Aaron's

I rented a couch and loveseat for Thanksgiving 2025 and paid for expedited delivery. I called a few days before it was supposed to arrive, to confirm delivery and was told by David that it wouldn’t be delivered on time due to staffing issues. I was livid because I paid for expedited shipping and ended up paying someone else over $200 to deliver it—something Aaron’s should have done. When I called customer service to request compensation, my complaint was completely ignored. The staff at the store—David, Anthony, and the front desk lady were pleasant and helpful, and they worked with me when I needed to return the furniture early due to financial hardship. The major issue is communication. Every time I called to arrange a pickup or return, it was an issue or the front desk lady never had any record of it, causing repeated reschedules and extra charges. While the in-store staff are great, this Aaron’s customer service for delivery, pickup and communication are horrible. I probably will never rent from this location again.

I rented a couch and loveseat for Thanksgiving 2025 and paid for expedited delivery. I called a few days before it was supposed to arrive, to confirm delivery and was told by David that it wouldn’t be delivered on time due to staffing issues. I was livid because I paid for expedited shipping and ended up paying someone else over $200 to deliver it—something Aaron’s should have done. When I called customer service to request compensation, my complaint was completely ignored. The staff at the store—David, Anthony, and the front desk lady were pleasant and helpful, and they worked with me when I needed to return the furniture early due to financial hardship. The major issue is communication. Every time I called to arrange a pickup or return, it was an issue or the front desk lady never had any record of it, causing repeated reschedules and extra charges. While the in-store staff are great, this Aaron’s customer service for delivery, pickup and communication are horrible. I probably will never rent from this location again.

I would have gave a 5 but I have lost trust in them. Your WORD means everything. You don’t lie and tell a customer that you will and have ordered new chairs for my dining table because one was visible messed up. I wasn’t gonna go get the table because of the chair. I was told I would get you a new one. You told me what you wanted to at that time to make that sale. It’s wrong I pay my payments on time not one missed or late. I also referred a friend to you guys. My fiance went in to ask about the chairs 2 weeks later for him to be told the chairs would come Tuesday. It’s been another 2 weeks. No call no nothing. It’s wrong

I would have gave a 5 but I have lost trust in them. Your WORD means everything. You don’t lie and tell a customer that you will and have ordered new chairs for my dining table because one was visible messed up. I wasn’t gonna go get the table because of the chair. I was told I would get you a new one. You told me what you wanted to at that time to make that sale. It’s wrong I pay my payments on time not one missed or late. I also referred a friend to you guys. My fiance went in to ask about the chairs 2 weeks later for him to be told the chairs would come Tuesday. It’s been another 2 weeks. No call no nothing. It’s wrong

My husband and I ordered furniture on the 3rd of march was told it would be delivered the 12th… no call or anything he called and they don’t even have a delivery date…. So of course after waiting a week for nothing and taking off from work because of the hours they operate we have to cancel it because had someone called the days off could’ve been switched but the lack of communication is unfortunate on their part

My husband and I ordered furniture on the 3rd of march was told it would be delivered the 12th… no call or anything he called and they don’t even have a delivery date…. So of course after waiting a week for nothing and taking off from work because of the hours they operate we have to cancel it because had someone called the days off could’ve been switched but the lack of communication is unfortunate on their part

Just so unorganized.. no kind of phone etiquette. I was told I would get my furniture on a particular day.. now it's going to be 3 days later. I shouldn't have to keep calling the store trying to get updates as to what's going on with the furniture.. I think staff should have called me at least once to let me know what's going on with the furniture

Just so unorganized.. no kind of phone etiquette. I was told I would get my furniture on a particular day.. now it's going to be 3 days later. I shouldn't have to keep calling the store trying to get updates as to what's going on with the furniture.. I think staff should have called me at least once to let me know what's going on with the furniture

I would have gave it more stars if the female there wasnt so cocky. Mr davis an aNTHONY are amazing but the girl use to be nice at first. Its to the point im ready to take my business else wear because of her attitude. Not to mention when i first got my firniture put together my mother fell out the chair because they want to half ass the pieces an take 3 weeks tp fix it

I would have gave it more stars if the female there wasnt so cocky. Mr davis an aNTHONY are amazing but the girl use to be nice at first. Its to the point im ready to take my business else wear because of her attitude. Not to mention when i first got my firniture put together my mother fell out the chair because they want to half ass the pieces an take 3 weeks tp fix it