Aaron's

Emily was GREAT. I loved coming here. We just moved here from another state and she was so very helpful!

I have been a customer for some time and I love all the things I have gotten there.

I just had my TV stand/fireplace delivered and the to gentleman was freaking amazing and so professional and nice will recommend this place of business to everyone

Service was amazing all the way around the board. From the moment we walked in. Josh Miller was our sales manager, he did great explaining and helping break down bit by bit, thank you. Then we met with his manager to discuss delivery process. Very thorough, very nice and helpful. He knew our situation and got imus on the delivery next day. Delivery was the cherry on top of great customer service. We ran into a small problem with size issue of my new fridge and door and Tiny & Boots went above and beyond,, to make sure our new fridge was in. Thank you, all of you for making this experience friendly and comfortable. Merry Christmas 🎄 The Stewarts

My husband and I recently went into the Richmond, KY store to select furniture for our living room. The sales lady showed us a pre-leased sectional. It looked nice. She insisted that it had been steam cleaned thoroughly. They wrote up the contract and we paid a down payment. The piece was delivered Monday June 2nd, 2025. When the delivery guys brought it in they were very friendly. 1st, they informed us they didn't send the legs for one half of it so it couldn't be hooked up. 2nd, they informed us they had sent the wrong cushions for it. They called the store and were returning to get the correct cushions and legs. While they were gone we tipped over the couch to terror. There were so many cockroaches. Some dead, many alive. One crawled out of the couch onto my wall and I flipped out. We got a flashlight and looked around the bottom edges. There were black spots where they had left excretion. The babies scurried under the edge of the wood when the light hit them. The entire bottom of the couch had the liner torn off. It was awful. I could have found nicer curb alert furniture. When the delivery drivers returned and we showed them they were dumbfounded. They took it out our apartment immediately. We went to the store to see what they were going to do. We were informed it was thrown in the dumpster. Why would they ever bring that in our new apartment? Not that it mattered if it were new or not. The salesman had to call the manager to approve the return. I heard him ask him on the phone if he was sure the roaches were on the couch not in the house? Seriously. The salesman said yes and they threw it out. I was shocked we were offered no kind of deal on another couch. In fact they acted like it was no big deal. I have been using Aaron's for about 20 years and I have never seen anything like this. I told the salesman if roaches were that bad they are probably on other furniture in the store. You know they got on the other furniture in the truck with it. I also sent a message with pics to corporate and they did ZERO! Not even a call back

They’re a mess over here. Seems like it is most rent to own places. I asked for my payment to be monthly. When I set up the account I worked with a lady named Alicia (not sure of the spelling). She was super nice and she let me know that if my payday fell on a date after my due date to call and they would remove the fees since I was paying monthly. The last time I called I was told they couldn’t do that and that she should have never done this. Cool fine I’ll pay the late fees. I’m not pressed over $18.00. I am not joking when I say I’ve explained this to their team at least a dozen times and I still get blown up daily. I have always made the payment. I’m in a financial position that I could just give the items back and buy brand new for cheaper than paying this out. I wish they would leave me alone before I go this route.

I would have gave 5 stars because they are willing to work with you on the payments. Bobby and Alicia both were very nice about my mothers situation and gave leeway to come up with the first and final payments for furniture I rented out for her.. However that all changed when her health declined and she needed to be placed in a home, I had no option but to return the furniture and the people at Aaron’s made it a nightmare! When I initially asked them to come get it all, Alicia told me she will call me back in the same day with a time of when they can come out but she never called me back. I had to call back and they actually did give me a time frame on when they will be coming the next day.. I was good with that.. When the next day rolls around and it gets later in the afternoon, I called and ask if they are still coming, the person who answered had no idea and asked me to call back in an hour, when I did Bobby was pretty rude and said they couldn’t make it out because they were “short staffed” and asked for my mothers property managers info after I expressed concerned of the furniture being locked inside because she had to be out of her apartment (which is a 2 minute drive from Aaron’s location) that day.. They left me with no choice but to load everything up and take it to them.. I was VERY disappointed to see multiple trucks parked out front of the store ready to deliver furniture and a full staff of boys who unloaded mine... If the furniture were to be locked inside the apartment, I think they knew damn well it would’ve been my obligation and responsibility to keep paying on it instead of theirs to talk to our property management about getting to it. It’s really plain to see they are an amazing sales staff of people when you are renting out the furniture but when it comes to returning it, they make you feel like they are trying to con you into keeping it or at the very least keep paying on it. I understand this is business but when people are going through real life situations that can’t be helped, the very last thing we need is an attempt to scam us into paying for furniture that is no longer needed.