Aaron's

I rented a laptop from here and everything was going smoothly until I had to make arrangements for a payment. I set a date for the payment and I went into the store on the date as planned. However, I wasn’t made aware of the late fee when I set the date to make the payment. This was on Friday. I spoke with Jacquelyn while in the store and made arrangements to return that Monday with the payment and the late fee. I thought everything was copacetic. Six hours later , I was startled awake by a loud knock on my front door. After seeing a white van out front, I opened the door to a guy from Aaron’s. He stated he was there about the payment. I was half asleep and partially confused. I told him I had turned it back in because I really wasn’t understanding his request. Later I figured out what he was saying and realized my mistake. Fast forward to the next day. I called Aaron’s and let them know about the visit and my arrangements. I spoke with Jacquelyn. She didn’t seem too interested in what I was telling her. She only stated it was the guy’s job. She didn’t acknowledge talking to me the day before in the store or apologize for someone coming out after I had made arrangements earlier. Needless to say, I’m taking the laptop back to Aaron’s and severing all ties. I just want to add I was on autopay and never missed a payment and this was my first time being late due to unforeseen circumstances. A lot of things could have been done differently, especially the customer service.