Aaron's

What year is gonna close the store and different name

so rude and unprofessional. I moved back in September and tried making a purchase but they told me they needed at least one payment to deliver. nothing else about delivery. so I decide to stack my money and pay more up front, and TODAY I order some furniture and paid a portion of it up front. I called in because I was having trouble making a second payment, only to be asked randomly if my ID matched. Like previously stated I just moved so my current ID doesn’t match my new apartment. I asked to be switched over to what I’m assuming is a manager but she shouldn’t even be employed. She has the AUDACITY to tell me that three months is plenty of time to get a new ID and that I should’ve got one. Mind you, she doesn’t know me well enough to assume what I’m able to do. Or what I do matter of fact. I canceled my order and will NEVER shop or recommend anyone to Aaron’s. And on top of this, the 2-3 day delivery is a LIE. Told me she wouldn’t have anyone available to deliver until the first week of MARCH. As a corporate employee, I will take this further and I hope those “ladies” have the day they deserve.

Order furniture for my living room. Got it at a good price. Delivery was supposed to be today and I called to gwt a windows for delivery and thw girl that answered the phone when I called said she would call me back in 30 minutes she never did. I called again and she was rude and disrespectful so I went to the store to get a refund and she refused to get the manager. I had to look around the store for someone else. I got my money back and will NEVER spend my money in there as long as she is there. I DONOT RECOMMEND ANYONE go in there and spend your money with them. Horrible place go to Rent a center .

The service here is TERRIBLE. I was simply going to shop because I recently moved and need furniture. However, I was shocked to see a medium sized black man who worked there yelling at a child in front of the store and chasing him down the block over what seemed to be a small situation. VERY unprofessional.

Zero stars would suffice. Ordered a bed online that was expected to be delivered this week. Only to receive a call late in the evening asking if the address on my id matched the delivery address. Being that I just moved here and will not be a permanent IL resident, I advised that the addresses are different. The dismissive individual on the phone then informs me that they can’t deliver if the addresses are different. I asked why this “policy” isn’t mentioned in the lease agreement or ANYWHERE else in the rental process…no answer. I then call corporate who informed me that Aarons policy does allow for a lease agreement and or utility bill to be provided as proof of residency. The lady from the corporate call center called the store and then comes back and says this “policy” has been imposed separately from what corporate does on behalf of the regional manager. I can’t help but wonder if I would’ve had the same issue if my address weren’t in Englewood. Have your policies but at least make them known ahead of time OR better yet if you’re so hard up because of fraud…DONT ACCEPT ONLINE ORDERS! Treating honest people like criminals is not the answer. The rep from corporate claimed to have escalated this to the regional manager but I have my doubts as Ive received no correspondence post call as promised. Had this bs policy been made known I wouldn’t have wasted my time and could’ve arranged for a different living arrangement. Instead I’ll have to sleep on the floor until some other place is able to deliver furniture and God knows how long that’ll take.