Modern Rent to Own

If I could give a zero right now I would. I have bought many items from this store under old management. However I just bought a bed frame mattress all of it well over 1k . The bed frame arrived with stains all over it . Management was contacted and I was told I would get a discount. However when I went into the store and addressed this situation they tried to take me around the block and confuse me saying they had already discontinued the item. Jokes on the main manager tho because I work budgets for a living and wasn’t buying there lie. Long story short this place is a joke now and not worth the money and the main manager doesn’t even have the balls to speak with upset customers herself ! Somehow she’s always out of office for something.

So back in 2019 during COVID I called them for them to come pick up there stuff so when they made the appointment to come get there stuff nobody showed they only showed up when I wasn’t home made many appointments for them to come get there stuff nobody showed then I charges against me for not returning there stuff so they did end up getting there stuff but they never told the court that they received there stuff so now it 2025 an the charges are still there called them an Liz tells me it’s my fault even though I tried my best to return there stuff that’s not far now my son is in jail for that called on 8-29-25 to tell somebody they said call back on Tuesday I did nobody still is available to talk to me if somebody from upper management can call me email me sometime knock on my door something

So back in 2019 during COVID I called them for them to come pick up there stuff so when they made the appointment to come get there stuff nobody showed they only showed up when I wasn’t home made many appointments for them to come get there stuff nobody showed then I charges against me for not returning there stuff so they did end up getting there stuff but they never told the court that they received there stuff so now it 2025 an the charges are still there called them an Liz tells me it’s my fault even though I tried my best to return there stuff that’s not far now my son is in jail for that called on 8-29-25 to tell somebody they said call back on Tuesday I did nobody still is available to talk to me if somebody from upper management can call me email me sometime knock on my door something

Listen I’ve been doing business with MH since I moved to Fayetteville in ‘23. Never had a problem. Actually paid off my furniture. Ms. Andrea and Mr Troy were a great help, and now that they’re gone my business is going too. John is the new manager there and he doesn’t give off friendly energy at all. I can honestly say Ms. Andrea and Mr. Troy both made sure their customers were satisfied and did what they could to help in any way possible. I really feel as if they’re about to lose a lot of business. Bring Troy & Andrea back !!

Listen I’ve been doing business with MH since I moved to Fayetteville in ‘23. Never had a problem. Actually paid off my furniture. Ms. Andrea and Mr Troy were a great help, and now that they’re gone my business is going too. John is the new manager there and he doesn’t give off friendly energy at all. I can honestly say Ms. Andrea and Mr. Troy both made sure their customers were satisfied and did what they could to help in any way possible. I really feel as if they’re about to lose a lot of business. Bring Troy & Andrea back !!

Never rented anything from this company but the interaction with the staff I experienced contacting them for someone was undeniably horrific. The lack of customer service skills and decorum was mind blowing. I have never in almost 50 years experienced this type of disrespect with a company. I listened to them answer the phone and tell the customer not to call back up there?? Then when I called for the customer and stated I was calling on their behalf to try to work something out. The guy on the phone began to be aggressive with me. Then when I told him he was being aggressive with me and I was being polite. He responded yeah I am being aggressive in this conversation because of the previous situation with the customer. But that had nothing to do with me I was calling as the mediator to try to resolve the issue. But after that interaction I advised the customer to document everything and take it to a lawyer because ppl like that will try to set you up. I advise her to pack up whatever she got from them drop it off and take pictures of the items for her protection. I advise nobody to rent from here. These people are very unprofessional. I will be posting this review on every social media platform I can think of. I’m in an organization as well here in Fayetteville so I will be also spreading the word throughout this community how this company operates. Do better. After reading the reviews it seems that they honestly have not learned anything at all. Nor have they tried to change their approach to handling business/customer complaints.

Never rented anything from this company but the interaction with the staff I experienced contacting them for someone was undeniably horrific. The lack of customer service skills and decorum was mind blowing. I have never in almost 50 years experienced this type of disrespect with a company. I listened to them answer the phone and tell the customer not to call back up there?? Then when I called for the customer and stated I was calling on their behalf to try to work something out. The guy on the phone began to be aggressive with me. Then when I told him he was being aggressive with me and I was being polite. He responded yeah I am being aggressive in this conversation because of the previous situation with the customer. But that had nothing to do with me I was calling as the mediator to try to resolve the issue. But after that interaction I advised the customer to document everything and take it to a lawyer because ppl like that will try to set you up. I advise her to pack up whatever she got from them drop it off and take pictures of the items for her protection. I advise nobody to rent from here. These people are very unprofessional. I will be posting this review on every social media platform I can think of. I’m in an organization as well here in Fayetteville so I will be also spreading the word throughout this community how this company operates. Do better. After reading the reviews it seems that they honestly have not learned anything at all. Nor have they tried to change their approach to handling business/customer complaints.

The bedroom set started at $9.99 per week then kept going up until it was $128 a month. Delivery of items was okay. Payment due on the first. A friend was suppose to pay it I have agoraphobia and it is rare that I can make it out of my home already. After hearing the guy from the business banging and banging and banging on my door, he not only sent me into a severe panic attack but I end up cutting ( that is part of my illness) He was aware that I suffer from PTSD from severely abusive relationships. I literally had no clue that the guy ( who he knows) didn't make the payment , I had another friend call to say either I would or he would would be in to make the payment in 4 days and a woman at the business said she didn't believe him and had to hear me say it. I had already messaged them through their site. My phone is not working at this time, I live alone and have no way to call her immediately. Not only did he beat and beat on my door, he parked and watched my apartment for a very long time which pretty much is stalking the customer. It took me over an hour to get my anxiety under control and calm my emotional support cats down. This is not professional at all!! Parking and watching someone's home is very scary. I would not recommend renting from this company. The furniture is very cheaply made to pay such a high price for it.. the frame is metal not wood and squeaks a rattles Everytime you roll which keeps me awake. I could have dealt with the bed frame issue but having him beat on my door like he did that sent me into a severe panic attack and then watching my home is sick! Very unprofessional! To remind you, I couldn't call them, my phone doesn't work. I use a computer until my new government phone comes in. Today on my son's birthday sucked badly. Worse day in a long time . Update..they came to pick items up and literally left my furniture pushed in other rooms scattered. Me being weak I called out his name (Troy) several times with no response. . He was in too much of a rush to put stuff back . He said another guy, gave no name was the one beating on the door and he admitted they knew I had the PTSD and agoraphobia illness. When he left, he said "good luck with a lawsuit" He admitted he called Me.Wesley as stated but not my daughter about me in here scared.

The bedroom set started at $9.99 per week then kept going up until it was $128 a month. Delivery of items was okay. Payment due on the first. A friend was suppose to pay it I have agoraphobia and it is rare that I can make it out of my home already. After hearing the guy from the business banging and banging and banging on my door, he not only sent me into a severe panic attack but I end up cutting ( that is part of my illness) He was aware that I suffer from PTSD from severely abusive relationships. I literally had no clue that the guy ( who he knows) didn't make the payment , I had another friend call to say either I would or he would would be in to make the payment in 4 days and a woman at the business said she didn't believe him and had to hear me say it. I had already messaged them through their site. My phone is not working at this time, I live alone and have no way to call her immediately. Not only did he beat and beat on my door, he parked and watched my apartment for a very long time which pretty much is stalking the customer. It took me over an hour to get my anxiety under control and calm my emotional support cats down. This is not professional at all!! Parking and watching someone's home is very scary. I would not recommend renting from this company. The furniture is very cheaply made to pay such a high price for it.. the frame is metal not wood and squeaks a rattles Everytime you roll which keeps me awake. I could have dealt with the bed frame issue but having him beat on my door like he did that sent me into a severe panic attack and then watching my home is sick! Very unprofessional! To remind you, I couldn't call them, my phone doesn't work. I use a computer until my new government phone comes in. Today on my son's birthday sucked badly. Worse day in a long time . Update..they came to pick items up and literally left my furniture pushed in other rooms scattered. Me being weak I called out his name (Troy) several times with no response. . He was in too much of a rush to put stuff back . He said another guy, gave no name was the one beating on the door and he admitted they knew I had the PTSD and agoraphobia illness. When he left, he said "good luck with a lawsuit" He admitted he called Me.Wesley as stated but not my daughter about me in here scared.

Such friendly staff.. There insurance is awesome.. Help you out in many ways!! The prices are awesome.. You get an extra thirty days to pay off furniture for the cash out price.. Instead of ninety days you get 120.. I brought a mattress set here and i sleep in heaven.. Great quality double stuffed queen set.. I can't tell all the secrets but they are definitely worthy of your visit and purchase.. Tell them there customer Marquita sent you for a credit toward your account!!