Rent-A-Center

Delivery guys chipped our dresser and put a hole in our floor. Then called us saying we missed payment when our account shows us not having a payment due till next month and the district manager was extremely rude. We will pay for what we have but we will not be buying everything else from them if I could award negative stars I would

This Rent-A-Center is great! I needed refrigerator because mine stopped working and Robert was awesome. He was so helpful, knowledgeable and kind to work with throughout with the entire process!! This is the second time I've dealt with this store and the first time was just as good! Thank you Robert!! 😊

This Rent-A-Center is great! I needed refrigerator because mine stopped working and Robert was awesome. He was so helpful, knowledgeable and kind to work with throughout with the entire process!! This is the second time I've dealt with this store and the first time was just as good! Thank you Robert!! 😊

5 star service I recently had the pleasure of working with two exceptional delivery professionals Javier & Omari from Rent-A-Center, and I felt compelled to share my outstanding experience. The two gentlemen who delivered my new couches were absolutely fantastic! They arrived promptly, were extremely courteous, and took meticulous care to ensure that my new furniture was delivered safely and efficiently. What truly impressed me was their attention to detail and commitment to protecting my home. They carefully wrapped the furniture to prevent scratching and took the time to navigate the tight spaces in my home without causing any damage. Their professionalism, kindness, and dedication to providing excellent service made the entire delivery process seamless and stress-free. I highly recommend Rent-A-Center and specifically request these two gentlemen for any future deliveries. Please pass along my sincerest appreciation to these two outstanding individuals for a job well done!

5 star service I recently had the pleasure of working with two exceptional delivery professionals Javier & Omari from Rent-A-Center, and I felt compelled to share my outstanding experience. The two gentlemen who delivered my new couches were absolutely fantastic! They arrived promptly, were extremely courteous, and took meticulous care to ensure that my new furniture was delivered safely and efficiently. What truly impressed me was their attention to detail and commitment to protecting my home. They carefully wrapped the furniture to prevent scratching and took the time to navigate the tight spaces in my home without causing any damage. Their professionalism, kindness, and dedication to providing excellent service made the entire delivery process seamless and stress-free. I highly recommend Rent-A-Center and specifically request these two gentlemen for any future deliveries. Please pass along my sincerest appreciation to these two outstanding individuals for a job well done!

Absolute terrible experience at the local Rent-A-Center. The process still don’t have possession of the PlayStation five I’m trying to rent. I’ve literally given over more documents than I did when I bought my last vehicle for this video game. When I initially went on the website, there was a promotion saying my first week will be for one penny so I chose that promotion soon after that I was informed I wouldn’t be allowed to have the item unless I pay the full amount immediately signed up for auto pay using my checking Account and the website says I will be notified to tell me when it will be delivered after several days, I still haven’t heard anything about delivery Finally, I received a text message yesterday saying it will be delivered today Of course I’m going to be working during this delivery so I decided to take The afternoon off I stopped in the store just to make sure that they will be bringing the item or possibly I could pick it up while I am there Then I was informed the guy that started my paperwork isn’t at work Today so they can’t finish the approval process Yes, we are still talking about a video game I still don’t have the item. I have no idea when I’m going to get it. I have hours tied up into this and probably about half the money. The item would actually cost to just bought it somewhere else. I am a small business owner and I couldn’t imagine doing business like this Customer service It’s terrible and it didn’t get any better when I called the mainline or corporate office. The fella assured me that this is regular procedure

Absolute terrible experience at the local Rent-A-Center. The process still don’t have possession of the PlayStation five I’m trying to rent. I’ve literally given over more documents than I did when I bought my last vehicle for this video game. When I initially went on the website, there was a promotion saying my first week will be for one penny so I chose that promotion soon after that I was informed I wouldn’t be allowed to have the item unless I pay the full amount immediately signed up for auto pay using my checking Account and the website says I will be notified to tell me when it will be delivered after several days, I still haven’t heard anything about delivery Finally, I received a text message yesterday saying it will be delivered today Of course I’m going to be working during this delivery so I decided to take The afternoon off I stopped in the store just to make sure that they will be bringing the item or possibly I could pick it up while I am there Then I was informed the guy that started my paperwork isn’t at work Today so they can’t finish the approval process Yes, we are still talking about a video game I still don’t have the item. I have no idea when I’m going to get it. I have hours tied up into this and probably about half the money. The item would actually cost to just bought it somewhere else. I am a small business owner and I couldn’t imagine doing business like this Customer service It’s terrible and it didn’t get any better when I called the mainline or corporate office. The fella assured me that this is regular procedure

I was approved for a contract and made my first payment before I was told that I needed to supply my lease and 3 most recent pay stubs. This is frustrating and borderline predatory. I will be making a complaint with the Better Business Bureau. Changing to one star because after calling back the next day I was told there were even more steps that had to be taken to finish this transaction. I tried asking why this was happening and was told that it's just policy. After asking to speak to the store manager, Celia, she would/could not answer my questions and told me I could either get a refund or call customer service. She also threatened me to deny me service because I was being hostile. I never once raised my voice or used any unprofessional language. I was trying to understand why this process was this way and she clearly just did not want to be questioned for just following policy. So not only was I not given any answers, I was threatened to have my transaction cancelled, and passed off to a corporate number. Very unprofessional and distressing for someone who just wants some answers.

I was approved for a contract and made my first payment before I was told that I needed to supply my lease and 3 most recent pay stubs. This is frustrating and borderline predatory. I will be making a complaint with the Better Business Bureau. Changing to one star because after calling back the next day I was told there were even more steps that had to be taken to finish this transaction. I tried asking why this was happening and was told that it's just policy. After asking to speak to the store manager, Celia, she would/could not answer my questions and told me I could either get a refund or call customer service. She also threatened me to deny me service because I was being hostile. I never once raised my voice or used any unprofessional language. I was trying to understand why this process was this way and she clearly just did not want to be questioned for just following policy. So not only was I not given any answers, I was threatened to have my transaction cancelled, and passed off to a corporate number. Very unprofessional and distressing for someone who just wants some answers.

If you lose your job good luck they don't try to work out arrangements they just want to collect the money now and that's why people evade them if I don't have the money and I'm telling when I can pay you should agree to that. Majority of the items there are over priced and by the time you pay it off you have paid them well over 3 times of what it's actually worth. Majority of my furniture was from Aaron's in Texas they never did me like that, if I lost my job of something they were understanding that's I needed to pay in a different date. I have one item from RAC and they pull up to your house like gangsters over 1 missed payment. This will be my last business dealing with RAC.