Aaron's

Omg I paid my monthly payments early and they still took out payments the next day and have my account all messed up..I was supposed to get three refunds, I received two..it shows four and now it says my payment is late..corporate is like we are working on it , it is working on it , than they want me to contact the store and General manager Greg hangs up on me says I'm not listening when I'm the customer and I was correct it was three not two or four...I have a TV and tv stand with fireplace on lease..this has just been stressful and I'm tired of dealing with it..I love the items but this is unacceptable..I've used rent a center before and paid off a king size bed, maybe I should have used them again..I'm on SSI disability, and I feel like they think I'm some dumb idiot blonde and that I don't know what I'm talking about about or I'll let it go ...I was married to an Army Major and bank executive for over 20 years..I'm not stupid...

If I could give 0 I would. Why let people place the orders online and give them a hassle when they come in requesting several personal documents and then turn me down after you already charged me and proceeds to say "i have nothing to do with what you did online". Um hello you work for the company! Then the guy walks away while I was still talking. VERY UNPROFESSIONAL, don't waste your time here.

Let me start by saying never did I ever think that I would ever have to leave a bad review for an Aaron’s. I have been an Aaron’s customer for well over 15 years, I have leased from them, purchased from them, and have always had great customer service and experiences with them, until now. Recently moved to NC in the Raleigh area, and immediately noticed the poor customer service in the area in general. I am a reviewer of both good and bad, and it saddens me that I have to leave this review about an Aaron’s but here it is……. I placed an online order a little less than a week ago, and generally I would get a follow up email or phone call from the local store to confirm the details of the order and delivery, however this time, I did not receive either. I made an effort on multiple occasions to contact the local store to follow up myself, on the first call, a young lady told me that I would have to call back (red-flag #1), on the second call, I was told that the store manager would have to handle the order and he was not available but would call me back, I left my name and contact number, never received a call back (red-flag#2), so again a few days later I decided another call attempt and was literally placed on hold for so long that I finally just decided to just hang up. I then decided to just wait until the day of delivery (which was supposed to be today) to see if maybe the store was just going to do a blind delivery without even confirming details, (never happened), so I again decided to give the store 1 more phone call to see what in the world was going on with the order. I asked to speak with the store manager and was again told that he is unavailable and would not be back in until Monday. At this point, I had enough of the shenanigans and was speaking with someone who identified themselves as the Sales Manager who located the order in the system and told me that their truck was held up in Charlotte due to the weather. I responded back by saying that the weather was bad yesterday, which had nothing to do with today and my multiple attempts to get questions answered earlier in the week with no resolve. So basically all I was getting was excuses for the unprofessional behaviors that occurred all week long and the fact that at no time has the store every attempted to make any contact with me was the bigger issue. I contacted the customer support line to file a complaint and request that the order be cancelled at this point. The agent sent a message to the store to request cancellation of the order in their system. And Ironically while I am typing this review, for the very first time since ordering online, I received a text message reminding me about auto pay. (The Audacity!!), I guess they realized that I have removed my card from their database since I have requested the order to be cancelled. There is absolutely no way I would allow my card to be charged for merchandise that I do not have in my possession, so there is no need to have my card information on file as I know for a fact, that I will not be patronizing this location again. THE worst experience with Aaron’s in the 20 years that I have been doing business with Aaron’s in various states.

Went in yesterday and Tommy assisted me. My experience was stress free, fast, and simple. I received my washer and dryer the very next day with no hassle. The promotion was a fantastic deal. The installation was fast and easy. The workers were polite and professional. I’ll be back for more Aaron’s. Better than Rent-A-Center!

Leavy, Tommy, Everett are some of the most professional, polite and helpful store associates I have had the pleasure to work with. Clinton and Curtis were 2 of the most professional, polite and helpful movers and installers. I would recommend this location to anyone