Rent-A-Center

Overall just a terrible experience this time around, wish I’d have Looked elsewhere for what I needed

People that work there are happy to set up a contract with you, but if anything happens like your paycheck gets delayed for ANY reason your told, YOUR ALREADY IN DEFAULT IF YOU DONT PAY BY FRIDAY SATURDAY WE WILL COME AND PICK UP EVERYTHING WITH A TRUCK AND THEY HANG UP ON YOU!!!!! I'd say save your money and go to a nice furniture store and buy it all the same day!!! Trust me you will save yourself a lot of time, money and headaches plus they will never refund your money!!!!!!

I’m still in shock and utterly disgusted with how I was treated. It’s one thing if I was rude to start but I wasn’t and right from the beginning the staff member came off as if he had an issue with me. He looked right past me when I entered the store then proceeded to walk past me and not even say hello. I let it go and proceeded to walk towards the counter. Once he finally got to me his attitude was that of someone that didn’t care to be bothered with me at all. I explained my situation regarding the payments being incorrect and tried to give him the dates but the dude cut me off and immediately said there was nothing he could do and that his system and till was closed for the day. Two seconds later he says it’s up and goes on to explain it usually shuts down by 6 which I wasn’t complaining about. He pulls up my account and finds a transaction from a week prior and that’s when I explained it was this week. He immediately snaps and tells me “Ma’am there’s no need to get frustrated I’m just telling you what I’m looking at”. I let him finish and just kept my head down because I was in shock with how he was talking to me. I said “wow” because I was blown away with his demeanor and in response he mocks me and tells me it’s not “wow”..and says “YOU people always make a big deal out of things”. Told me it wasn’t that big of a deal and I told him it was because it’s incorrect. I asked him if he was having a bad day and he tells me no but his attitude suggested otherwise. Clearly customer service isn’t number one priority because this dude had no problem arguing and talking down to me like I was beneath him. If you are military and a person of color I’d say please steer clear of this particular store. He had no issue with the previous couple in the store and had a good laugh with them but when he got to me his demeanor shifted completely. This is just a snippet of what happened at the store today, I’m hoping they have cameras with mics so the district and regional manager can hear what else transpired. There is no excuse for how he handled the situation and the racist comments he made weren’t called for either. His coworker walked in towards the end of it all and even then he was rude. Accused me of rolling my eyes when I know I did not. It was just mind blowing how this he was talking to me. Thank goodness the other sales rep was very polite and helpful..Thank you Sergio. Nobody should ever have to deal with that type of treatment. I left there wanting to cry because I was hurt by how he handled things.

Ordered the washer and dryer online. Aug 14th. Never got a phone call about it. When called - was told they didn’t have it in stock. Called another time and left a message with someone to have Kristal call. (The other rent a center said she might not call back and to call her multiple times). She never called. Called again a few days later and was told they couldn’t find the agreement and that Kristal would call. She never called. I called her and things were fine. I realize people get busy. Was told I needed a few things to verify info and I told her I would get them the info Monday. When Monday came around I called her with all the info needed and was told I could get a delivery Wednesday but she would call back to verify. Never got a phone call. Wednesday morning I called and asked about the washer and dryer. I as told delivery time 1-3. Called after 3 and was told they just back from lunch, that’s fine. I understand. But a phone call would have been nice. They showed up at almost 5pm unannounced after being told they would call prior to delivery. Once washer and dryer was delivered they told my husband “dryer doesn’t have legs or a dryer vent hose but we already told your wife” hahaha. nope. I was not told any of that information. But I appreciate y’all making me look stupid in front of my husband. Does any of it effect the dryer at all? no! So no big deal… But it would have been nice to hear this information prior so I could have gotten the hose before they came. They said they will bring the legs for the dryer when they can. Not sure if I’ll get a phone call for that though. I have left my phone number with this rent-a-center multiple times and have never received one phone call. I’m always the one calling. Is there an issue with the area code? I know ours is 951. And the other rent a center thought it was a typo and kept doing 915. I completely understand having some misunderstandings but to have complete lack of communication or NO communication at all is ridiculous. But hey. Thanks for the washer and dryer…

I had the BEST experience with Crystal. I was unsure of going this route but after calling her center by mistake, I was won over by how she was doing the most for me to give them a shot. I am 💯 pleased that I did. She went above and beyond for me understood what I needed and made it happen. I walked out of there with a Kitchen Table and a Couch. Thank You Crystal for all your help. Best Customer Service EVER!!!