Aaron's

When we moved into our house we ordered a washer and dryer, it showed up and the first couple payments came out of the account seamlessly. Around October the payments stopped coming out of the account so we called Aaron’s to pay them and we were told they didn’t know what we were talking about because the account is up to date. Since then, they still have yet to take any money out of the account and emailed me this morning (June 12, 2026) that if I paid them $200 by MAY 29, 2026 the account would be deemed satisfied and we would own it. I will not be paying anything, because you guys had every opportunity to get your money and did not. And also, the dryer is broken and we haven’t been able to call them to fix it because they haven’t been taking money out. I’m editing to add I spoke with Ashley at corporate today and she was very helpful and kind. Store employees need to do better.

I will never go to the one on Pendletonpike again. The black girl with the braids was rude. She was answering the phones getting smart with the people and slammed the phone down and said everyone gets on her nerves. I wanted to get the online deal she said I couldn't get it, and used profanity when She said it. I just said I would go else where. I went online to make my purchase for the same couch she charged me 100 dollars more.I have been renting from them since my kids were little they are in thier 20s, its always a pleasant experience going there because you can actually own a nice piece of furniture, it cost more but im able to own it without going through my credit and I can have it now! Karla last year at the east location made it so much fun and made sure we got the right recliner! It seems she may not like her job but she needs not take it out on customers.

I will never go to the one on Pendletonpike again. The black girl with the braids was rude. She was answering the phones getting smart with the people and slammed the phone down and said everyone gets on her nerves. I wanted to get the online deal she said I couldn't get it, and used profanity when She said it. I just said I would go else where. I went online to make my purchase for the same couch she charged me 100 dollars more.I have been renting from them since my kids were little they are in thier 20s, its always a pleasant experience going there because you can actually own a nice piece of furniture, it cost more but im able to own it without going through my credit and I can have it now! Karla last year at the east location made it so much fun and made sure we got the right recliner! It seems she may not like her job but she needs not take it out on customers.

Everyone I encountered at this location was so empathetic helpful and understanding with what I was going through and dealing with them yesterday was the easiest process I’ve encountered durning my abrupt move to Lawrence I just really wanted to thank you all.Its so easy to forget that this is a business at the end of a day people sometimes expect to get something for nothing and that’s just not how life works so many complaints about over pricing and fee but it’s simple explained before you even walk in the store if the price and fees are too much buy the items out right but honestly I just want to thank all three employees who I had the pleasure of doing business with

Everyone I encountered at this location was so empathetic helpful and understanding with what I was going through and dealing with them yesterday was the easiest process I’ve encountered durning my abrupt move to Lawrence I just really wanted to thank you all.Its so easy to forget that this is a business at the end of a day people sometimes expect to get something for nothing and that’s just not how life works so many complaints about over pricing and fee but it’s simple explained before you even walk in the store if the price and fees are too much buy the items out right but honestly I just want to thank all three employees who I had the pleasure of doing business with

Very unprofessional I paid for a washer and dryer that never showed up to my house I called and they told me they knocked which they didn’t and said that I would have to come into their store so I drove 30 mins to the place on Pendleton Pike and the manager was very rude and disrespectful and when I gave her all the information that she needed she assured me it would still be delivered yesterday and so I called into work to wait outside for 5 hours for them to never show up and I called and she told me they was just “running behind” and they would get to me I waited til 9pm outside and they never came then I called today and the woman was rude and disrespectful again and said I wasn’t getting the washer and dryer and that ain’t her issue and hung up on me while still actively trying to charge me for a washer and dryer that I don’t have. I want her fired and this issue resolved they shouldn’t allow people to lie to their customers and stay in business

Very unprofessional I paid for a washer and dryer that never showed up to my house I called and they told me they knocked which they didn’t and said that I would have to come into their store so I drove 30 mins to the place on Pendleton Pike and the manager was very rude and disrespectful and when I gave her all the information that she needed she assured me it would still be delivered yesterday and so I called into work to wait outside for 5 hours for them to never show up and I called and she told me they was just “running behind” and they would get to me I waited til 9pm outside and they never came then I called today and the woman was rude and disrespectful again and said I wasn’t getting the washer and dryer and that ain’t her issue and hung up on me while still actively trying to charge me for a washer and dryer that I don’t have. I want her fired and this issue resolved they shouldn’t allow people to lie to their customers and stay in business

They were there when I needed them and lost their minds when I was late twice. After having a wild human show up in the cottages...I stopped paying and moved to GA, account fell off 4 years later at age 26...didn't affect life or credit. This is from long ago but the wild human still creates disdain in my mind for this company and location. He was a big guy caramel skin and bald...large eyes and aggressive when looking for a late payment, as though he was Calvin Aaron's or Brandon Aaron's! I was late in the wrong so file the paperwork but showing up irate was super odd ! Glad I have matured and don't use these places and manage money better ! Prayers for all who use their services and treatment thereafter ! 💜

They were there when I needed them and lost their minds when I was late twice. After having a wild human show up in the cottages...I stopped paying and moved to GA, account fell off 4 years later at age 26...didn't affect life or credit. This is from long ago but the wild human still creates disdain in my mind for this company and location. He was a big guy caramel skin and bald...large eyes and aggressive when looking for a late payment, as though he was Calvin Aaron's or Brandon Aaron's! I was late in the wrong so file the paperwork but showing up irate was super odd ! Glad I have matured and don't use these places and manage money better ! Prayers for all who use their services and treatment thereafter ! 💜

Worst mistake of my life. Was told their club covered "everything." I'm disabled and I fell and accidentally broke tv. Well it doesn't cover anything at all. Then while I was in hospital they took payment off a card I used once and they asked if they could save the card I said no. They said they would refund it. But no they not only did not but used the card again after I told them to come get their stuff. 2 unauthorized withdrawals and can't get manager to contact me so I'm filing criminal charges now. Scam is their game