Rent-A-Center

Horrible.. calls my phone every week even tho I don't have a account. Horrible service. Rebecca is one of the rudest people they have working for them and they wonder why we will not come back after we pay off. She needs to go and you need someone there with more personality and smoking in front of the business is very tacky.

Mrs. Christine is totally awesome in her customer service. Well mannered & Polite while helping you find your needs in shopping. Thanks so much for making me feel welcomed.

I wish I could give them 0 stars! Costumer service is HORRIBLE, and that Rebecca is very rude. We scheduled for them to have our couch picked up on Monday at noon, nobody came. We then received a call from the manager saying that they would be there Thursday to get it. We made sure we were home the whole day just so we wouldnt miss them. Still nobody showed. Today is now Saturday and they called saying that they’ve been to our apartment & threatening to start charges! When we told Rebecca that the date has been changed multiple times and we’ve been waiting on someone to come get the couch she then got very rude on the phone. Hopefully they can go through with the scheduled time today and finally come get this couch!! I definitely would NOT recommend giving these people your time or money. Buddy’s is definitely a better option! Got a bed set from them and have never had any problems.

I don’t want to give no stars but I can’t post without It. “My experience with Rent-A-Center has been absolutely terrible. I bought a bedroom set on Friday evening right before closing. Even though I didn’t have my ID on me, the staff let me purchase it and scheduled delivery for Tuesday at 6:00 PM, saying I just needed to show my ID on delivery day. Today, hours before the scheduled delivery, I realized I lost the email address to send my ID and called to see if I could get the email . That’s when I found out that my delivery had been canceled – with zero notice. No one called to tell me this! They took my money on Friday but didn’t bother to communicate that my ID was critical or that they’d cancel my delivery over it. My kid needs a bed, and they just let it slide without telling me a thing. They’re quick to call 10 times if you’re late with a payment, but they couldn’t pick up the phone to inform me of a canceled delivery. This is unacceptable. Rent-A-Center, you need to get it together and communicate better with your paying customers.”

Will never ever get anything else from them ever again in life. First off let’s just start off with the customer service is terrible. The store manager heus is unprofessional. July 26th rent a center sent a crew to my home for pick up, the driver knocked forcefully on my door and continued to get louder. Then they damaged my wall, two doors, wooden stairs. Contacted the store on 35th blvd and was talked to very unprofessional by the store manager and he hung up the phone while I was explaining the damages.sent pictures in also. Then went into the store the store manager wanted to argue with me and my fiancée. I’ve never seen furniture moved down wooden stairs with a medal dolly. Especially moving a dresser. My landlord will be doing his complaint. I’ve only been in my place four months these damages happened when furniture was picked up. I WILL NEVER SEND ANYONE TO THAT STORE EVER AGAIN!!!!! FYI this the reason I went and purchased furniture from American Frieght didn’t have to be harassed and didn’t have property damaged.and let the furniture get picked up. Very unsatisfied with how me and my fiancée was treated. Will be contacting my attorney today….

Unbelievable experience with this business. We've been mislead and lied to on three separate occasions by the manager (Drew) in regards to RAC coming to pick up a mattress and frame that we rented. We paid cash for two months in advance until we could get our furniture here from Kentucky to Gainesville. Having expedited our move we've made 3 attempts both in store and by phone starting on 10-14-20 to set up an appointment. We finally set a pick up for 10-20-20 and made sure that someone was home all afternoon for a no call and no show. I waited all day the following day and yet another no call and no show. I gave my guy Drew yet another benefit of the doubt and called the store yet again on 10-22-20 and Drew gave me a "family emergency" story and " I've taken over the store and things are disorganized and I'm trying to fix it " saga and PROMISED me that they would be by yesterday afternoon within the next hour. So I get ready to set up my king bed and as time goes by a no call no show yet again. So, here it is Friday and the RAC queen mattress is still in my way. We deserve a full refund !!!! We rented a couch and recliner from Aaron's under the same senario and they came and got it the same day we called...no questions asked. I fully endorse using Aaron's for all of your rental needs. I've never been lied to and mislead by a business like this before. I won't even mention that I overpaid and didn't address a refund for the weeks that the items were not used. Addendum: (10-26-20) After speaking with Jessica on Friday ,she was able to arrange the pickup of their mattress and frame today. I just walked out my door to disco er that in the process of literally dragging the mattress out on the floor the guys pulled our door decoration off the door and drug it 20 feet or so. The heavy duty door mat was dragged even further and both left lying on the sidewalk. Unbelievable ! ADDENDUM #2 It appears that the owner has deleted his response. Stay classy RAC Gainesville. ADDENDUM #3 As fate would have it we've received two calls from RAC after returning their mattress and frame, inquiring as to when we were going to pay our account that came due in November. The first call was a voicemail. The second, I spoke with Patrick and explained that the items had been returned a week prior tk his call. He seemed dismayed that it hadn't been entered into their "system." Why am I not surprised?