Rent-A-Center

Very rude and terrible customer service. So disappointed in my experience there’s a reason I was hesitant on doing any sort of business here. Please save your money and time and go somewhere else.

I am very disappointed with my experience. Last Friday 2/13/26, I requested to reschedule one payment for one week due to an unexpected situation. This is the first time I’ve ever asked for a change, and I have consistently made all of my payments on time. I understand that businesses have policies in place because of customers who do not pay. However, it is unfair to treat responsible customers the same as those who fail to communicate or make payments. I called ahead of time and provided proper notice out of respect and responsibility. Good customers should not be penalized because of bad ones. Flexibility and customer service go a long way, and unfortunately this experience has made me reconsider doing business here.

I am very disappointed with my experience. Last Friday 2/13/26, I requested to reschedule one payment for one week due to an unexpected situation. This is the first time I’ve ever asked for a change, and I have consistently made all of my payments on time. I understand that businesses have policies in place because of customers who do not pay. However, it is unfair to treat responsible customers the same as those who fail to communicate or make payments. I called ahead of time and provided proper notice out of respect and responsibility. Good customers should not be penalized because of bad ones. Flexibility and customer service go a long way, and unfortunately this experience has made me reconsider doing business here.

I’ve been a customer of rent a center for well over 5 years. Got a new washer and dryer for brand new house from them thinking it’ll be great appliances and great service. Well I regret this now, the two guys that brought both over seemed great, until had issue with “screw being stripped on dryer” so they took dryer back and I was told would get new one. They ran a cycle on washer and said it’s great. Well I woke up next morning only to see there was water damage on the level below, I contacted the store and was told they checked connection that it’s the house. Called someone to come look at it and turned out the guys from here didn’t connect hoses properly and didn’t put a O ring in the cold water hose. The “new dryer” also didn’t work until I had someone come look at it the wiring was not done properly. I’ve been paying for appliances I couldn’t even use on top of that water damage to a new home. Will never come back here after all my stuff is paid for. Adding an update to this, I just recently had surgery and can’t work till January. I filed a benefits plus claim and they still rudely call to ask for payment.

The staff called my landlord demanding payment. When I called they said they have no records and that they would not have called the landlord for payment. My landlord called us and said that Rent-A-Center called him demanding payment because my husband was over 30 days late. He’s only a week late because they refuse to follow the schedule of our paychecks like they said they would in our agreement. My husband has gotten calls from the staffs personal phone numbers. The people have told my neighbors that the payment was late, Martha calls and is very rude even if the payment is 1 day behind. The people who knock on the door have been seen on camera trying to look inside the windows on my door, they have reached for the door handle and tried to force entry. The manager has not done anything about this either.

The staff called my landlord demanding payment. When I called they said they have no records and that they would not have called the landlord for payment. My landlord called us and said that Rent-A-Center called him demanding payment because my husband was over 30 days late. He’s only a week late because they refuse to follow the schedule of our paychecks like they said they would in our agreement. My husband has gotten calls from the staffs personal phone numbers. The people have told my neighbors that the payment was late, Martha calls and is very rude even if the payment is 1 day behind. The people who knock on the door have been seen on camera trying to look inside the windows on my door, they have reached for the door handle and tried to force entry. The manager has not done anything about this either.

First after doing everything online, I had to go to the store a week later to find out that online doesn’t communicate well with the stores and basically did the whole process over. Now I am sitting at my house an hour AFTER my delivery window with no delivery. Called the store and have rudely been told they are in their way, there was a delivery before me. That’s fine, but why give me a two hour window I take off work for and not honor it. Not sure at this point if I’ll even get my ordered product even though I got “first week free” I’m getting ready to make my second payment on Friday and still have yet to have furniture Worst experience in purchasing I have ever experienced

First after doing everything online, I had to go to the store a week later to find out that online doesn’t communicate well with the stores and basically did the whole process over. Now I am sitting at my house an hour AFTER my delivery window with no delivery. Called the store and have rudely been told they are in their way, there was a delivery before me. That’s fine, but why give me a two hour window I take off work for and not honor it. Not sure at this point if I’ll even get my ordered product even though I got “first week free” I’m getting ready to make my second payment on Friday and still have yet to have furniture Worst experience in purchasing I have ever experienced

I have been paying all my payments on time but the staff especially Martha was rude and so was the manager when i brought up a complaint with both of the. On the phone laughing at the situation and said I missed the payments but I have all the receipt that say I payed already showed them my bank statement just not very professional with customers at all, this will be my last time ever buying from this terrible company

I have been paying all my payments on time but the staff especially Martha was rude and so was the manager when i brought up a complaint with both of the. On the phone laughing at the situation and said I missed the payments but I have all the receipt that say I payed already showed them my bank statement just not very professional with customers at all, this will be my last time ever buying from this terrible company