanding individual. Well appreciated

First off I came in for an Oculus and was rented a PS5 instead which I did not want. Once I asked for the refund it took a whole week for me to get the money back. Called another store who said they will honor the online pricing as well as give me the item in store. The first store refused to transfer my information that I already filled out. Today at 10 a.m. I paid for the Oculus and was told five different times that someone was coming to deliver it today only to find out nobody is coming till Monday and when I spoke with Adriana the manager all she could say was I don't know why he told you that because we were busy today so we can get it Monday but I don't know when. I expressed my frustration and her response to me was to calm down. When I asked for corporate number I was given the customer service number instead LOL oh don't worry I'll be there Monday morning. Highly pissed off and they need to fire mike for lying to me numerous times as well as Adriana for her lack of customer service support. Glad I recorded our conversations so corporate can hear how their store is being ran. A total mess. I definitely should have known. Mind you the only reason I even went this route was because of the convenience and it was available. Or so I thought. Today's update. I was told by the manager I'm being sent a refund due to me calling corporate . She also flagged my account due to calling another rent a center to try to have my info switched to their location instead since I've been mishandled numerous times . I sent everything I need to proper authorities. Karma is a b. I only got 113 of my refund total refund which was 125.36. Mike said he's the manager and hung up on me and my mother. I'll be up there Update 1.13.26 Still waiting on my refund lol 🤣🤣🤣🤣

Mike thee : assistant manager and adriana thee: store manager are both professional. & Malcolm they're are friendly . Foremost I' am a loyal rent a center customer and I was satisfied with my furniture products. Please visit this RAC store location. Very friendly and professional. @ this store. 😊