Last checked 5 hours ago
Rent-A-Center
2260 E William St, Decatur, IL 62521
What you can rent here
How the lease works here
Terms are confirmed with the store and can change. Always read the agreement before you sign.
What to bring
- Valid photo ID (driver's license, state ID, or passport)
- Proof of income (recent pay stub, bank statement, or benefits letter)
- Proof of residence (utility bill, lease agreement, or mail with your address)
- Personal references (typically 3 to 4 contacts with phone numbers)
How it works
- 1Browse in store and choose from available furniture, appliances, electronics, and more.
- 2Apply with no traditional credit check at most stores. Approval is based on income and residency.
- 3Get approved, often same day, with immediate access to your items.
- 4Delivery or pickup, with free delivery, setup, and ongoing service at most stores.
Typically included with rent-to-own agreements:
Delivery, setup, service, maintenance, return rights, and early purchase options vary by retailer and agreement. Ask the store to provide the complete written terms before signing.
Frequently asked questions
Customer reviews
59 reviews
Let’s start by saying first off they act like mobsters when you get behind. Secondly every week it seems like there’s some sort of hidden fee that wasn’t on the previous payments. Like rentacenter club first off they said it’s included in my payment. So why am I paying for it then? Secondly you don’t have a choice on if you want it or not. They said it’s mandatory to have it. So again why am I paying for it? I know once my rentals are paid off I will not be returning to rentacenter for anything else. The only reason they got 3 stars is because I’m feeling generous today.
Let’s start by saying first off they act like mobsters when you get behind. Secondly every week it seems like there’s some sort of hidden fee that wasn’t on the previous payments. Like rentacenter club first off they said it’s included in my payment. So why am I paying for it then? Secondly you don’t have a choice on if you want it or not. They said it’s mandatory to have it. So again why am I paying for it? I know once my rentals are paid off I will not be returning to rentacenter for anything else. The only reason they got 3 stars is because I’m feeling generous today.
Poor customer service
Been over all a good experience Have had problems at one time with a manager there over something I feel he went to far on and I know from experience it’s not ok to talk with customers in this manner . After stating I wanted to get in touch with corporate office the problem pretty much resolved itself . I understand management deals with all sorts of people and all types of circumstances but feel the manager had no businesses to react to me this way no matter the circumstances
Been over all a good experience Have had problems at one time with a manager there over something I feel he went to far on and I know from experience it’s not ok to talk with customers in this manner . After stating I wanted to get in touch with corporate office the problem pretty much resolved itself . I understand management deals with all sorts of people and all types of circumstances but feel the manager had no businesses to react to me this way no matter the circumstances
The gentlemen are very helpful and nice. In store and delivery, I've always felt welcomed. Five stars.
The gentlemen are very helpful and nice. In store and delivery, I've always felt welcomed. Five stars.
I been paying on my stuff for 2 years I'm stuck in this contract and want to get out I done paid for the couches 3 times and still the price have not change it's a scam and messing up my life I will never do it again
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Last checked 5 hours ago
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