Rent One

I agree with the review from Gemini and can attest to the fact that this location is the best in St. Louis! The entire staff is professional and very hard workers. They will get the job done when they say it is going to be done. The manager is polite, kind and very clear about what to expect when you rent from them. He explains clearly options and takes the time to welcome you to Rent One. They really need to be acknowledged for ALWAYS doing a great job. if I could give them a 10 I would. The store is in perfect condition and the items are definitely in great shape. I love this store and how Mr. Hinton , the store manager is running it. There's also Ms. Chevet who is always very pleasant and is very professional. Kudos to this entire team. Please acknowledge this store as the BEST in St. Louis!! Ms.E. McCrary..... I am looking forward to doing more business with this store! t Thank you! Oooops, and I definitely cannot leave out the 2 delivery guys who made it happen!! I'm sorry I cannot remember their names, but on both occasions they were AWESOME!!!!

All around amazing experience. Customer service, etiquette, and how you treat people are true currency. The staff here is top tier. Their patience and kindness is unmatched. I left the store with a sense of trust and confidence that I definitely didn’t have beforehand. If the need arises, I definitely won’t be doing business anywhere else. 🤝🏽

I'm now renting a deep freezer very pleased I rate you a 5

I been waiting three week for my bedroom set to come to the store. I was told that take two weeks. I still waiting they not trying to communicate with you

Absolutely amazing customer service. So happy with my new couch and everyone was so helpful. Highly recommended this place

Been with yall for 3 years or more and they way yall communicate sucks!!! Yall made a mistake and I have to pay for it? Shouldn't I be a priority to have my order fixed? I have to wait 5 mores days for my stuff while the set that was wrong sits in my living room. I was told "cant I set my Christmas stuff up around it?" Like really! I honestly dont want the couch anymore because after being a loyal customer for 3 yrs I deserve better communication and not me having to come in store and call 3 times to talk to you. As a former Store Manager of a business, this is not how you treat customers. And I hope there is not retaliation for this comment because I have an active account with you!!! This is my honest review of my experience with yall right now today!!!

This entire rental process has been outrageous. They refuse to communicate. I needed a recliner for shoulder surgery and told me I would get a call after they "checked my references" and set up the delivery. No call. When I called them, they said they can't arrange the delivery until right before because otherwise I will be charged from that date, instead of the date I receive it. Seems like they should be able to charge you starting from delivery. They also asked me if I wanted to be billed monthly or weekly. I said monthly even though it was a short term rental. I was billed weekly. No one told me how to pay, when to pay, to make an online account. Nothing. So the day after delivery I started receiving collection calls - even though I had no idea I had an invoice. Each week, once I realized I was being billed weekly, if I hadn't made the payment by 5pm they started calling. As if I don't work during the day. I arranged pick up and they were very limited in availability. It was supposed to be today from 2-4. At 4, when I hadn't heard from them, I called. Oh, because it snowed they canceled all pickups. No communication, yet again. Trying to arrange another pickup - they say they are booked for another week. While it was necessary to have the recliner as I recovered from surgery, I cannot recommend this place.