Rent-A-Center

Went here to return Amazon package. The lady was very nice. She informed me the equipment wasn't working and to try again in a few days.

I was treated very rudely in this store when trying to make a Amazon return. The front door was unlocked. The printed sign on the door said the hours were 10:00 to 6:00 Monday through Saturday and Sunday closed. I have to walking in the store the first time the gentleman behind the desk said that they were closed until 12:00. It was 11:30 at this time. I told him the sign on the door said 10:00 to 6:00. He yelled back no it says 12. I asked could he please take my return and he said no The computers weren't on yet. So I left and went to my car. While waiting I say a woman walk into the store. So I looked again at the front door and see the hours being 10:00 to 6:00 I decide to go back in. The lady that I had seen walking in was actually an employee. Upon walking back in she yells at me ma'am the store doesn't open until 12:00. I repeat her that the door says the hours are 10:00 to 6:00. I tell her okay I will just wait until you open here in the store. She tells me no you can't You must leave. I tell her I'm not leaving it's hot outside 85 I will wait here in the store until you open. She yells at me again You must leave I tell her I'm not leaving and I go stand by the front door waiting for them to open. I patiently wait until 12:00. While waiting another Amazon person came in with return that they turned away. She makes me wait until 12:00 I go to the desk the whole transaction takes at the most 1 minute for her to scan my QR code, put the label on the box, and walk over and put it in another box. She informs me I will not get a receipt but that I will get an email eventually. Well being that she wasn't very customer service friendly I didn't want to leave without a receipt of my return. So she said I could take pictures of the return label which I did. After the transaction was complete I very calmly told her and the future it would probably be better for them to have the sign that they had posted on the window next to the door should be on the main door where people can see it. I don't know if she even heard what I said because she was yelling at me the whole time. I then said I bet the reason that you won't do this is so that if someone is coming in to rent something they would wait on them. But didn't want to be bothered with an Amazon return. Again I don't know if she heard a word I said because she was yelling at me the whole time. And I couldn't hear what she was saying either because I was talking at the same time. Her customer service skills stunk !!! If they have a difference in hours it should be on their main door where everyone can see it clearly. And the door should be locked proving that it is closed. I have made a complaint to Amazon about this location for returns and hopefully they will be deleted. After returning to my car I decided it'd be best to take a picture of the door with the hours clearly posted. And the woman that handled my return was placing the signage that was on the side window on the main window for everyone to see. While taking pictures she yelled at me again saying you can't take my picture without permission and I said oh yes I can. She then said she was going to call the police and I said go ahead. She also took pictures of me leaving in my car.

Denzels help was great !great customer services and rent a center should be happy they got an employee like him!

Denzels help was great !great customer services and rent a center should be happy they got an employee like him!

Please do not rent anything from Rent a center. It’s not worth it, everything is over priced and it’s a scam! Bill the manager was nice but at the same time my experience with them have been horrible. I had a 78” tv that got cracked on the corner and Denzel was rude to me tell me I still had to pay for the tv. I thought the insurance I pay them would cover it but it does not. I told them to pick up the couch, the PlayStation and the 58” tv that I had already paid for that la not due to be again until April 10. He said they could reimbursed me for what I already paid. I WILL NEVER RENT FROM THEM again or any rent a center. I can go to Walmart and Best Buy and get what I need for cheaper

Do not rent from them they will constantly call you for being a day late on payment e And if you ask them to do a simple task it will not be done trust me it happened to me they are scammers if you ask me

Do not rent from them they will constantly call you for being a day late on payment e And if you ask them to do a simple task it will not be done trust me it happened to me they are scammers if you ask me

I really wish I had read the reviews before coming here because my experience matches many of the complaints I now see. From day one, the staff has been unprofessional and disorganized, especially an employee named Denzel. I requested multiple times not to deal with him due to his attitude, yet issues continued. The ordering process was confusing, delivery broke my front screen door, and I was told someone would follow up about repairs that never happened. I also receive excessive phone calls about payments before it’s even due though I already get text and email reminders. Their only job seems to be cold calling. They are not knowledgeable or competent in any other areas . When I recently asked why my payment amount increased from one day to the next, Denzel could not explain it. He kept saying it get you to your next payment. I said Sir, anything I pay will get me to my next payment . Is that additional a late fee ? Ect? He kept saying “ it gets you to your next payment ”. I guess he’s only used to dialing out sayin “ payment is due ” and knows nothing about the accounts and gets severely frustrated when asked for clarification. I have to know what I’m paying for. I was given vague answers and then he hung up on when I requested to speak with the general manager. I recorded the end of the conversation. I guess he’s used to people allowing him to talk to them any kind of way or he’s used to calling people who cannot afford to pay or wheee RAC is ther only option he has this disrespectful aura but you’ve met your match! Because that’s not the case with me, you will not talk to me any kind of way! To make matters worse, several items arrived defective or incomplete (mirror lights not working, cracked TV back, no remote). I was told to come get the remote and still given the wrong remote and had to purchase a universal one myself. This company seriously needs better training, accountability, and customer service standards. If I could give zero stars, I would. I contacted corporate and I’m waiting on a call from the GM within 24-48 hours. I’ve also typed up a formal complaint I’m mailing off this morning. Based on these reviews this is a reoccurring issue but I have ample time to make sure it’s either shut down or the employees are reprimanded, fired or trained . To conclude my review RUN!! RUN!! RUN!! There are other options. The staff is the biggest issue with this store and nobody wants to deal with nasty people .

I really wish I had read the reviews before coming here because my experience matches many of the complaints I now see. From day one, the staff has been unprofessional and disorganized, especially an employee named Denzel. I requested multiple times not to deal with him due to his attitude, yet issues continued. The ordering process was confusing, delivery broke my front screen door, and I was told someone would follow up about repairs that never happened. I also receive excessive phone calls about payments before it’s even due though I already get text and email reminders. Their only job seems to be cold calling. They are not knowledgeable or competent in any other areas . When I recently asked why my payment amount increased from one day to the next, Denzel could not explain it. He kept saying it get you to your next payment. I said Sir, anything I pay will get me to my next payment . Is that additional a late fee ? Ect? He kept saying “ it gets you to your next payment ”. I guess he’s only used to dialing out sayin “ payment is due ” and knows nothing about the accounts and gets severely frustrated when asked for clarification. I have to know what I’m paying for. I was given vague answers and then he hung up on when I requested to speak with the general manager. I recorded the end of the conversation. I guess he’s used to people allowing him to talk to them any kind of way or he’s used to calling people who cannot afford to pay or wheee RAC is ther only option he has this disrespectful aura but you’ve met your match! Because that’s not the case with me, you will not talk to me any kind of way! To make matters worse, several items arrived defective or incomplete (mirror lights not working, cracked TV back, no remote). I was told to come get the remote and still given the wrong remote and had to purchase a universal one myself. This company seriously needs better training, accountability, and customer service standards. If I could give zero stars, I would. I contacted corporate and I’m waiting on a call from the GM within 24-48 hours. I’ve also typed up a formal complaint I’m mailing off this morning. Based on these reviews this is a reoccurring issue but I have ample time to make sure it’s either shut down or the employees are reprimanded, fired or trained . To conclude my review RUN!! RUN!! RUN!! There are other options. The staff is the biggest issue with this store and nobody wants to deal with nasty people .

I’ve been dealing with rent a center off and on for a while. They pissed me off today. I went online to reserve a PlayStation 5 for my son. It is always misleading because they tell you to use a promo code it’s free and no payment due. Then I call the store to find out when it will be delivered and I’m told that I would still have to put a down payment!? That is misleading and really just turned me off as a customer. They lie online and when you call it’s a different story. It’s better off to buy in cash rather than get ripped off by these people. I currently am rent a tv but I’m thinking to have them pick it up because I am disgusted.