Rent-A-Center

I have done business with rent a center for a very long time. I have seen many employees and managers come and go. But the staff at this location are always friendly and nice. Sharon by far is one of the greatest managers they have there. She maintains a great crew. :)

They delivered when they said the manager really was sincere with helping me find the item I needed although it took some time but in the end she kept her word and went beyond to make sure I was satisfied I’m very much appreciated

It can sometimes feel overwhelming to shop for essential household items—but my recent experience at Rent-A-Center in Statesville, NC was nothing short of exceptional. From the moment I entered the store, I was met with sincere warmth and professionalism that immediately put me at ease. Sharon, the store manager, exemplifies what true customer service should be. She was courteous, patient, and incredibly knowledgeable, taking the time to carefully listen to my needs instead of simply pointing me toward a product. Her thoughtful questions and clear explanations helped me make an informed decision without ever feeling rushed or pressured. What impressed me most was Sharon’s honest concern for my comfort and well-being. She ensured I fully understood each option available and went above and beyond to make sure I selected items that would genuinely support my needs. Her team reflected the same level of integrity and attentiveness, demonstrating just how effectively she leads by example. I also want to highlight Kiley, who demonstrated remarkable professionalism, a strong work ethic, and impressive problem-solving skills. Kiley and Sharon personally delivered my lift recliner to a split-level home—a task that can be challenging even under ideal conditions. When Kiley encountered an initial concern with getting the recliner safely into the home, she immediately contacted Sharon. Sharon responded swiftly, assessed the situation, and together they resolved the issue with ease and confidence. Within minutes, they had the recliner moved, set up, tested, and ready for use. Their coordination was seamless, and it was clear they work exceptionally well as a team. Seeing a manager like Sharon actively engage, support, and work alongside her staff speaks volumes about her leadership and her commitment to both her customers and her team. For any senior, or anyone, seeking quality service rooted in kindness, professionalism, and genuine care, I wholeheartedly recommend visiting Sharon and her outstanding team at Rent-A-Center in Statesville. They made me feel valued, respected, and supported every step of the way.

Sharon was absolutely amazing from the very beginning—she offered thoughtful suggestions, provided clear details, and truly listened to the needs and concerns of a senior client receiving a lift-recliner. Sharon and Kiley were outstanding during the delivery. Our split-level layout made the process challenging, but they handled everything with professionalism, patience, and great communication. They asked questions, kept us informed, ensured the client tested the chair, and double-checked every detail before completing the delivery. Kiley was professional in her approach and a problem solver. When help was needed she informed the customer if the issue and reached out to Sharon for assistance where Sharon quickly responded to address and resolve the issue. The store is clearly well-run—professional, friendly, and attentive. Sharon and Kiley work seamlessly together and genuinely support one another. Watching a Manager like Sharon be hands-on, involved, and leading by example shows true leadership. She represents exactly what Rent-A-Center should strive to be everywhere.

The items were in my name. I was laid off a month into my agreement was paying as much as I could come up with til the manager Sharon sent her children workers out they jerked my locked screen door open broke the latch storm door busted my window beside my door. I reported it to her and after the damage they caused she sent them out three times a day every day to harass us causing my wife to have a mild stroke informing her of that she seemed concerned the the next day when wife was released from hospital as he sent the same to children workers out and started on us again so I man handled the items sat them in yard now they are harassing us again for items that got stolen when her children workers busted our window out. Got her on voice call recording saying give her 200 and it's ours. Been stolen why would I agree to that. Why would the owner agree to a 800 loss for 200 anyways. I believe Jonathan the one who caused the damage to our home should have to pay for the stolen items if he would have never busted up our windows I would have had the items to return with the two items I returned. The are so unprofessional here. Because of the I was getting big jbls from Aaron's they got stolen too because of them children workers she hired. If she doesn't stop I will file a law suit against y'all for the stroke they caused my wife to have and the damage caused we have all the doctors documents and our landlord estimated the damage caused by her children workers.