Modern Rent to Own rents to own in North Carolina.

I had a great experience with this rent-to-own store! The staff was very friendly, professional, and welcoming. They were helpful throughout the process and made everything easy to understand. They have a nice selection of furniture and reasonable options for customers looking for affordable rent-to-own choices. I really appreciate the excellent customer service and would definitely recommend this place to others!

I recently walked in and had a few questions the lady at the front had great customer service. I felt welcomed and my questions were answered. I would recommend this place if you’re interested in furniture and other things

Amazing customer service and team! Recommend to everyone! FYI they have bilingual personnel. 🥰

These guys put their door hanger ad on the windshield of my car on a hot day and by the end of my shift it melted into the glass and stuck. Now the paper needs to literally be washed and scrapped off.

I have rented items from them over the years. No complaints. Recently, I purchased an item as a birthday present for someone. They literally went to buy wrapping material to gift it to my person. They are easy to work with, kind, and they do NOT harass you. Love it!

Horrible customer service, and overpriced cheap furniture. You are better off taking your chances with Temu. Watch out for Tina!

I would like to share to the public. Please do not buy from this company. Customer service sucks furniture is overpriced and manager Tina has no compassionate about customers all she cares about is money and that is a form of Greed and Greed is a Sin. The company is lining their pockets with customers money.

If I could give a zero right now I would. I have bought many items from this store under old management. However I just bought a bed frame mattress all of it well over 1k . The bed frame arrived with stains all over it . Management was contacted and I was told I would get a discount. However when I went into the store and addressed this situation they tried to take me around the block and confuse me saying they had already discontinued the item. Jokes on the main manager tho because I work budgets for a living and wasn’t buying there lie. Long story short this place is a joke now and not worth the money and the main manager doesn’t even have the balls to speak with upset customers herself ! Somehow she’s always out of office for something.

They took money and didnt even have a signed agreement..They delivered a broke bed with not all the parts 2 times.. put together wrong the forst time and broke , second time dodnt even put it together and sat mattress on top of the old broken wood... Said they would be back with extra legs and left the bed on wood blocks... Told the manager and he said he would get it right but still no legs, cant use the bed but they called me at least 4 times a week wanting payment... I told them i have no problem paying and beed a bed but not paying until I get what i ordered.... They called me 3 more times and each time i explained to them that i wasnt paying until they bring the parts and fix it and it was unusable... The manager told me he couldnt sayisfy me ... I said i agree,... Returning everything, waste of time... I lost my money paying in the beginning ..They are incompetent

Highly not recommended they don’t care about anything you go through my niece had a whole fire in home. They act like they don’t care about her well being or kids at all. Go to Aaron’s they better

This place used to be awesome. But at a point earlier in the year through a trouble period a driver was sent out to my door every day when it wasn't even time to make a payment. I was told one time I had to call while the driver was standing there. The driver was cool no issue with him me and him were joking. But then on the day to pay I was sent a text to pay and all I had was cash. When I told them I was on the way with cash I was told by Nautica that the account had been closed. And it was closed because I was aggressive with the driver. I asked to speak with the driver and he told me it didn't matter because the manager had made the call. When I asked to speak with the manager he then said it was a Tina call. I told him I already knew Tim and Tina and I could reach out to them and then said it was the owner. So when I asked him how can we resolve this he stood up and got in my face and yelled that he wants me to "be a man". And they were coming and bringing police to my house on that Wednesday. A family member wanted to just pay the balance to end the whole situation but he didn't want to take payment over the phone. They would have to come into the store that day or he wasn't entertaining it. It was already almost closing time. The balance got paid and my account was fully paid off because the other items I had were already fully paid off. So I was working on my bedroom furniture at that point. When the text came in on the payment I sent a special text to back since Nautica was trying to fight and they no longer wanted to communicate with me at this store. I was going to do more business here because Tim, Tina, and a few others were really good and very communicative. But Nautica decided to force some lie I was aggressive. And he kept telling me thats how he had to be at Rentacenter, or other places. And that wasn't the only time. There had been a situation where I couldn't pay the day I was supposed to because it was my dad's funeral in Alabama. When I called him back that Monday he asked a lot of questions and I had told him he asking those questions were inappropriate and he apologized then. Regardless these folks will lie and try to get police involved. And if they claim they don't I have voicemails and texts to prove it. And through all the lies not one time did I get an apology.

First, I will start by saying Les, the manager is very awesome. I have had the opportunity to know him from different companies. He is a peoples person. Delivery personnel I never had a problem with. Now, I will talk about the low rating I am giving them. Vannessa has some of the most unprofessional customer service. My husband had been back and forth in the hospital since July. Which they were aware of the seriousness of what was going on. Les, did work with us. Back to Vannessa, she would call my phone about six times in one day and text as well every day. I do have my call log as proof. Not only that she doesn't relay messages properly. She told Les that I was upset that she called and was “doing her job”. No your JOB is NOT to call me ALL DAY Vanessa. I asked her for my payoff which was under $500. This is a company where I have paid off a living room set, King bed frame, two arcade game, a dining room table plus a switch and NOW a 75in tv and a tv stand with a heating fireplace within two years. I told Vannessa on November 13, approximately 4 pm that if they couldn't wait on the payment for another week then come pick up the 75 in tv and the tv stand with the heated fireplace. She didn't relay that message though. I have since paid off the tv and tv stand. I asked her what would make you think that I wouldn't pay it after every I have paid off within the last two years!!! I have recommended this company to several people but more forward, I am unsure if I will. I am currently waiting on my certificate of ownership paperwork.

Whatever one of your drivers was on 421 west going through Kernersville on 10/13 around 12:30 pm needs to never drive for you again. They were swerving in and out of traffic going over 85 mph ( I know cause I was going 80) cutting people off in heavy traffic, almost causing multiple accidents , riding everyone’s bumper literally 2 feet from them and almost lost control going around a few curves. It looks like you have a great company, so I assume you don’t want someone like that driving in a van with your company’s name on it. I’ll be happy to take this down as not to affect your ratings but I wanted you to be aware of this.

So back in 2019 during COVID I called them for them to come pick up there stuff so when they made the appointment to come get there stuff nobody showed they only showed up when I wasn’t home made many appointments for them to come get there stuff nobody showed then I charges against me for not returning there stuff so they did end up getting there stuff but they never told the court that they received there stuff so now it 2025 an the charges are still there called them an Liz tells me it’s my fault even though I tried my best to return there stuff that’s not far now my son is in jail for that called on 8-29-25 to tell somebody they said call back on Tuesday I did nobody still is available to talk to me if somebody from upper management can call me email me sometime knock on my door something

I’ve had 4 or 5 accounts with them and they always been upstanding and friendly

Listen I’ve been doing business with MH since I moved to Fayetteville in ‘23. Never had a problem. Actually paid off my furniture. Ms. Andrea and Mr Troy were a great help, and now that they’re gone my business is going too. John is the new manager there and he doesn’t give off friendly energy at all. I can honestly say Ms. Andrea and Mr. Troy both made sure their customers were satisfied and did what they could to help in any way possible. I really feel as if they’re about to lose a lot of business. Bring Troy & Andrea back !!

Modern Rent to Own ⭐☆☆☆☆ Let me start by saying I’ve rented furniture through this company for the past 8–9 years without issues — until recently. When my husband lost his job, we had to switch from weekly to biweekly payments, and we communicated that clearly. Unfortunately, an employee named Arlet refused to update our account properly and continued to demand weekly payments. Every conversation with her felt like a battle — she was argumentative, dismissive, and completely unprofessional. Even worse, the store manager, Lester, allowed it. He witnessed her behavior and did nothing to stop it. In fact, he allowed his entire team to speak to us — loyal customers of nearly a decade — with complete disrespect. This store has completely gone downhill since Lester took over. The energy, the professionalism, the customer service — it’s all changed, and not for the better. It’s disheartening to watch someone with such a poor attitude drag down an entire team and potentially an entire business. I 100% do NOT recommend Modern Rent to Own

I hate them! Wouldn’t recommend at all… rude…! As had someone helping me and they had the audacity to walk off in the middle of helping me to call TWO PEOPLE about making a payment! Yes these people ⬇️

Terrible customer service skills they lie and try to lock you in outrageous prices. They are rude. They’re threatening harassing and so much more. Please do not do business here my cousin was on her deathbed and they kept harassing and harassing even when we tried to offer to pay it off They wanted it paid in full, which is about six times the original potential value they are very disorderly non-compassionate and disgusting do not rent from here

Absolutely stress-free purchasing process. Josh is very professional and kind to everyone, make sure you ask for him! Our furniture was delivered within 3 days. The delivery men were extremely kind, they even offered to help move around existing heavy furniture for my mother and I. The furniture itself is QUALITY and BEAUTIFUL. The detail in each piece is phenomenal, every drawer slides smooth, and the solid beds do not creek or budge. We are once again happy customers with Modern 🥰