Rent-A-Center

Let me start by saying Chantel is very nasty and should not work in customer service. Every time I speak to her, which is not much as I don't care to, she is always nasty, and speaks to me as if I am bothering her when I am asking about information about my purchase and payment, etc. Please see the pictures for reference. I purchased a washer and dryer back in May 2025. They came to my house unprepared and unable to install either the washer or the dryer, so they left them in my living room. They came back several days later only to damage my walls and my washer and dryer while getting them to the correct location in my home. After they set up the washer and dryer, they left. Later that day, we noticed they hadn't restored power to the laundry room, so I went downstairs to the breaker panel to turn it back on. As soon as the breaker was cut on, I heard my boyfriend yelling, " Cut it off" over and over. I switched the breaker back off, then I smelled burning. I walked to the step with my newborn in my arms, and I saw black smoke coming from upstairs, following my fire alarms going off. I grabbed my toddler and newborn and went outside because I was not sure what was burning or how bad it was, but I did not want to risk it. After my boyfriend put out the fire, we noticed it was coming from the back of the dryer. He turned the dryer to the side to see what was burning, and we found that the power cables from the dryer were hooked up incorrectly (see picture), which set the dryer vent hose on fire along with damaging the inside of my laundry room walls which are now stained with black Chantel was not compassionate about it at all and gave me the same attitude when I called, saying that, due to their error in hooking the dryer up incorrectly, my home almost burned down. Also, my newborn was exposed to black smoke due to this error as well. The dryer was never grounded, Science class 101 people. Rent-A-Center in a whole, I have no issue with, but this location needs to do better with staff, because this could have been a lot worse. I was promised a discount for the damage and for almost burning my home down, and I have yet to see it. They want me to pay the property off before they apply any discount. The manager, I have requested several calls from, and no one has yet called me back. Chantel hates even speaking to me about the mistake she made since she was the one who installed the dryer. No accountability, and here we are a whole year later. I decided to make a review because I was asked not to back in May 2025 because of the discount I was promised. Once I pay this off, I will take my money to other places, not this location.

Let me start by saying Chantel is very nasty and should not work in customer service. Every time I speak to her, which is not much as I don't care to, she is always nasty, and speaks to me as if I am bothering her when I am asking about information about my purchase and payment, etc. Please see the pictures for reference. I purchased a washer and dryer back in May 2025. They came to my house unprepared and unable to install either the washer or the dryer, so they left them in my living room. They came back several days later only to damage my walls and my washer and dryer while getting them to the correct location in my home. After they set up the washer and dryer, they left. Later that day, we noticed they hadn't restored power to the laundry room, so I went downstairs to the breaker panel to turn it back on. As soon as the breaker was cut on, I heard my boyfriend yelling, " Cut it off" over and over. I switched the breaker back off, then I smelled burning. I walked to the step with my newborn in my arms, and I saw black smoke coming from upstairs, following my fire alarms going off. I grabbed my toddler and newborn and went outside because I was not sure what was burning or how bad it was, but I did not want to risk it. After my boyfriend put out the fire, we noticed it was coming from the back of the dryer. He turned the dryer to the side to see what was burning, and we found that the power cables from the dryer were hooked up incorrectly (see picture), which set the dryer vent hose on fire along with damaging the inside of my laundry room walls which are now stained with black Chantel was not compassionate about it at all and gave me the same attitude when I called, saying that, due to their error in hooking the dryer up incorrectly, my home almost burned down. Also, my newborn was exposed to black smoke due to this error as well. The dryer was never grounded, Science class 101 people. Rent-A-Center in a whole, I have no issue with, but this location needs to do better with staff, because this could have been a lot worse. I was promised a discount for the damage and for almost burning my home down, and I have yet to see it. They want me to pay the property off before they apply any discount. The manager, I have requested several calls from, and no one has yet called me back. Chantel hates even speaking to me about the mistake she made since she was the one who installed the dryer. No accountability, and here we are a whole year later. I decided to make a review because I was asked not to back in May 2025 because of the discount I was promised. Once I pay this off, I will take my money to other places, not this location.

Chantelle and Monica is great at job ,very professional amazing customer service on beyond to make sure My experience there was great. They deserve a raise.

Chantelle and Monica is great at job ,very professional amazing customer service on beyond to make sure My experience there was great. They deserve a raise.

This place is a joke. I have been harassed too many times from this place. I was put down as a reference and I get calls every week even asking them to stop. I am sick of them calling me. Shantel does not stop. I am about to call a lawyer and sue this place for the harassment from them.

This place is a joke. I have been harassed too many times from this place. I was put down as a reference and I get calls every week even asking them to stop. I am sick of them calling me. Shantel does not stop. I am about to call a lawyer and sue this place for the harassment from them.

Love this place, I have been dealing with this particular store for almost a year and the customer service is definitely awesome. The manager is a great guy and will definitely work with you to solve any issues that you may have, especially during these harsh times. If there's an item that you really need and they don't have it, you better believe they will call around until they find it for you.

Love this place, I have been dealing with this particular store for almost a year and the customer service is definitely awesome. The manager is a great guy and will definitely work with you to solve any issues that you may have, especially during these harsh times. If there's an item that you really need and they don't have it, you better believe they will call around until they find it for you.

Love this place, I have been dealing with this particular store for years and the customer service is definitely awesome. The new manager is a great guy and will definitely work with you to solve any issues that you may have, especially during these harsh times. If there's an item that you really need and they don't have it, you better believe they will call around until they find it for you. Update: Don't do it, this place did nothing to work with me through a difficult Covid pandemic even though I had insurance. I really don't understand the purpose for paying for insurance that apparently they don't honor in the event you cannot pay your bill. I have been a very good customer, paying my bill on time and spending thousands of dollars paying off merchandise with this company but they don't care about that, they don't even give you good deals for being a loyal customer. The rates are higher than ever now on products that aren't even worth it. So disappointed with Rent A Center.

Love this place, I have been dealing with this particular store for years and the customer service is definitely awesome. The new manager is a great guy and will definitely work with you to solve any issues that you may have, especially during these harsh times. If there's an item that you really need and they don't have it, you better believe they will call around until they find it for you. Update: Don't do it, this place did nothing to work with me through a difficult Covid pandemic even though I had insurance. I really don't understand the purpose for paying for insurance that apparently they don't honor in the event you cannot pay your bill. I have been a very good customer, paying my bill on time and spending thousands of dollars paying off merchandise with this company but they don't care about that, they don't even give you good deals for being a loyal customer. The rates are higher than ever now on products that aren't even worth it. So disappointed with Rent A Center.