Rent-A-Center

Terrible customer service Refuse to move the old refrigerator out for my mom then said they could leave the new one in the shed and then took it back to the store when she called the store the store manager was rude and hung up on her do not come to this rent a center they don’t even deserve one star

Went and got a mattress from the that is comfortable but got a washer and dryer from them and didn’t come on the day they said they would to drop the washer and dryer off. Once they got them there and hooked up they wired the dryer up wrong so it wouldn’t work correctly then come to find out the dryer doesn’t even get hot. So I called the store and they brought me a loaner out and didn’t check it before they brought it out it was messed up and couldn’t even be used very unhappy with this problem.

My husband and I have used rent a center before but at a different location and it was great service and furniture. However this time around we are not happy. We have had issues setting up our online account to make payments and everytime we call to speak with a manager about it they are NEVER present and we are told to leave a message and the manager will call us back. I have left multiple messages and have yet to receive a call back ever. It's been on going for weeks. My husband and I even tried just showing up at the store but when that happens the system is down. Very frustrating.

I have purchase furniture/appliances at this location for the past 4+ Years, never have I experienced bad customer service until now. The Manager/Supervisor Francisco is the worst, cussing on the phone changing my contact number when I have specified that my number is the same, not putting notes in the system about payment arrangements. My 13 YO had been receiving calls and text msgs non stop because apperantly they thought it was ok to add her number as my primary contact number from 1 day that I used her phoe to call them. Staff seriously needs to get trained on customer service.

So today I wanted to get a laptop, I had an issue at the 524A store on front street so I called to see if this store had the laptop since The manager at the front store street would not confirm it for me. Fletcher Session was the only one in the store, I gave him a brief rundown of my issues in the front street store and he immediately puts me on hold and tells me he is the only one in the store. He comes back and I ask him can he pull the application because all I want to do is get my product and pay, but I refuse to give that other store my money based on how they treated me. He tells me why it went to that store and never answers my question about pulling the application. Fletcher then tells me that he’s sure if I go back in the store they will fix my issues, at this point I’m even more upset because he’s literally pushing me off to that store. I flat out tell him that. You see I’m frustrated so why would you advise me to go back into that store to deal with them. So he says ma’am I literally have a customer staring me right in my face and I’m not sure what you want me to do, I’m really sorry but there isn’t anything I can do. YOU CAN TELL ME HOW TO GET THE PRODUCT FROM YOUR STORE OR ANSWER MY QUESTION ABOUT PULLING MY APPLICATION!! Or how about simply saying come in Ms Johnson and I’ll get you taken care of? Fletcher you missed an opportunity to rectify a poor customer service experience by being even more poor in your efforts. I hope the lady with the kids, (who where screaming so that’s why you rushed me off the phone so you could rush her out the store i bet) was worth this 1 star review. Do better!