Carolina Rent To Own

I recently had a disappointing experience with Carolina Rental when I went back in October to purchase a bedroom set, specifically just a bed frame and mattress. I financed the purchase under the impression that if I made my 11th payment, there would be no interest charged. Unfortunately, I encountered several issues. First, the wrong bed was delivered—both the color and design were not what I had ordered. I received a dark gray bed frame instead of the beige that I requested. When I contacted customer service to resolve this, I spoke with a manager who argued that the bed I received was a cheaper version of what I had ordered, despite it being the same model in a different color. The manager's demeanor during our conversation was unprofessional; instead of addressing my concerns, he accused me of not listening properly, and he knew without a doubt that I have no man because I do not know how to listen, which I found quite frustrating. I was also led to believe that I would receive a discount on my final payment due to the errors in my order. However, when I called to make that payment, I was informed by a representative that there was no basis for a discount, contradicting what I had previously been told in-store. Overall, my experience with Carolina Rental was far from satisfactory. The lack of clear communication and professionalism from the staff is concerning. I would caution potential customers to think carefully before using their services, as customer service appears to be lacking significantly. The picture attached was the bed that was delivered that i immediately contacted the store to let them know the wrong color was delivered. I was told a new order was placed and I should have the new bed delivered within a week. The other set of pictures are when the manager was texting me arguing that the bed I ordered was of less quality and if I wanted the bed I went into the store to purchase it would cost me an additional $150. The bed is the same bed just a different color.

I recently had a disappointing experience with Carolina Rental when I went back in October to purchase a bedroom set, specifically just a bed frame and mattress. I financed the purchase under the impression that if I made my 11th payment, there would be no interest charged. Unfortunately, I encountered several issues. First, the wrong bed was delivered—both the color and design were not what I had ordered. I received a dark gray bed frame instead of the beige that I requested. When I contacted customer service to resolve this, I spoke with a manager who argued that the bed I received was a cheaper version of what I had ordered, despite it being the same model in a different color. The manager's demeanor during our conversation was unprofessional; instead of addressing my concerns, he accused me of not listening properly, and he knew without a doubt that I have no man because I do not know how to listen, which I found quite frustrating. I was also led to believe that I would receive a discount on my final payment due to the errors in my order. However, when I called to make that payment, I was informed by a representative that there was no basis for a discount, contradicting what I had previously been told in-store. Overall, my experience with Carolina Rental was far from satisfactory. The lack of clear communication and professionalism from the staff is concerning. I would caution potential customers to think carefully before using their services, as customer service appears to be lacking significantly. The picture attached was the bed that was delivered that i immediately contacted the store to let them know the wrong color was delivered. I was told a new order was placed and I should have the new bed delivered within a week. The other set of pictures are when the manager was texting me arguing that the bed I ordered was of less quality and if I wanted the bed I went into the store to purchase it would cost me an additional $150. The bed is the same bed just a different color.

Great customer service with quality furniture and good prices.

These ppl at this location thinks it’s a game they stole from me and lied gave me a brown living room set that I didn’t order it smells like oil and it’s used and broken don’t buy anything from this store they are fraud and disgusting 🤢 I told them to draw up court papers and that’s bottom line

Walked into this location and the employee Monica Alvarez really unprofessional no good morning meme Muggin like she was mad at the world I really want to walk by and look at the merchandise cuz I was looking for some furniture for her energy just made me walk out right at the building

In August I bought a couch they came with a broken leg they came in a bad state I called them and told them that the couches were in a bad state they came and brought the repairs 3 days later a month ago I found that the couches also had more things wrong with them I called them again and asked if they could come and fix it after I made a complain it took them 2 weeks to come and see if they could fix them the person they sent didn’t check them well and gave excuses and didn’t repair or try to repair them at all I called the store again and told the guy who answered me his name is Carlos I told him about how the person they sent didn’t even try to fix anything and he responded me with a bad attitude he was rude and disrespectful he told me didn’t have time to listen to my complains and hung up on me !!

Horrible quality, overpriced, the guy the works there is super rude and unprofessional. Would not recommend sorry 👎

Horrible quality, overpriced and horrible customer service. Would not recommend. I havnt even had my table anf chairs and are already lose and unstable. Paid over $800 for it. Do yourself a favor and go to Ashley’s or anywhere else.

Horrible quality, overpriced, the guy the works there is super rude and unprofessional. Would not recommend sorry 👎

Horrible quality, overpriced and horrible customer service. Would not recommend. I havnt even had my table anf chairs and are already lose and unstable. Paid over $800 for it. Do yourself a favor and go to Ashley’s or anywhere else.

Started out with good customer service until after time my furniture delivery. Which was postponed 🤔 1 day late... Cream furniture arrived dirty, ripped and springs/coils were broken all withiŕrn 3 days now they are saying I did those damages... Not Today.... filing complaint with FTC GOV'T

I love this place and the people! Especially Dena he’s the best!! I bought all my furniture from them and they treated me right “Al-Jihad”

TERRIBLE customer service. I applied in person with all my personal information, never received a call. I call them to check and they said my allocation wasn’t found! Didn’t even bother apologizing. Very nonchalant. it’s very dangerous having people personal information missing!!

TERRIBLE customer service. I applied in person with all my personal information, never received a call. I call them to check and they said my allocation wasn’t found! Didn’t even bother apologizing. Very nonchalant. it’s very dangerous having people personal information missing!!

I would not give them a star at all. Not recommend this store go and buy at Kimbrell’s Funiture your see every time how much you pay and how much balance is left. These people are thieves. If you can buy somewhere else trust me you’ll regret it.

I ordered a PS4 on December 20, 2019 and was told I could only get it delivered on 12/24/19 after 4 due to other deliveries. Well it’s 12/24/19 and they knew I worked till 3. They waited till 1:45 to call and to tell me they’re closing at 3 today. The light skin girl asked where my job was and said she’d call back and never did. She even took my job address. I’ve called since 2:45/2:50 from the time I left work from rock hill all the way to Charlotte. I got to the store at 3:56 and they were already gone and chain was on door but nobody still didn’t call back knowing the gift was for my nephew. Customer service isn’t all that and they’d rather have a bad review than to make sure the customer is happy. When they already took my money.

The worst customer service I have ever seen the store should be shut down everybody fired terrible

By far the worst experience ever! Called me the day my furniture was suppose to be delivered and said the table came and not the chairs! I asked could they just bring what they had and bring the rest later, the two “furniture guys” that looked like criminals came and had nothing set up! They sat in my living room for more than two hours setting up tables that should have already been set up before being delivered! And then when they got here had the nerve to play their loud music on their phone and sat on my furniture! How disrespectful and rude! I’m new to the area so I’m learning here and there where to do business and this was definitely a learning experience. I will definitely stay off freedom drive for any services

I rent my bedroom furniture from this location and EVERY month I call to make my payments I have issues with the staff the customer service is VERY bad they are rude and disrespectful as hell I wouldn't recommend anyone rent from them for the expensive payments I make every month I should at least receive so good customer service

I rent my bedroom furniture from this location and EVERY month I call to make my payments I have issues with the staff the customer service is VERY bad they are rude and disrespectful as hell I wouldn't recommend anyone rent from them for the expensive payments I make every month I should at least receive so good customer service