Aaron's

I HAVE HAD THE BEST EXPERIENCES WITH THEM FOR THE LAST 2 YEARS NOW STAFF IS EXTRA POLITE I HAVE BEEN A 20+ YEAR AARONS CUSTOMER SINCE MY HOMETOWN OF ORLANDO FL BUT THE SPENCERPORT LOCATION HAS TAKEN CARE OF ME OUT OF 2 OTHER LOCATIONS WHICH WERE BTW AWFUL IN ROCHESTER. BUT @SPENCERPORT THERE ARE 2 MALE MANAGERS (SORRY I DON'T REMEMBER YOUR NAMES) VERY HELPFUL PROFESSIONAL TO MY RECENT INTERACTIONS THANK YOU GIOVANNI IS SUCH A SWEETHEART HES PATIENT GREAT CONVERSATION KNOWLEDGEABLE ON WHAT I WAS LOOKING FOR PRICE/PRODUCT WISE I APPRECIATE YOU LOVE MY 2 DELIVERY DRIVERS WERE SO KIND THEY TRULY HELPED ME DAY OF MY DELIVERY GOT EVERYTHING EXACTLY WERE IT NEEDED TO BE & THAT WAS SO SWEETHEART SOMETHING IMPORTANT WITH ME AS WELL BCUZ I AM DISABLED & HAVE NO HELP THANK YOU TAYVON & SHAWN I HOPE YALL PRAISE YOUR EMPLOYEES BUT IM SHOWING MAD LOVE MUCH RESPECT AND TO THE YOUNG LADY WHO CALLED TO SET MY DELIVERY UP (NELLY) GIIIIIIRL LEMME GIVE YOU YO FLOWERS SHE WAS EVEN POLITE IM FROM FLORIDA SO XCUSE MY SOUTHERN TWANG MY LINGO IS MUCH TOO DIFFERENT LOL BUT SPENCERPORT YALL DID YALL THAAANG ...

I HAVE HAD THE BEST EXPERIENCES WITH THEM FOR THE LAST 2 YEARS NOW STAFF IS EXTRA POLITE I HAVE BEEN A 20+ YEAR AARONS CUSTOMER SINCE MY HOMETOWN OF ORLANDO FL BUT THE SPENCERPORT LOCATION HAS TAKEN CARE OF ME OUT OF 2 OTHER LOCATIONS WHICH WERE BTW AWFUL IN ROCHESTER. BUT @SPENCERPORT THERE ARE 2 MALE MANAGERS (SORRY I DON'T REMEMBER YOUR NAMES) VERY HELPFUL PROFESSIONAL TO MY RECENT INTERACTIONS THANK YOU GIOVANNI IS SUCH A SWEETHEART HES PATIENT GREAT CONVERSATION KNOWLEDGEABLE ON WHAT I WAS LOOKING FOR PRICE/PRODUCT WISE I APPRECIATE YOU LOVE MY 2 DELIVERY DRIVERS WERE SO KIND THEY TRULY HELPED ME DAY OF MY DELIVERY GOT EVERYTHING EXACTLY WERE IT NEEDED TO BE & THAT WAS SO SWEETHEART SOMETHING IMPORTANT WITH ME AS WELL BCUZ I AM DISABLED & HAVE NO HELP THANK YOU TAYVON & SHAWN I HOPE YALL PRAISE YOUR EMPLOYEES BUT IM SHOWING MAD LOVE MUCH RESPECT AND TO THE YOUNG LADY WHO CALLED TO SET MY DELIVERY UP (NELLY) GIIIIIIRL LEMME GIVE YOU YO FLOWERS SHE WAS EVEN POLITE IM FROM FLORIDA SO XCUSE MY SOUTHERN TWANG MY LINGO IS MUCH TOO DIFFERENT LOL BUT SPENCERPORT YALL DID YALL THAAANG ...

Horrible store and employees. First went to store to finish online order the guy who finished my tv order was more intrested in flirting with the women customer waiting behind me. Than I told him I wanted a new tv he sole me a used one from the back. After a week of waiting for delivery the delivery man handed it to me in the parking lot of my building. Than I get upstairs plug it in and they gave me wrong remote. So I called the account manager was like it worked in the store. Im like how it was in the back. He said we'll call roku for assistance and I will order u a remote. Waited like a week called back and the same acct. Manager was like we done know when it's coming in ill call u. I explained roku said u can't use a Phillips on a element roku tv he still claimed it worked in store. So I waited some more and I got a alert for payment. I was like why would I pay for a tv I can't use. So I called got a new acct manger and explained everything and he said nothing was noted in acct. Except waiting for a remote. So I said I want new tv in box and u can take this one back. He like I call u back after talking to manager. This new acct. Manager actually fixed problem until that Monday the old acct manager was back and decided to get rude and nasty and try to change everything back. So I called corporate. Store manager calls me not district like corporate told me would call me. Yhe store manager kept saying u can't prove any of your complaints. Im like so u sold me tv with no remote and that's ok. Store manager response was it happens alot and most customers dont mind waiting for a new remote. I was like wow great manager . Artons sends tv with wrong remotes alot and they expect customers to pay even if u can't use them. So in closing. This store is horrible. Go to another arrons. They dont care about customers or service

Horrible store and employees. First went to store to finish online order the guy who finished my tv order was more intrested in flirting with the women customer waiting behind me. Than I told him I wanted a new tv he sole me a used one from the back. After a week of waiting for delivery the delivery man handed it to me in the parking lot of my building. Than I get upstairs plug it in and they gave me wrong remote. So I called the account manager was like it worked in the store. Im like how it was in the back. He said we'll call roku for assistance and I will order u a remote. Waited like a week called back and the same acct. Manager was like we done know when it's coming in ill call u. I explained roku said u can't use a Phillips on a element roku tv he still claimed it worked in store. So I waited some more and I got a alert for payment. I was like why would I pay for a tv I can't use. So I called got a new acct manger and explained everything and he said nothing was noted in acct. Except waiting for a remote. So I said I want new tv in box and u can take this one back. He like I call u back after talking to manager. This new acct. Manager actually fixed problem until that Monday the old acct manager was back and decided to get rude and nasty and try to change everything back. So I called corporate. Store manager calls me not district like corporate told me would call me. Yhe store manager kept saying u can't prove any of your complaints. Im like so u sold me tv with no remote and that's ok. Store manager response was it happens alot and most customers dont mind waiting for a new remote. I was like wow great manager . Artons sends tv with wrong remotes alot and they expect customers to pay even if u can't use them. So in closing. This store is horrible. Go to another arrons. They dont care about customers or service

My name is mary i have been a long time aarons customer for well over 20 years! I recently went back to the spencerport store to place a order and the manager was off because it was a Thursday so i was met with the other angry employee, big guy! He was very rude to my 20.year daughter and I. Because we asked too many questions. He basically told us that he was short staff and rhat he didnt jave time. I asked him for corporate number he daid call corporate I don't care!. Soo disgusting. Cant believe that that is the per8aarons have representing them. As long as that guy is employed with aaron, niether myself or any friends or family i know will not give them business.

My name is mary i have been a long time aarons customer for well over 20 years! I recently went back to the spencerport store to place a order and the manager was off because it was a Thursday so i was met with the other angry employee, big guy! He was very rude to my 20.year daughter and I. Because we asked too many questions. He basically told us that he was short staff and rhat he didnt jave time. I asked him for corporate number he daid call corporate I don't care!. Soo disgusting. Cant believe that that is the per8aarons have representing them. As long as that guy is employed with aaron, niether myself or any friends or family i know will not give them business.

I hate Aaron's!!!! Only rent to own store that refuses to let you buy out your merchandise if you owe more than $500 over the phone. I am handicapped and cannot drive. So how am I supposed to go to the store in the city to pay off my merchandise. I am calling cooperate and the complaint department. Also I will never rent through them again nor will anyone I know. Supposed to be no stars!!!!

I hate Aaron's!!!! Only rent to own store that refuses to let you buy out your merchandise if you owe more than $500 over the phone. I am handicapped and cannot drive. So how am I supposed to go to the store in the city to pay off my merchandise. I am calling cooperate and the complaint department. Also I will never rent through them again nor will anyone I know. Supposed to be no stars!!!!

They never answered phone I should’ve stay somewhere else Delivery guys left plastic on mattress and looked like he got pissed and box springs he left plastic and it’s hanging out looks nasty. I called store to have his guys pull plastic and he said they don’t do that I can’t lift mattress very heavy I’m disabled… wait until payment comes they’ll wait until I’m good and ready and if they don’t like it they can come and pick their plastic up

Will NEVER rent from Aaron’s again, they have absolutely ZERO customer service skills. I’ve been renting my furniture for over a yr, think I missed one maybe two payments, they called me today talking about my payment didn’t go through, mind you my payment isn’t due til Tuesdays. Whoever answered the phone was very unprofessional, told him to come get because I’m tired of the headaches, of course they’re available whenever to pick it up but we had to get our furniture to our house from the store ourselves because they weren’t sure of when they could make the delivery!!