Rent-A-Center

I am a professional stager and we have used this location several times. The new management has lost my business permanently. They asked me to come in and hand pick the staging items. I had a full bedroom suit with mattress, dining table set, TV entertainment center and two full living room sets. I paid that day for the full 30 day stage and they scheduled the deliver for a week later. It was NOT disclosed that when I paid for the items that day, it included the week we had no staying items. Went in the store on 3/28 and items were delivered 4/6- per the stores delivery availability. They called today 4/26 asking for payment and told me items were due. I was charged for the week we had no staging. So I paid for 4 weeks upfront and had items for 3. I am disappointed this new procedure was not disclosed and it reflected very poorly on my business as I promise 4 weeks of staging and was only able to provide 3 due to RAC delivery availability. I will be using other locations from now on. Professionally, this needs to be disclosed you are charged for days you do not have possession of the items while you wait for RAC delivery availability.

I am a professional stager and we have used this location several times. The new management has lost my business permanently. They asked me to come in and hand pick the staging items. I had a full bedroom suit with mattress, dining table set, TV entertainment center and two full living room sets. I paid that day for the full 30 day stage and they scheduled the deliver for a week later. It was NOT disclosed that when I paid for the items that day, it included the week we had no staying items. Went in the store on 3/28 and items were delivered 4/6- per the stores delivery availability. They called today 4/26 asking for payment and told me items were due. I was charged for the week we had no staging. So I paid for 4 weeks upfront and had items for 3. I am disappointed this new procedure was not disclosed and it reflected very poorly on my business as I promise 4 weeks of staging and was only able to provide 3 due to RAC delivery availability. I will be using other locations from now on. Professionally, this needs to be disclosed you are charged for days you do not have possession of the items while you wait for RAC delivery availability.

One star because I have to. Jackie, the "new" store manager is absolutely atrocious. She cussed my wife out over one missed payment when we have purchased so much and paid off so many things from you. And made prior arrangements. We switched to Aaron's, and wont be back. Im saving 175$ a month purchasing the same products. Should've switched sooner. Ill be contacting corporate, no worries there. 😁

One star because I have to. Jackie, the "new" store manager is absolutely atrocious. She cussed my wife out over one missed payment when we have purchased so much and paid off so many things from you. And made prior arrangements. We switched to Aaron's, and wont be back. Im saving 175$ a month purchasing the same products. Should've switched sooner. Ill be contacting corporate, no worries there. 😁

I used this store for a while, and now transferred to another one and made me realize how bad they actually were. Didn’t appreciate the way the Granbury store spoke about me because yes they had him on speaker phone. I even got told they could have offered me more help than they did because my payment history was fine. Will never be going to this location again.

I used this store for a while, and now transferred to another one and made me realize how bad they actually were. Didn’t appreciate the way the Granbury store spoke about me because yes they had him on speaker phone. I even got told they could have offered me more help than they did because my payment history was fine. Will never be going to this location again.

Ryan and his coworkers were very kind and thoughtful regarding the original couch I had selected, it was not in good condition. He offered me another couch similar to the one I had picked and delivered it the next day. Thank you for making our holidays just a little bit brighter!

Ryan and his coworkers were very kind and thoughtful regarding the original couch I had selected, it was not in good condition. He offered me another couch similar to the one I had picked and delivered it the next day. Thank you for making our holidays just a little bit brighter!

I was just in the store. After sitting in traffic for an hour due to situation going on 377. I had to use the restroom. I was looking for a bed and couch as well. I asked if i could use the bathroom before looking. The woman in the back just ( not even getting out of her seat) .said no you can't use our bathroom. So I left. I guess I will be going to Aaron's. Poor customer service..

I was just in the store. After sitting in traffic for an hour due to situation going on 377. I had to use the restroom. I was looking for a bed and couch as well. I asked if i could use the bathroom before looking. The woman in the back just ( not even getting out of her seat) .said no you can't use our bathroom. So I left. I guess I will be going to Aaron's. Poor customer service..