Rent-A-Center

THE WORST RENT A CENTER LOCATION IVE EVER DEALT WITH.VERY UNORGANIZED NO ONE TAKES ACCOUNTABILITY.I’ve been trying to place an order at this location since November 30,2025. I just recently moved into my apartment as an early birthday gift and I was simply looking for a basic loveseat set to put in my living room before the holidays rolled around. The location 3039 N Pulaski Rd Chicago,IL 60641 did make it aware to me on December 1,2025 that they were a bit short staffed but that they’d be completing my order before leaving the store for that day. I heard nothing back so I decided to wait 1-2 days I work in customer service and sales myself so I know this time of the year does does get busy but that doesn’t justify me being lied to and given the run around. I couldn’t catch every associates name that I spoke with but I do have 1 in particular, KEVIN. Now I am not pointing the finger or blaming anything on this young man I just would have appreciated a better turn on or choice of words vs sending me off and telling me you were going to successfully put my order in. I called this morning as of 12-9-25 and spoke with the shift manager I believe and was told I wouldn’t be able to receive any orders until after Christmas. I had plans on inviting family over for the holidays now we all just have to stand around like mannequins???I find this highly unacceptable and very frustrating. I’m hoping someone of higher authority can reach out to me and get my order done the correct and proper way. Some may ask why I didn’t try another location, unfortunately this is the “ closest location “ to my home address.

THE WORST RENT A CENTER LOCATION IVE EVER DEALT WITH.VERY UNORGANIZED NO ONE TAKES ACCOUNTABILITY.I’ve been trying to place an order at this location since November 30,2025. I just recently moved into my apartment as an early birthday gift and I was simply looking for a basic loveseat set to put in my living room before the holidays rolled around. The location 3039 N Pulaski Rd Chicago,IL 60641 did make it aware to me on December 1,2025 that they were a bit short staffed but that they’d be completing my order before leaving the store for that day. I heard nothing back so I decided to wait 1-2 days I work in customer service and sales myself so I know this time of the year does does get busy but that doesn’t justify me being lied to and given the run around. I couldn’t catch every associates name that I spoke with but I do have 1 in particular, KEVIN. Now I am not pointing the finger or blaming anything on this young man I just would have appreciated a better turn on or choice of words vs sending me off and telling me you were going to successfully put my order in. I called this morning as of 12-9-25 and spoke with the shift manager I believe and was told I wouldn’t be able to receive any orders until after Christmas. I had plans on inviting family over for the holidays now we all just have to stand around like mannequins???I find this highly unacceptable and very frustrating. I’m hoping someone of higher authority can reach out to me and get my order done the correct and proper way. Some may ask why I didn’t try another location, unfortunately this is the “ closest location “ to my home address.

Went there just to drop off a package but ended up buying something

Went there just to drop off a package but ended up buying something

I want to shout out Angel for her incredible customer service. From the moment I called, she was empathetic to my concerns—something I genuinely appreciated, especially during a rough time navigating financial stress and family matters with my dad. I originally called to return my furniture, but Angel went above and beyond to help me find a more affordable solution without losing the bundled deal I had in place. That kind of support isn’t just helpful—it’s rare. This is the level of care and service every company should aim for. If Angel isn’t already a manager, she absolutely should be. Thank you, Angel!

I want to shout out Angel for her incredible customer service. From the moment I called, she was empathetic to my concerns—something I genuinely appreciated, especially during a rough time navigating financial stress and family matters with my dad. I originally called to return my furniture, but Angel went above and beyond to help me find a more affordable solution without losing the bundled deal I had in place. That kind of support isn’t just helpful—it’s rare. This is the level of care and service every company should aim for. If Angel isn’t already a manager, she absolutely should be. Thank you, Angel!

Ever since I had small children back in 1979 I believe you all were around but I really did start renting until I was able to and had a job and the customer service is awesome the people when I come into the store they're always kind and always wanted to help so that's why I was coming back I'm on a budget still but you are number one and top priority in my book I don't care what other people say the people at the store in Indiana and in Chicago are wonderful 💜🙏

Do not recommend doing business with them. I applied and got approved for something that seemed an easy process. I called to ensure that my delivery was set after filling out all of the paperwork online, they kept asking for documents even though I called and send them everything they asked for they kept asking for more. I decided cancel my order and will not be shopping with them.

Do not recommend doing business with them. I applied and got approved for something that seemed an easy process. I called to ensure that my delivery was set after filling out all of the paperwork online, they kept asking for documents even though I called and send them everything they asked for they kept asking for more. I decided cancel my order and will not be shopping with them.

Friendly staff & affordable payment plans ! Weekly sale prices are awesome 😎 & nice variety of furniture