Rent-A-Center

Max at this RAC has helped me so much and done everything I asked. MAKE SURE TO READ THE AGREEMENT I see a lot of people on here upset about very preventable things that would’ve been solved had you read the paperwork all the way. Thanks Max for the unforgettable experience I’ve had shopping with yall the past couple of months!

I have been a rent a center customer for a long time so long that I have "Gold Status". I always pay on time and they never have to call me about anything unless it's a pending order. I have went out of my way to always be respectful and responsible in my dealings with the company. Back in July I moved to Colorado Springs and the store I am assigned to isn't the best. One time they made me wait forever it seemed like to return a couch and loveseat because they are so short staffed. And I was returning it because my cat was trying to claw it every chance she got.The credit manager tried to intimidate me and I am a loyal paying customer. I have a phone with them now and I was told when I got it that I couldn't return it. And I couldn't switch it for another phone later. I recently put orders in online for two laptops and had I not called in to say something they probably wouldn't have called me back. The other thing that's annoying about RAC is they never seem to have what's on their website and you can't bundle things like phones and tablets. My wife got me a laptop from Aaron's and we plan on using them from now on RAC is overpriced and their customer service isn't the best. Aaron's got me the computer I wanted no problem and I didn't have to wait two or three weeks to get it. Since we pay like double for things we get from these companies the least they can do is try to make us happy with our purchases and act like they care. Without our business they would cease to exist. We are the customer and the customer is always right. This is why Amazon is so successful and rich. They know how to please their customers.

Had a great phone call, with Max, super helpful, I really appreciate even people are nice, good at their job, definitely got a warm feeling from this store, thank Max!!!

The products are great 👍 but customer service is horrible. The leasing manager basically tries to intimidate her customers. We leased a dining room table and a iPhone. We were told no matter what we couldn't return the iPhone. And "don't piss me off" this was the leasing manager's exact words. This experience is why I don't like this location.

Honestly everyone deserves more than 5 stars! I recently moved here from out of state and my bed frame was destroyed in during my move so I shopped around and found what I wanted. I had a horrible experience at the rent a center close to my place the lady refused to sell me the bed frame I wanted (it matches my aesthetic) because they didn’t have it in stock and tried to over charge me for something I didn’t want, I left. Your store welcomed us with kindness. Brandon was super helpful, the king sized bed frame I had been longing for was right on the show floor, and he explained the difference in support between the slats and adding a metal frame. He explained the whole process thoroughly, joked around with us, and overall the best customer service. The two guys that delivered and set up my new frame were amazing! They were respectful and professional. It took them no time at all to assemble it. I wish I remembered their names, but I was completely exhausted. I cannot say enough good things about this experience. 10/10 will rent from them again!