Mikes Rent To Own

Hogan and Tiffany are so amazing they have help me through hard times and understanding go to them they will help you to the extreme. Great customer service I love them so much and will continue to do service .. awesome team

"I can't say enough good things about Mike's Rent to Own Wichita location! I was stressed about furnishing my apartment on a tight budget, but they are incredibly patient, showed me all my leasing options, and didn't pressure me. It’s rare to find such friendly, empathetic customer service these days. I can't thank them enough and will forever do business with them.

I had a very positive experience working with the Wichita store at first, especially with Tiffany, who made real efforts to help me find a washer/dryer that would fit my home. I appreciated the time & care that went into trying to get me a set that would work with my space & needs. I was disappointed by how the situation was handled later, especially when I was told my set had already been sold after I had asked to keep the deposit on account. I also felt dismissed when I explained my transportation limits & asked for a mattress option I could manage without having to test beds in person. I hope the Wichita store will improve communication & follow-through with customers who have disabilities & limited transportation. Then once I determined that I would not be able to rent to own a mattress from them again, I requested the deposit that has been put down for the washer/dryer to be returned to me. She refused. Stating I had broken the contract. I reminded her of the conversation on April 30th that she was glad I no longer needed the washer /dryer because she didn't know how to tell me it had already been sold. Since it seemed to work out okay & I was told at the time I could keep the deposit there & apply it to another item once I determined my needs at my new location. So when I asked about my needs she said no because of transportation which had been fine for the washer/dryer but not the mattress. When I bought a mattress 6 yrs before from the Hutchinson store I hadn't been into the store either but it was not a prob. I contacted the Hutchinson store by phone & email to try to sort this out either to get a new mattress because I was still willing to work with them or have my deposit returned, and I have had no response. U have not returned my deposit and if u came by my place I would have answered. I've been home every day every hour, and over the last 7 months I have left the house maybe 3 or 4 times for an hr each. So it's nice I can respond with lies to cover her butt. Instead why don't u reply to BBB, FTC, and the other agencies I've reported. If u called, leaving a message is the normal way of doing business and I also rented to own items from u so many times and u NEVER came over even to move my items so why would u come because u tried to reach me? That doesn't fit with ur history. If u wanted to reach me then when I left multiple messages because I work in a professional way and don't lie to cover my butt, but I never would get phone calls or any further messages. I am homebound and I do not have transportation to come to ur showroom, I only go to the Dr. So like I said before Tiffany refused to sell me a mattress because of my disabilities, homebound, and inadequate transportation. That in and of itself is why u were reported as not providing reasonable accommodations for a disabled person which u have provided for before and therefore u are not following ADA guidelines and law. So just saying u will sell a mattress to me when u have refused accommodations for me to do so. I find it interesting that I can order it online and it gets brought out but I can't call to do the same. NO DISABLED PERSON SHOULD WORK WITH U. I've given u and called u, left a message for u at 2 stores and you've called me on my number before but suddenly u cant reach me? And I haven't had spam calls, and all missed calls I've returned. I have an email address that I've used and is active for 22 yrs, and I'v it set so I receive ALL mail and then I decide if it's spam or not so I don't miss anything and as far as u coming to my house, I have video doorbell and no one has set foot on my porch in 1 month. And u are supposed to respond to BBB to settle this. Also u need to respond to Consumer Protection Division, FTC, AG of KS, ADA and the SG Co DA. If u dont respond to my email address saying u are returning my deposit I will take u to small claims court, and to SSDI because the federal government doesn't like people essentially stealing from the government

There are a lot of positive review which is great We’ve been getting Furniture from Mike’s for a very long time, but then recently I started having problems and I used my debit card to pay my sister‘s account once and then they automatically debit my card without any permission to pay her account not mine ,when she was gonna pay with her own debit card so there’s a lot of negative things too so be very careful with your card info

Always have been a great company, I definitely don’t have any complaints. Thankyou for your Friendliness