Rent-A-Center

Jose is more than wonderful, for having a store full of new trainee's to teach all by himself, he more than made the time to pay attention to me specifically. Although the phones were ringing like crazy, his one borrowed, but seasoned, employee was on lunch... Amazon returns and a quick opportunity to train on that while still tending to me was impressive to say the least. He also was personally on my delivery, a fact probably accurately assumed fell upon him due to the afermentioned employee debacle. They were wonderful, polite and fast as they set up. They even went above and beyond for me with details that could have been done by myself but because of Jose, I didn't have to. Whatever his position is at the Seneca store, almost guaranteed doesn't pay him enough for what he does. Not only does he need a raise, or a promotion, but you definitely need to recognize his hard work these two weeks alone and make sure you keep this asset to your company happy and valued. Thank you Jose, I am just another customer in reality, but you made my life SO much easier in a not so easy time. I appreciate you.

Anthony was very professional and helpful at helping me pick out the prefect couch I highly recommend

Jose was very professional at helping me get a new TV, I highly recommend

Rude! I paid on my furniture on a Wednesday they pulled up to my home demanding a payment on Friday. The Guy was rude and nasty! No matter what I said he just had to have the last word. It took the other guy in the truck 2mins to pull up my account and WOW paid on Wednesday. I sent my furniture back 6days later, because I no longer wanted to do business with them and they said no refund! I actually called the same day to schedule a pick up when the incident occurred. I had my item for a week after I paid for a month and it’s just a loss. Lost my money and bedroom set because nobody cared to check the system before they pulled up to my home demanding a payment.

Friendly and helpful in dropping off my Amazon return at no charge

Rent-A-Center is a wonderful place. They have taken really good care of me over the years. I love to employees to the stores I've gone to. Most of the employees have been really awesome. They work with you and they've always made sure to have the things you want and they do take care of you. I definitely recommend them.

Overpriced on everything. The couch has giant gaps that everything falls into, the metal frame hurts, the back tips when you get up, the cushions constantly have to be pulled out, and the biggest complaint is I can not lay down on it. Not even a month and I'm demanding them pick it up and take it off my agreement. I refuse to pay for something that just plain is a giant waste of money. To lease a 65"Samsung ultra clear TV it's over 2000 with RAC. I have just bought my own from Walmart for less than 400 brand new. I was hesitant to give RAC a chance due to hearing multiple people describing that RAC has sent sherrifs the very day of a missed payment and one person has had their landlord harassed for payment. Other than the exceptional customer service I'd highly advise to NOT do business with RAC. Called them this morning to confirm they'd be picking up the couch and TV. Got a call around 2:30 telling me to just keep it. I said nope your picking it up today. Your not sticking me with something I clearly don't want. Idc if I'll be refunded or not since they clearly refuse it anyways. I want my business done with them and I will not be a future customer. Update: as of March 29th Rent a Center reported to my credit of an installment loan and I called the store to get documentation proving that the account was closed and demand my refund for the two weeks I paid to have the items but had them removed on March 17th. The manager refused to give his name, was rude, refused to give me documentation to dispute with the credit. I am now on hold with corporate to report the constant issues I have had with this store.