Aaron's

I am extremely disappointed with how Aaron’s has handled our account from the very beginning. Before our furniture was ever delivered, we specifically asked your employees IN PERSON if we needed to purchase a platform. We were told multiple times that we did not. Then, on the day of delivery, the delivery team arrived, handled the delivery carelessly, and suddenly told us we couldn’t complete the setup without a platform. While I was trying to sort out the confusion caused by your employees, my autistic son ran outside. Thankfully he wasn’t hurt, but the situation could have ended much differently. This entire incident was the direct result of poor communication and a lack of proper employee training. One of your employees actively saw my son run out the front door while he just sat in his truck & I was inside figuring out the platform problem with the other employee. The manager at the time acknowledged that your staff had made a serious mistake. He apologized and arranged for the platform to be delivered the very next day to make things right. Had he not corrected the situation, we would have had everything picked up and canceled. What is even more concerning is what we learned afterward. At no point were we told that a brand-new account had been opened. We were under the impression that the manager was simply correcting the original transaction. Instead, an entirely separate account was apparently created without our knowledge or authorization. We continued making payments for months on what we believed was the correct account and assumed we were close to paying it off. Now, after all this time, Aaron’s is just reaching out about this issue. It feels incredibly unprofessional and disorganized. From a customer’s perspective, it almost feels predatory. If an error was made internally, why wasn’t it brought to our attention immediately instead of allowing us to continue making payments under the belief that everything was being handled correctly? This entire experience has been frustrating, stressful, and avoidable. A company that prides itself on customer service should communicate clearly, obtain customer authorization before opening new accounts, and take responsibility for internal mistakes instead of leaving customers to discover them months later. I expected much better from Aaron’s, but this experience has been anything but professional.

Ive been working with this location for about 3 years now and honestly love it the manager and some of the staff are very knowledgeable and friendly they WILL AND DO HELP if you fall behind on your payments they will work with you depending on your situation! Would recommend this location!! Just if you want the best experience always remember to communicate with your store they will be glad to help out💯

Went to rent a dryer, and passed off to someone else on the phone while in the middle of the application, and had to basically go through yhe whole explination and everything again, like he never passed any info off. I gotta go back to work whatever, they said they will get what they needed done when i call back. 3 hours later i call back and hr hasnt touched my order and iv been ttying to get the dryer delievered by the weekend before going on vacation. But they ruined it... after calling back again and being on hold for 20 mins and phone picked back up like i was calling again and told me to call back again later... WORST EXPERIENCE AND EMPLOYEES EVER!

Maxine is an outstanding customer service professional! She was incredibly knowledgeable and helpful while assisting us in choosing the perfect piece of furniture to complete our living room. Her guidance made the entire experience easy and enjoyable. If you’re looking for quality furniture at a great price, I highly recommend visiting Aaron’s and asking for Maxine. She truly goes above and beyond!

Worst customer service ever !! I called a month ago to get help with my insurance claim due to me being hurt the manager was just flat out rude ! And couldn’t help me even tho I pay for insurance. He called me today very rude and hateful , made rude comment about paying my bill when I’ve always paid on time I got hurt and how Kenny treated me on the phone I’ll finish my lease and never get something with them again ! Very disappointed!!!!!! 0/10

I can not speak for other Aaron’s but this location has the worst customer service. I ordered a mattress from them and 6 months in , it started to sag in the middle. Obviously this is the manufactures defect, but it took me 5 months of calling them to get them to replace it. Every phone call was a lie or a promise to follow up. I’ve had their staff members hang up on me, and call me a lier. Their manager set up a delivery date, I took the day off work and nobody showed up or called. They didn’t call me until I called their corporate office to complain and ask for a refund. But of course all they can do is give me a new mattress, because you pay for what you use. Well I have not used this mattress since February because the whole middle is sunk in! I wouldn’t recommend them to anyone!!

Great customer service everyone was very friendly and made sure to accommodate all of our needs. They were very suggestive selling as well and informative on sales as well. The store was very clean and easy to get around. They have nicely set it up. I highly recommend. And the bed I bought was perfect and thankfully for the gentleman and all his help making sure we got exactly what we were looking for. Keep up all of the great customer service we need more like you all.

I would not recommend trying to purchase anything from this location. Seems to be very mismanaged. Called before my payment due date to set up a double payment for the next week and was assured it was all set up and good to go. Since then I received 3 calls still trying to collect payment. At the end of each conversation I was told that would be the last call and everything was good to go. Unfortunately that was far from the truth as I got 3 more phone calls within 24 hours. All in all, I had to set up for the appliances to be returned (to stop the calls and keep my sanity). Stay away!