Last checked 3 weeks ago
Rent-A-Center
1299 Columbia Dr, Decatur, GA 30032
What you can rent here
How the lease works here
Terms are confirmed with the store and can change. Always read the agreement before you sign.
What to bring
- Valid photo ID (driver's license, state ID, or passport)
- Proof of income (recent pay stub, bank statement, or benefits letter)
- Proof of residence (utility bill, lease agreement, or mail with your address)
- Personal references (typically 3 to 4 contacts with phone numbers)
How it works
- 1Browse in store and choose from available furniture, appliances, electronics, and more.
- 2Apply with no traditional credit check at most stores. Approval is based on income and residency.
- 3Get approved, often same day, with immediate access to your items.
- 4Delivery or pickup, with free delivery, setup, and ongoing service at most stores.
Typically included with rent-to-own agreements:
Delivery, setup, service, maintenance, return rights, and early purchase options vary by retailer and agreement. Ask the store to provide the complete written terms before signing.
Frequently asked questions
Customer reviews
85 reviews
I literally can't explain what happened. I put down a payment and received an agreement contract. The first payment was coming up the next Friday. They miss the delivery TWICE! Then say that they will be able to deliver the item but they wanted me to still make the first month payment. Mind you I still haven't received the product nor had confidence they would follow through. They said the best they could offer is to lower the complete cost which does not guarantee that I would have the item delivered. Today is Saturday and they cancelled the agreement. I am calling now to have my location changed and recommend that no-one shop at this location.
I literally can't explain what happened. I put down a payment and received an agreement contract. The first payment was coming up the next Friday. They miss the delivery TWICE! Then say that they will be able to deliver the item but they wanted me to still make the first month payment. Mind you I still haven't received the product nor had confidence they would follow through. They said the best they could offer is to lower the complete cost which does not guarantee that I would have the item delivered. Today is Saturday and they cancelled the agreement. I am calling now to have my location changed and recommend that no-one shop at this location.
Worst place ever! Please don’t go here. Ordered a mattress for my mom on dialysis. Once we got the mattress my mom could tell that the mattress had springs sticking up in it. Informed mgmt right away and they ensured they would send another out. It never happened. Called Corporate they wasn’t any help. They told me I had to go thru the district manager. Talked to her and she was one of the most rudest persons I ever talked to. Didn’t care about what I needed….she ended up charging the mattress off and never gave a new one . Horrible management! Never again! I do believe in Karma that general manager will reap what she sowed one day.
Worst place ever! Please don’t go here. Ordered a mattress for my mom on dialysis. Once we got the mattress my mom could tell that the mattress had springs sticking up in it. Informed mgmt right away and they ensured they would send another out. It never happened. Called Corporate they wasn’t any help. They told me I had to go thru the district manager. Talked to her and she was one of the most rudest persons I ever talked to. Didn’t care about what I needed….she ended up charging the mattress off and never gave a new one . Horrible management! Never again! I do believe in Karma that general manager will reap what she sowed one day.
Tony S. is awesome! I've had a series of events happen to me that have left my funds short and my tummy nearly empty so I was calling to see if I could trade my W/D out for a cheaper one (I got the LG set and it's incredible and I would've been sad to see it go). Thankfully he was a good listener because he instead offered me alternatives that would help with my monthly AND I can keep my fancy schmancy W/D
Tony S. is awesome! I've had a series of events happen to me that have left my funds short and my tummy nearly empty so I was calling to see if I could trade my W/D out for a cheaper one (I got the LG set and it's incredible and I would've been sad to see it go). Thankfully he was a good listener because he instead offered me alternatives that would help with my monthly AND I can keep my fancy schmancy W/D
Terrible store. !!!! Customer service Sucks !!!!! O out of 10 .They take your money and give you a rental agreement but don’t deliver your stuff. They said they called my landlord to verify and he didn’t answer very untruthful people . And I took off work to get my delivery and wasn’t going to call me either. Don’t Shop Here !!!!!! 👎👎👎👎👎👎👎👎
Just got off the phone with one of the representatives. Very thorough. Comprehensive. Thank you Miss Kiki. (Haven't visited the store yet)
Just got off the phone with one of the representatives. Very thorough. Comprehensive. Thank you Miss Kiki. (Haven't visited the store yet)
They gave me the run around what is need to verify my head of household. I was told different over the phone and when I get to the store they changed what they needed. Did not clearly lay out the options I had until after the refeund was issued. It seems the manager was upset and begin to get short with me but asking me do I want cooperate number.
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Last checked 3 weeks ago
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