Bestway Rent To Own

Absolutely disappointed with this company. They refused to allow me to pay off my washer and dryer within the “cash period” because they gave me a broken dryer and had to give me a loaner. Once I finally got mine back they said it would be $50 to pay it off and I gave her the cash. Two days later she said I needed to come in to the store and that it would be $200 to pay it off. There was a guy from Winston running the store while Ms Shirley was out and he was rude in all fashion. He would send unacceptable texts and call being rude. They have harassed and tried to add fees to my account because I refused to do what they wanted instead of what they told me. I have filed a complaint with the Better Business Bureau and corporate. Very unhappy! They continue to try and take money out of my account for more money than even was ever owed.

Horrible, tacky, rude, and not a good company to deal with. Oh, but they will take your money though!

Ms.shirley is the best willing to do what it takes to help. My bad review is because mark is rude and nasty with me every time I see him and every message he's ever left is rude. Guy has no customer service skills at all

Ms.shirley is the best willing to do what it takes to help. My bad review is because mark is rude and nasty with me every time I see him and every message he's ever left is rude. Guy has no customer service skills at all

Mr Mark was ABSOLUTELY AMAZING! Customer service was on point! Keep him around!

Excellent customer service and products. Been a loyal customer since 2021. Would recommend this place to anyone. Keep up the good work y’all

Excellent customer service and products. Been a loyal customer since 2021. Would recommend this place to anyone. Keep up the good work y’all

Had 4 separate contracts with Bestway and paid all 4 off. My one Queen mattress lasted 6 years. My daughters bed set is not that good as there’s issues with the way bed is built and sucks without boxspring included and having to purchase our own metal frame separately to add to bed (as directed by Bestway) just has the whole bed a mess, so not happy with the changes. My washer didn’t last too many years and had to purchase a new set elsewhere! They also stop transporting active contracts when you move which is a change they made during my active contracts, so wasn’t happy about that neither! I do recommend Bestway when in a bind, if you can’t afford to pay everything up front!!! My 4 stars ⭐️ is for them reporting each contract to credit bureaus which helped rebuild my credit. Just wish they were reported accurately every month!!!

Had 4 separate contracts with Bestway and paid all 4 off. My one Queen mattress lasted 6 years. My daughters bed set is not that good as there’s issues with the way bed is built and sucks without boxspring included and having to purchase our own metal frame separately to add to bed (as directed by Bestway) just has the whole bed a mess, so not happy with the changes. My washer didn’t last too many years and had to purchase a new set elsewhere! They also stop transporting active contracts when you move which is a change they made during my active contracts, so wasn’t happy about that neither! I do recommend Bestway when in a bind, if you can’t afford to pay everything up front!!! My 4 stars ⭐️ is for them reporting each contract to credit bureaus which helped rebuild my credit. Just wish they were reported accurately every month!!!

Horrible customer service. I ran through a ruff patch but I kept in communication with the manager at the time and paid everything I could. But even with all the communication they decided to come to my house knowing I had to go out of town due to a death in my family and they got in a confrontation with the person house sitting for me and proceeded to tell the house sitter all my personal business with them as that I was behind and stuff that shouldn’t have been said unless they were the account holder. It still would not leave when the house sitter told them that they’re not the homeowner they didn’t want to discuss anymore what it was to the point I almost had to call the law. And on top of all this when I started the rental agreement I promised something and got something totally different and my fridge was missing a handle and I was told they ordered it and it should be in at tops a week well 3 months later I finally got the handle. So Personal advice is that I would exhaust all other Rental companies before going with this Company.