Rent-A-Center

Alex’s was great with helping me get my pc also making sure it was the right one the other store didn’t tell me I was the pc I was getting was locked but Alex’s went above and beyond beyond to make sure I got what I needed

Just like everyone else my delivery wasn't on time. When they arrived it was just 1...ONE...person to deliver a couch. Good thing my husband was home and able to help but I don't think that was right at all. They didn't apologize for the inconvenience or even give a heads up.

We have worked with RAC for YEARS. I’ve never had an issue prior to this location but this store takes the cake for poor communication and just being unprofessional. They will absolutely never be on time or even close to being on time. If they tell you a time expect them to show up hours after that. I understand being late but hello call and explain to your customers. They never do and when you call to give an update to figure out what’s going on they will give you attitude about it.

Worst place to get items from. Poor customer service. Furniture never got delivered on scheduled date. 3 attempted dates. You will literally feel like you’re running behind them because of their lack of communication. A call from them to let me know my things wasn’t going to be delivered on a schedule day or time would have smooth things overs. One excuse after the next. The area manager is no better because he doesn’t return calls from his employees. I ask to be switched to another store but I would have to return the couch set I waited to get delivered for over 3 weeks. Not to mention I’m still waiting on the bedroom set. I’m so pissed. Never again tho…NEVER AGAIN. Edit: 3 days later I call again after waiting on them to call me with any updates… none. I made another arrangement for bedroom set delivery. Confirmed delivery date and sales female hang up on me. SMH this location needs more training.

The whole interaction was not rooted in customer service. I should have followed my instincts and went with another location. The store manager was giggling & all over the place while doing my initial inquiry. Then after doing the paperwork we set the delivery date and time frame. 10 mins into the last 2 hrs of that delivery window I had to call in and ask them if the items were still being delivered. The guy working said he was in charge of sales and that Ashley should have given me a call. He stated that she left early for the day due to an emergency With her child. As a mother, I understand things like that happen, but I also stated that someone should have given me a call. He set the delivery for the following day. The next day I followed up to confirm the delivery for later that day I spoke with someone who said he was off the day before and that’s why deliveries did not Take place. So there’s two different stories already within 24 hrs. So now we are within the last 15 minutes of the second delivery appt ..I called the store multiple times with no response I then used my mother’s phone to call the store and Ashley answered right away. She said she did not answer any of my calls because she was bringing a delivery in…I asked her what was the resolution to the delivery and she was acting like they were not able to do it so I reached out to the goose Creek store and spoke to Miss Shavon. She reached out to Ashley to see what the issue was And if she could not make the delivery that I would be transferring Locations. At this point Ashley called me back to say that she got a call that I wanted to cancel with them and as a resolution she will have someone from another store Deliver the items. Around almost 8pm my items were delivered. Which was 3 hrs outside of the appt. My first payment was due this past Saturday 10/19 I initially had it set for auto payment. I Figured that I can just make the payment from another debit card once I got off of work. between 4-6 PM Ashley called me multiple times. Once I was able to give her a call back without even saying hello or how are you she said to me “they’ve been to your house twice already” Why is anyone showing up to my HOME when the payment is not past due !! She continued on “ I told you How important it is to make the first payment” I then told her the payment will Be made by the end of the day once I got home & that as long I make it on specified date I’m good . She said I told you call me if you didn’t want it on auto pay. I told her I was unable to call but as long as I make a payment on the date I’m OK. She sent me an email of termination of agreement because I did not answer the phone. And said that’s protocol and standard procedure. I was Called from a different number .(Again my payment was not even past due) She said she would notate my acct that I’m paying. Very disgusting behavior from a store manager. Unprofessional and harassing me on the same day my payment is due is sickening ! She wasn’t even this persistent to make sure after I paid for my 2weeks that my items were delivered on time, lack of courtesy, communication & definitely no customer service . I will make my payments or if this continues they can take this stuff & I will go to the location who did more footwork for me then Ashley did . Very dissatisfied.