Aaron's

I will no longer be purchasing in any items from this location or from aaron's period. I purchased a love seat from them and we didn't get to enjoy it at all. Things kept breaking on the on the loveseat. My wife couldn't even put her legs up.And it's a reclining loveseat. I leaned back and my seat, and it broke. The stitching even came out and the bar that's underneath it was totally bent. The guy that came out to fix, it showed it to me and said it would be three weeks before he can do anything. I am not happy at all.They did issue a one month refund. But I feel i'm entitled to more. My bank is telling me they sent the.Refund, but they're not releasing the funds. Don't purchase anything from the store. To post this review, I had to give one star. I don't feel that you guys deserve any stars

Im so disappointed in these people. They continue to call me for a purchase I made for the cash price. I have asked them several times to stop. I have spoken to Bill twice. He admits I owe nothing but yet they are still calling. Its so aggravating.

So with all the money I have spent at this place they can't even look something up for me.... Called and talked to a debra/Debbie and I asked if replacement cushions can be ordered and instead of I'm not sure but let me take your number and check on that she replies to my knowledge we can't you have to buy a new couch... online says yes it can be done that's why I called... thank God the forest city location actually helps a customer

As soon as I walked in the door I was greeted by the friendly staff. They showed me the merchandise and helped to see what I was qualified for at the kiosk. The store was very clean and organized with with high-end furniture and appliances!!! 10/10 would recommend anybody to shop here!!

I only put a star because I'm required to as manager myself I highly value customer service from the start to finish of a customer relationship. To say it is lacking here would be the understatement for the year. I tried to contact this branch over the phone an obscene amount of times for a running open business after previously being promised a call back. I attached a photo as proof. I had to leave work early to go in person just to ask a question that should have been a phone call. There I had the pleasure of interacting with Bill who is the rudest manager I've encountered in an establishment in a very a long time. The lady I spoke with was nice and was trying to help me but Bill just keep interjecting over my questions. Never once did I get an apology for the phone issues or lack of call back from him. If perfect paying customers are treated with such distain I could only imagine how he would treat a customer that is a little behind. Absolutely disgusted with his customer service. This being the first in person interaction I've had with this branch since I completed everything online left a sour taste in my mouth and made me regret opening an account here. NEVER AGAIN! Do yourself a favor and go else where there's plenty of other options available in this area with better customer service. The manager doesn't value good customers that keep his job and company going, he could definitely use some ethics training. I hope he has the life he deserves. ☺️

Please do not go here , very bad experience. Bill the Manager,was very rude, when asked simple questions. No one should be treated and talked to so poorly. He couldn't even give me basic information on my purchase. Called once was clearly not having a good day , was rude and impatient. Called a second time ,was high tempered and rude. If your going to be in the field of Customer Service. Then you should clearly be able to handle a call concerning a Order , and based on the fact I was a new Customer, my only intent was to double checking on my Order, not write this review or to cause any trouble. He couldn't basically do anything on his end to help me with my questions. Which circumstances,might of ended on happy note. If this Manager didn't have a horrible attitude. I hope it was just a bad day and everything works out for him, but I will definitely take my money and business some where else.

I already knew what I wanted before going to the store or at least I thought I did. When I got there both Caleb and Adam was very helpful when I had question. They also wasn’t pushy like some salesman be and allow me to just look around to make my decision. They were kind of busy but still made sure each customer had their attention if needed. Adam helped me with my purchase and found a good day and time for everything to be delivered that fit my work schedule. Great experience all and all!

Adam had spoken with me on the phone and when I went in he saw to my purchase of a push mower. he guided me through each of the models and was patient as I decided. he wrote it up and put it in the car for me being careful to explain how to put the handle back up and where to put the oil. I want to say that all of the staff that has ever been in this store has treated us kindly and with respect. my husband and I appreciate Badcocks for giving us credit. We are faithful to make payments and on time as we value your trust in us and we always have a place to which we can get our needs, well most of our household needs anyway. Thanks, Badcock and staff! Tony and Adam are great

It’s been a pleasure to shop at Badcock’s. From looking online, I already knew what I wanted but the floor staff were very attentive and helped me order it while I was in store. They were short on inventory due to shipping delays from covid etc, and we had to wait a few weeks for our furniture. They called me with each update they had and did a good job keeping us in the loop. The chair we ordered was damaged in transit and when it arrived they replaced it free of charge. All in all, very happy with our decision to shop with them.

Bought a futon from them in Shelby a few years ago. I paid $600 for the futon. I also paid for an extended 3 year warranty to cover it. That was $150. Two months in the cushions deflated. 3 months in the legs broke off while I was sleeping on it. I only weighed like 150lbs at that point. I called the store and they said they would send it off to be fixed. I didnt want the cheaply made futon anymore so I insisted on a refund. The lady I spoke with was very ugly to me. She told me a futon was not meant to be slept on and it was my fault so they would not refund it. But if it isn't made to be slept on why is it advertised that it folds into a bed?! She said I would need to call the corporate number. Corporate would not return my call for over a week. They told me that they could not refund and I needed to handle the issue with the Shelby store. I went to the store exhausted with fighting them so I was trying to agree to let them fix it. Keep in mind that it was STILL COVERED BY THE WARRANTY THAT I PURCHASED FOR AN EXTRA $150. The store refused to work with me any longer and said since I called corporate it was their issue now and this store will no longer cooperate with me. I call corporate back and they refuse to do anything insisting it was the stores problem. After going back and forth for 3 MONTHS I accepted that no one was going to help me and cut my losses just throwing the futon away. These people were very hateful to me and had no interest in helping after paying a total of $750 for this futon and the extended warranty. I will NEVER buy ANYTHING from them!!