Rent-A-Center

I am writing to file a formal complaint regarding my recent experience with the manager at the Rent-A-Center store located at 1212 Grand Avenue. For approximately one month, I have been attempting to contact the store regarding Rent-A-Center merchandise left behind by my former roommate. My only intention has been to cooperate with Rent-A-Center and arrange for the items to be picked up. When I was finally able to reach someone, the person spoke to claimed to be the store manager. I introduced myself and calmly explained the situation. Rather than listening to my explanation, the manager became hostile, raised her voice, accused me of “holding the items hostage,” and threatened that Rent-A-Center would take me to court. I found this interaction to be entirely unprofessional and very upsetting, especially given that I have spent the past month trying to return property that does not belong to me. The manager also stated that she had contacted my property manager of where I am staying.While I was in the leasing office, my property manager asked for my permission to provide Rent-A-Center with my phone number so the store could contact me directly to schedule a pickup. I immediately gave my permission. Despite having my contact information, I never received a phone call to arrange a pickup. Instead, I continued trying to contact the store for weeks before finally reaching someone, only to be treated with hostility. I have made every reasonable effort to cooperate with Rent-A-Center and ensure that the merchandise can be retrieved. My only objective has been to have the items picked up. At no point have I refused to return the merchandise or attempted to prevent Rent-A-Center from recovering its property. Because this interaction involved the store manager, I respectfully request that this complaint be reviewed by someone above the store level, such as the district or regional manager. Thank you for your time and attention. I look forward to your response.

Employee's were professional, friendly and fast!!! I can't thank you guys enough. Thanks

“I just wanted to express my utmost appreciation for the incredible customer service I received at Rent-A-Center on Grand Ave. The team of sales associates there went above and beyond to help me, and their dedication truly exceeded my expectations. I highly recommend this specific location. Thank you to the amazing employees for making the entire process easy and enjoyable!"

“I just wanted to express my utmost appreciation for the incredible customer service I received at Rent-A-Center on Grand Ave. The team of sales associates there went above and beyond to help me, and their dedication truly exceeded my expectations. I highly recommend this specific location. Thank you to the amazing employees for making the entire process easy and enjoyable!"

Dalliance was very helpful in getting me going with the product I needed for academic endeavors. He was exceptionally professional and efficient in his customer service.

Dalliance was very helpful in getting me going with the product I needed for academic endeavors. He was exceptionally professional and efficient in his customer service.

I'm not sure where to start with the mess that has been my experience at Rent A Center. I went in to purchase a sofa love seat combo and was entirely misled regarding the pricing and specifics of the contract. Beware that when the salesperson says the RAC Benefits Plus is required it is not. They may also tell you that the quoted price includes the Benefits Plus coverage and it also does not it is in addition to the monthly payment. The salesperson that was helping me also explained the contract details sometimes contradictory to what is actually written in the contract. I called the next day requesting to cancel the optional coverage and the gentleman I spoke with told me that covers any damages to the product which is what the damage liability coverage they put into the price of the rental is for. The person I spoke to told me the Benefits Plus had been removed from my account. Upon writing this review 7 days later it is still showing as part of my next upcoming payment. I also recommend not expecting the delivery to be made at the scheduled time mine finally showed up 2 hours later. While delivering they tore 2 dime size holes in the sofa. They then tried to leave as fast as possible when I told them they damaged the sofa they told me they would tell the manager about it and they would call Monday. I did speak with the manager and he in informed me that they would replace the damaged furniture That was 6 months ago I finally gave up waiting for them to "make it right" bought out the furniture and went elsewhere. I can't express the total disgust I have for this location and their total incompetence when it comes to customer service. The manager gave great lip service but never backed up his promises with results. Please go elsewhere and have a better experience than I did.

I'm not sure where to start with the mess that has been my experience at Rent A Center. I went in to purchase a sofa love seat combo and was entirely misled regarding the pricing and specifics of the contract. Beware that when the salesperson says the RAC Benefits Plus is required it is not. They may also tell you that the quoted price includes the Benefits Plus coverage and it also does not it is in addition to the monthly payment. The salesperson that was helping me also explained the contract details sometimes contradictory to what is actually written in the contract. I called the next day requesting to cancel the optional coverage and the gentleman I spoke with told me that covers any damages to the product which is what the damage liability coverage they put into the price of the rental is for. The person I spoke to told me the Benefits Plus had been removed from my account. Upon writing this review 7 days later it is still showing as part of my next upcoming payment. I also recommend not expecting the delivery to be made at the scheduled time mine finally showed up 2 hours later. While delivering they tore 2 dime size holes in the sofa. They then tried to leave as fast as possible when I told them they damaged the sofa they told me they would tell the manager about it and they would call Monday. I did speak with the manager and he in informed me that they would replace the damaged furniture That was 6 months ago I finally gave up waiting for them to "make it right" bought out the furniture and went elsewhere. I can't express the total disgust I have for this location and their total incompetence when it comes to customer service. The manager gave great lip service but never backed up his promises with results. Please go elsewhere and have a better experience than I did.

This place is my favorite place on earth. People may say its not the best route to go but these guys especially MIKE ! He's tha man! With that being said the man with the best crew! They have went above and beyond to be more than accommodating to me and my many questions. Thank you so much much for all you do for my family. MERRY CHRISTMAS AND HOPEFULLY A happy New Year!

This place is my favorite place on earth. People may say its not the best route to go but these guys especially MIKE ! He's tha man! With that being said the man with the best crew! They have went above and beyond to be more than accommodating to me and my many questions. Thank you so much much for all you do for my family. MERRY CHRISTMAS AND HOPEFULLY A happy New Year!