Rent-A-Center

My payment was due on Saturday 9/19/2025 I had tobrush my daughter to the hospital call the store and let them know I will be in Monday 9/22/2025 to make the payment and get the right merchandise because I was given the wrong merchandise to start but they had to look for it and get the right one delivered to me. So I got released for the hospital this morning 9/22/2025 l had barely got home and there knocking on my door saying my account is closed and need to pick up the stuff im like just talked them store wasn't even open a hour. So I called the store manger said and I quote i told you we don't give grace periods its not my fault your daughter was in the hospital we need a payment and I said ill be there when I can my child is more important. & the fact that he sending the same delivery driver who tried to talk to me made me feel more uncomfortable i would not recommend the location to no one

Delivery driver says he's a hustler! 🤣🤪😂 He isn't nothing but a little boy who has no respect for the handicapt. I'm in a wheelchair...he parks directly over the handicapt ramp in a no parking area, and then gets mouthy because I told him not to park there again. Then the lady at the store when I called said she looked at the cameras and he wasn't in a handicapt spot...that's funny, she had maybe 45 seconds from my 1st call and my second call...she didn't have time to watch a video, said all she saw was me being rude to her driver...THAT'S WHY I RENT FROM AARONS!

If there were negative stars i would give that POOR COMMUNICATION LOTS OF LIES RUDE AND HATEFUL WORKERS DONT DO IT THE ONE ON NORTH LAMAR SEEMS BETTER IN MY OPINION DO NOT COME HERE YOU WONT GET YOUR MONEY BACK EITHER !!! To top it all off called customer support to get my money back and talked to mrs norma she was sweet she put in a request to speak to district manager and i will be letting him know that after that call fernando called bacl and harassed me telling me to do buisness elsewhere ! And he doesnt know what my problem is FIRE HIM AND ROSE BEFORE YOU LOSE THIS STORE

The call started regarding him stating I was late. I told him that was incorrect plus they auto drafted my account without my permission and started to tell him they also had my info incorrect. He said okay bye!! Yes, Steven hung up in my face. When I called back and explained what he did was rude. He stated he hung up because I was talking crazy in his ear. I asked for a supervisor and he gave the phone to a delivery driver. Unprofessional!! The manager Fernando did no better. This store needs an overhaul!!

Please avoid this place, they don't have anything but their own pockets in mind! I placed an online order & was told they'd receive the NEW furniture in inventory in 3 weeks. When it finally arrived, we went to pick up our furniture and were given the floor model instead. Actually, at first they said they didn't have our order. After some back and forth, they finally decided they did have it but they had set it out as a floor model. The furniture that supposedly had arrived that day? Was already on display? It made no sense. They were absolutely no help getting the furniture loaded up into our car either. The furniture was already scratched up and dirty from very obviously being a floor model and NOT brand new. No explanation given. No reasoning behind their actions other than poor customer service and bad management. I've already started the return process and will be cancelling the order. Please respond though, what was the deal with the whole interaction? Did ya'll just want to keep my brand new furniture to sell to someone else and hoped I'd believe that the floor model was mine? I can't see any other reason for doing what ya'll did. Please avoid this place, they don't have anything but their own pockets in mind!