Rent-A-Center

Worst experience ever. Worst crew ever. Worst customer service EVER. Scammers. I had ordered a two piece couch to be delivered to my brand new built home. I mean this house was built 1 month before I moved in. They brought the furniture 24 hrs after I got the keys. They sent a very small women and a small boy (who told us he barely made the cut to work there and had only been there for 2 weeks) while moving the furniture in they clearly couldn’t hold it. The lady dropped it and put two massive scratches and dents in my floor. Then they scratch one of my walls. When bringing in the second piece we had told them to wait to see if there’s a better way for them to bring it in since they clearly didn’t know what they were doing. They proceeded before any of us could get back over with an update. They damaged my door frame, dented my two doors, dented the corner of one of my walls and put a huge hole in the other. While also ripping my couch. Come to find out the woman was the manager while the whole time we’re talking to her she tries to say it was our fault and that the store manager was out. My landlord was nice enough to let us fix it but this RAC got off Scott free because their insurance company would not pay us and our landlord didn’t understand why they had to pay him. So we had to get our walls and floor fixed and have a ripped couch and they gave us two payments “free” really only one because I realized the other was added to the end of our payment plan. Their insurance has been horrible to deal with and will not return our calls and their “new” store manager made all these promises and didn’t follow through. But yet they call me 4 times on my payment day to remind me to pay them. So sick of it cannot wait to not be involved with these scamming people.

Worst experience ever. Worst crew ever. Worst customer service EVER. Scammers. I had ordered a two piece couch to be delivered to my brand new built home. I mean this house was built 1 month before I moved in. They brought the furniture 24 hrs after I got the keys. They sent a very small women and a small boy (who told us he barely made the cut to work there and had only been there for 2 weeks) while moving the furniture in they clearly couldn’t hold it. The lady dropped it and put two massive scratches and dents in my floor. Then they scratch one of my walls. When bringing in the second piece we had told them to wait to see if there’s a better way for them to bring it in since they clearly didn’t know what they were doing. They proceeded before any of us could get back over with an update. They damaged my door frame, dented my two doors, dented the corner of one of my walls and put a huge hole in the other. While also ripping my couch. Come to find out the woman was the manager while the whole time we’re talking to her she tries to say it was our fault and that the store manager was out. My landlord was nice enough to let us fix it but this RAC got off Scott free because their insurance company would not pay us and our landlord didn’t understand why they had to pay him. So we had to get our walls and floor fixed and have a ripped couch and they gave us two payments “free” really only one because I realized the other was added to the end of our payment plan. Their insurance has been horrible to deal with and will not return our calls and their “new” store manager made all these promises and didn’t follow through. But yet they call me 4 times on my payment day to remind me to pay them. So sick of it cannot wait to not be involved with these scamming people.

The staff was so nice and it was so easy for me to go in and get the things and everything signed

The associates did great and were helpful, I rated four stars because the bed frame I had wanted wasn't available and I was never able to get it. It. But the associates were great!

The associates did great and were helpful, I rated four stars because the bed frame I had wanted wasn't available and I was never able to get it. It. But the associates were great!

The associates did great and were helpful, I rated four stars because the bed frame I had wanted wasn't available and I was never able to get it. It. But the associates were great!

When I was moving the men from RAC came to pick up my furniture to hold it they dropped my loveseat and laughed as they put it in the truck. I called to get it back set a date and then discovered the date they would deliver was changed because they gave my time frame to someone else..I said fine then a week later it snowed so I asked to wait a couple days for the safety of the delivery people. We set another date. They came to deliver the furniture and I noticed they had changed the feet of the love seat and it sat a lot lower. I did not say anything. But then I noticed it was not the same blue I had before and via pictures I verified both. Ok I chose not to say anything. I called to thank them then forgot to ask McKayla another question and Ron answered saying she was not there. So I told him I'd call back. Then I thought why not ask Ron so I called and McKayla answered. That hurt. Yesterday Ron was busy both times I called I heard him tell Ronnie in the background to tell him he was busy. Then when I tried to ask a question heRon told Ronnie to tell me they were too busy for my question..and Ronnie said they were busy ...too busy for me the customer...?? I thought to myself. I wanted to make payment arrangements, pay off my items with my tax refund and be taken off the auto pay. Because of this I chose to call my bank but stop payment on anything coming from Rent-A-Center and to change my card so that they did not have access to any cards I have now. I will be paying them in cash, and I am ever so hurt by how they are treating me. Will I keep the items I have? I have to think about that before today and tomorrow because it's just not right how I'm being treated. Or ignored as I should say. Hurt dismayed at how I'm being treated.

When I was moving the men from RAC came to pick up my furniture to hold it they dropped my loveseat and laughed as they put it in the truck. I called to get it back set a date and then discovered the date they would deliver was changed because they gave my time frame to someone else..I said fine then a week later it snowed so I asked to wait a couple days for the safety of the delivery people. We set another date. They came to deliver the furniture and I noticed they had changed the feet of the love seat and it sat a lot lower. I did not say anything. But then I noticed it was not the same blue I had before and via pictures I verified both. Ok I chose not to say anything. I called to thank them then forgot to ask McKayla another question and Ron answered saying she was not there. So I told him I'd call back. Then I thought why not ask Ron so I called and McKayla answered. That hurt. Yesterday Ron was busy both times I called I heard him tell Ronnie in the background to tell him he was busy. Then when I tried to ask a question heRon told Ronnie to tell me they were too busy for my question..and Ronnie said they were busy ...too busy for me the customer...?? I thought to myself. I wanted to make payment arrangements, pay off my items with my tax refund and be taken off the auto pay. Because of this I chose to call my bank but stop payment on anything coming from Rent-A-Center and to change my card so that they did not have access to any cards I have now. I will be paying them in cash, and I am ever so hurt by how they are treating me. Will I keep the items I have? I have to think about that before today and tomorrow because it's just not right how I'm being treated. Or ignored as I should say. Hurt dismayed at how I'm being treated.

The guys are 100%real, down to earth, and most of all know what it's like out here. They have trust in people who do the right thing by then. So keep in touch with your rent a center they will treat you right you're family. That's real talk.

The guys are 100%real, down to earth, and most of all know what it's like out here. They have trust in people who do the right thing by then. So keep in touch with your rent a center they will treat you right you're family. That's real talk.