Aaron's

I ordered a couch from this store online. The order said 5-7 days for delivery. I waited over 2.5-3 weeks for delivery because in their own words "the couch was lost in shipping." After they finally located it, it was another week for delivery. I asked very kindly for them to call when they were on their way as I work 5 minutes away from where I live and I would meet them. The store called that morning to verify delivery that day. I again asked for a call when they were on their way and was assured I would be called. Next thing I know I get a phone call from a delivery guy asking when is a good time to come back as they are at my home and no one is answering. I speed home and rush to gather my pets away so that they can deliver the couch. They bring it in, have me sign a piece of paper and leave. for the next 2-3 weeks I sit on a 2 piece couch that is not attached to each other and the pieces keep separating. Each time they call me about making my payment, I bring this up and my call was transferred to the "GM" to resolve it but he never picked up the call. Last week I finally get someone who puts me on the schedule for someone to come fix the couch connection. I again ask to call before they come. I was assured they would. That morning they called again to verify the appointment. I again reiterate to call before coming and again I am assured they will. And again I get a phone call saying when will you be home because the tech is there. I rush home and no one is there. I call the store back and get transferred to the GM Jason. He tells me that the guy left but is on his way back. I explain all of the issues and whatnot with the delivery and calls and such and he basically just said "Well maam that shouldn't have happened but we are not perfect." I don't expect perfection, but I do expect good customer service and something should be made right. As a front desk manager myself, this level or lack of service is unacceptable.

I am a customer and I make my payments on time this is the first time I will be late, and I let them know that. So, I want to know why the next day some guy knocks on my door at 8:30AM asking for a payment but the store doesn't open until 10AM! Once I pay off this item I will never in life rent from them again!! This is how you guys treat your customers when they're late one time?! I let you guys know I would be late so why did you feel the need to have some man come to my house where me and my children are at 830 in the Morning?!!!!!

I am a paying customer every month, and this is the first time I have ever dealt with this store. Have always dealt with 44th & Penn. The people at the store on I-240 have been rude to me and my wife. Getting assistance is like pulling teeth. I could understand if I was behind on payments or something. But we have paid off everything we have ever bought with this company. Will never buy from them again. They need to learn how to treat customers or find another job.

Great store. I like to do weekly payment even if I pay more in the long run. It's easy to miss that payment until 697 get on a schedule with them and get used to it. Bad thing about weekly is that it seems like it's always due. The "next payment" due pops up as soon as you pay one. Great stuff.

Nikki was such a great help on getting me information that I need in a timing matter and made conversation while the information was loading I love that

i wouldn’t even leave one star if i could. My husband and I got a washer and dryer (stacked, new) back in July 2025, was having problems with it. I contacted the store and told them. They was trying to tell me over the phone how to fix it, & it wouldn’t fix it. He said he would call the manufacturer and find out. well, days passed and still never heard anything. I called the store back, and he said we will give you a rental and send yours in to get repaired. Okay, they did that, when the guys came out to get it they messed my wall up in my house, and told me they would take it off my payment. I called the store a month later because they never took it off my bill and i still had the rental, and they never answered. tried again the next day still no answer. I still have the rental to this day. Thankfully it’s still working. I highly don’t recommend this place.

When they said they would work with you don't believe it. We rented furniture from them and we were paying on our bill faithfully until we had a tragic death in the family which they had no life insurance so of course we had to pull together to pay help pay for a funeral which we all know cost a lot of money and then during this time they said we were fine to keep communicating with them. But yet kept harassing us for payment after we was told we were okay. When we went in there a few months later to let them know we were back on track and to get caught back up on our payments they said they are not letting us make a payment. We were even going to pay our past bill we owed. Butthey didn't want past payment along with current payment they just wanted to collect our furniture. So if you will rent from Aaron's I hope you all don't have to pay for a funeral. Go somewhere else to rent your furniture.