Rent One

The manager of the store is super nice, and takes care of their customers. I ordered a stove online, they didnt have that particular model in store. They had to drive 2 hours there, and 2 hours back just to get the model range I wanted, from another store. On the day they were originally supposed to deliver, they had an emergent situation with staffing, and she didn't have any staff to deliver. She called me, and explained the situation. She was super nice, and apologized profusely I understood the staffing situation, as its beyond her control when emergencies happen. She sat up an appointment 2 days later and guaranteed the delivery would happen. And the delivery happened as she promised. I periodically called for updates, and the manager was super nice and had the information I needed. The people at this store are great!

The manager of the store is super nice, and takes care of their customers. I ordered a stove online, they didnt have that particular model in store. They had to drive 2 hours there, and 2 hours back just to get the model range I wanted, from another store. On the day they were originally supposed to deliver, they had an emergent situation with staffing, and she didn't have any staff to deliver. She called me, and explained the situation. She was super nice, and apologized profusely I understood the staffing situation, as its beyond her control when emergencies happen. She sat up an appointment 2 days later and guaranteed the delivery would happen. And the delivery happened as she promised. I periodically called for updates, and the manager was super nice and had the information I needed. The people at this store are great!

I have been renting a 75" TV and it started messing up 3 months ago. I called and spoke to someone she said that she didn't feel like writing it off since I had 3 months I called again a week late and she wouldn't answer. I finally was able to talk to the main boss of the store and the district manager agree that I could do th switch. I even chatted with (Tisha) and she told me that she would have one delivered before I even talked to the manager she told me it would be out Saturday she never put me down! Thank God the store manager and the district manager amazing! Most of all the DRIVERS loves his customers.!!! Thank you STEVEN for all that you did to deliver my TV!

I have been renting a 75" TV and it started messing up 3 months ago. I called and spoke to someone she said that she didn't feel like writing it off since I had 3 months I called again a week late and she wouldn't answer. I finally was able to talk to the main boss of the store and the district manager agree that I could do th switch. I even chatted with (Tisha) and she told me that she would have one delivered before I even talked to the manager she told me it would be out Saturday she never put me down! Thank God the store manager and the district manager amazing! Most of all the DRIVERS loves his customers.!!! Thank you STEVEN for all that you did to deliver my TV!

Trisha was extremely helpful in directing me to the right item and best price for my personal situation. Thanks to a great store and employees who are well trained and knowledgeable about products and services.

Really nice people. Very helpful. Went the extra mile to get my refrigerator delivered cause I needed it so bad. I recommend them. Good job.

Really nice people. Very helpful. Went the extra mile to get my refrigerator delivered cause I needed it so bad. I recommend them. Good job.

Very friendly and helpful and I like the products I have got from them.

(Murray store )Bruh the lady come off so rude to be a supervisor I literally had to record our last call . Literally two days late because they use the wrong card to process the payment and she called to leave me a voicemail with disrespectful suggestions on it for no reason and when I call and say something about it, she started making up. False claims about me. Literally only been late one time because of the bank Didn’t put my money in the right account. I communicated made the payment as soon as the bank fix the issue. I have no problem making my payment, but she comes off so rude and condescending. It makes no sense. Then she always mention her husband in her vacation to Mexico and stuff that has nothing to do with me paying my rent to our stuff. Tomorrow will pay off my couches and I’m just not gonna deal with this type of stuff anymore. I’m literally was talking to explain it. She tried to talk over me and then when she can’t talk over you, she wanna hang up in your face none professional not professional and I’m pretty sure I’m not the only person that experienced this. It seemed like a normal behavior that she used to doing Her. Her workers are probably more afraid of her. She sold me a demo that was on display for a full price as if it was new. I didn’t say nothing about that but when I got to my house, it didn’t even have a software on it and then she tell me it’s a privilege for them to come out and fix it. Like I made all my payments on time since October the one time when I switch my banks up in a situation happen, I had to go through hell because I’m late two days. Stuff happen in people life that they might be late sometimes and she gonna see if you ain’t never late. You never gotta worry about me calling and all kinds of stuff. I am a veteran with PTSD literally even told her this and every time she calls and triggers me which makes no sense. Customer Service is easy. She talk about taking me to court because I’m two days late. Rent A Center ain’t never been this bad. Before you go invest your money, know what you’re getting yourself into she get mad because I returned something that I no longer can use. She get mad cause I returned something that wasn’t working. It’s called Rent A Center for a reason if you able to pay for it you keep it if you ain’t keep it you can bring it back. That’s why it called Rent to own. I make enough a month. My payment is only 115 every two weeks. I’ll never had a problem paying my payment. This one payment I’m late and didn’t even know I was late because I didn’t receive a call that she said it was Given but my phone could’ve been dead or anything. I didn’t receive a call. They didn’t leave a voicemail if I would’ve received it I would’ve told him they was using the wrong card. They have the new card on file that literally has the money on it, but they was using the wrong car for the Payment so I guess that’s my fault as well

So friendly and nice I give them a 100 out of 100 the delivery guy was very nice and polite. When he brought us the washer and dryer he had to go back and get ones that work cause the ones he had the washer did so he went back to the store and made it right and the lady I spoke with over the phone also made it right, I am very well pleased with Rent one