Rent-A-Center

I was on my way to pick up a computer. An accident happened on the highway and I was late and wouldn’t be able to make it before closing so I called the store. Brandon offered to stay late until I got there. This was huge and great customer service. He didn’t have to do that.

I have been to this Rent a Center many times as a customer and to do Amazon returns. They are so short staffed right now or at least I assume they are because I have only seen the same people in there for months. When I go in there now to do Amazon returns Cleo and Brandon are great they make me laugh and we have a good time talking but Mary on the other hand is so rude and disrespectful to not only the people who come in to do Amazon returns but to her employees as she is the Manager. When I was in there this past Monday she was getting an aditude with an older lady doing a return because she didn't have her shirt in a bag or package and told her it needed to be in one and then when the lady asked for a receipt Mary told the lady with a rude ton we are not set up for that there is a sign on the door that says that instead of doing what Brandon does and let's them know before he is even finished with the return that Amazon will send an email in within 30 minutes with the receipt and then she proceeds to yelling at Brandon right in front of me and another customer that he was to be in at 9 am on Mondays now as she made his schedule and when he went to verify like any good employee would do he asked her politely why the system hasn't changed it and she yelled at him more saying it isn't in the computer that it is written down on a piece of paper. Why you guys have someone like her in charge of one of your stores is bad business. If she cant respect customers or her employees they why is she in charge. She obviously doesn't want to be there and all the complaints I have read about a lady being rude about Amazon returns I am certain that's Mary because the only one that I see being rude is her.

Tried to do an Amazon return and it did not go well. Manager on call was very rude. Told me that Amazon had incorrectly marked this location as a return center where you did not have to bring your own boxes or labels. Told me I could purchase bags from the store but could only pay cash for them. Seems like she was selling them on her own dime. Once I started the return process, she then told me I would have to seal all the bags myself and they would not supply me with tape even though another worker offered tape to me. All of this is inconsistent with the return description on Amazon’s website.

Trying to return an Amazon purchase here since they say that they are a location that handles that. Staff was rude both times on 5/29 and 6/1 when I tried to return an item. The first said it would be AT LEAST 30-40 minutes, and the second time the other woman just said she wouldn't help me. I watched her for the first few minutes I stood there try to pressure somebody to get a washer and dryer, even though they said they didn't want anything today and we're just looking, then she told me the good news when she realized why I was there. I understand when someone works for commission, but if they are too busy to handle Amazon returns they shouldn't offer them. Every other place I have done a return they quickly scan the item and give me a receipt and I walk out 5 seconds later. Even if I have to wait, it's fine. It was the level of rudeness how I was told either wait close to an hour, or the second time "I'm not doing Amazon returns today". I felt like I should leave a review for anyone thinking about this place, in case they treat their rent to own clients the same.

Went to this location today to return an Amazon order and was very disappointed with the lack of any customer service. The lady working there was in an office and didn’t have the decency to come out of her office to communicate with me, instead spoke softly from the office and had to ask her to speak up to even hear what she was saying all the way in her office. When I informed her I was there for a return she advised she wasn’t taking anymore Amazon returns today. I asked the reasoning and she said bc she’s the only one in and needs to do her work. Good thing I wasn’t there to rent furniture because she was too busy to greet any customers. Mind you the place was completely empty.

First I would recommend the location in st.charels. Mary the manager is extremely kind and caring and has such a great team working. Kevin one of the team members is also extremely kind and caring. It's nice to have got my first washer and dryer with people like them.

Everyone but the manager James is easy to work with. When I asked James for his supervisors name and contact info he refused to give it to me. We have used this rent a center for years even before "James" was even an employee there! So tell me why since he has been manager we get a call Every Saturday early in the morning. I work nights. Or payments are due on Saturday by midnight. That's what we were told when we made our purchase. So why call about it if we are not and have never been late? I understand calling on Sunday when it's late but why call toady? Why didn't you notify us that you would call EVERY SATURDAY when we made our purchase? James is very immature, unprofessional, in no way is this man " manager" material. We have NEVER had a problem with anyone at this store in 10-15 years. All the sudden in comes James and everything is messed up and being ran in the most horrible way. Update: our Account is in my wife name Gabrielle Tat. Thank you all and we look forward to the call. Update: Over a month later and haven't received a call or anything from any District Manager. Still getting calls? Your company has went down hill and if nothing happens we will be going somewhere else.