Rent-A-Center

The one thing I dislike the most is having to write a review, unfortunately in this case I need to because of just how disappointed I am in the service and lack of communication. I went to this location on December 30, 2025 in hopes of placing an order for a mattress and a bed frame. I spoke with a woman by the name Olga and she helped me look into the system for a full size mattress and bed frame and tell me that they can order one I would have to just put a down payment and they can place the order for it. She did inform me that they would not get an update until January 13th and for me that was like okay cool just in time before my vacation I can be home and set it up. I was super excited and ready to finally have a bed. January 13th came and no update and I called and asked what was going on and if they had a delivery date yet and still no update but was told to give it couple of days so I did just that and still nothing. I called and called and called several times during the next few weeks and nothing. I would get told let me look into it and see what is going on and I will call you back and no call back. I decided to back off a little bit and give them the benefit of the doubt and hoped they had called to give me an update but nope nothing today is March 18th and I decided to call them just in hope for happy news and nope the person I spoke to told me that they have been on a freeze for receiving shipments until April and they have been that way for a while. That was NOT communicated to me from the manager Olga nor any of the workers that I spoke with there. I was told once again that he was going to look into and give me a call back and I didn’t allow that this time. I had been patient long enough and kept getting the runaround. So I did ask for my refund. This location needs better training in communication and possibly a better manager and it could excel but if you are looking for good service hopefully you have better luck than me.

The one thing I dislike the most is having to write a review, unfortunately in this case I need to because of just how disappointed I am in the service and lack of communication. I went to this location on December 30, 2025 in hopes of placing an order for a mattress and a bed frame. I spoke with a woman by the name Olga and she helped me look into the system for a full size mattress and bed frame and tell me that they can order one I would have to just put a down payment and they can place the order for it. She did inform me that they would not get an update until January 13th and for me that was like okay cool just in time before my vacation I can be home and set it up. I was super excited and ready to finally have a bed. January 13th came and no update and I called and asked what was going on and if they had a delivery date yet and still no update but was told to give it couple of days so I did just that and still nothing. I called and called and called several times during the next few weeks and nothing. I would get told let me look into it and see what is going on and I will call you back and no call back. I decided to back off a little bit and give them the benefit of the doubt and hoped they had called to give me an update but nope nothing today is March 18th and I decided to call them just in hope for happy news and nope the person I spoke to told me that they have been on a freeze for receiving shipments until April and they have been that way for a while. That was NOT communicated to me from the manager Olga nor any of the workers that I spoke with there. I was told once again that he was going to look into and give me a call back and I didn’t allow that this time. I had been patient long enough and kept getting the runaround. So I did ask for my refund. This location needs better training in communication and possibly a better manager and it could excel but if you are looking for good service hopefully you have better luck than me.

Th e process is so tedious and unnecessary complicated. They take more out of your card than they declared. They make up excuses and stall you. I cancelled and haven’t received my refund after a week

Th e process is so tedious and unnecessary complicated. They take more out of your card than they declared. They make up excuses and stall you. I cancelled and haven’t received my refund after a week

⭐AVOID LOCATION: HAS MISLEADING COMMUNICATION ISSUES⭐ Store provided a complete lack of transparency on approval amount and order status, after submitting pay stubs, proof or residency and references, multiple phone calls from sales assured me the product would ship to my home (changed possible delivery date 2-3 times). Then almost 2 weeks later (9-10 days) after down payment was already made I was told that I am ineligible/denied for the product and needed to use a 3rd party credit company for approval (Acima), 3rd party tool refused to accept my bank and I understandably got very upset with the store because there was a huge lack of communication over what was going on with my order and thus I demanded a refund (REMINDER: they told me this 10 days after the down payment and paperwork was completed). They need to stop doing this, have a better system of communication. This is very disrespectful, I will make sure to let people know in the community to stay away from this location. If this location tells you you're approved, get everything in writing. They will change your approval amount without telling you till days later. Avoid this store at all cost! I also had to dispute the refund with my bank, they still have not refunded my down payment money, I'm very upset.

⭐AVOID LOCATION: HAS MISLEADING COMMUNICATION ISSUES⭐ Store provided a complete lack of transparency on approval amount and order status, after submitting pay stubs, proof or residency and references, multiple phone calls from sales assured me the product would ship to my home (changed possible delivery date 2-3 times). Then almost 2 weeks later (9-10 days) after down payment was already made I was told that I am ineligible/denied for the product and needed to use a 3rd party credit company for approval (Acima), 3rd party tool refused to accept my bank and I understandably got very upset with the store because there was a huge lack of communication over what was going on with my order and thus I demanded a refund (REMINDER: they told me this 10 days after the down payment and paperwork was completed). They need to stop doing this, have a better system of communication. This is very disrespectful, I will make sure to let people know in the community to stay away from this location. If this location tells you you're approved, get everything in writing. They will change your approval amount without telling you till days later. Avoid this store at all cost! I also had to dispute the refund with my bank, they still have not refunded my down payment money, I'm very upset.

This store gave me the run around for nearly two weeks! Then I go in store to get my product and am asked to pay for a week’s worth of rental agreement even though my due date was the next day! Then got told there are too many discrepancies in my application to approve it yet they were going to give me a product before approving my application? The discrepancies were using my Grifols (which is like CSL or BioLife or Biomat) card and they said they don’t accept those cards? Yet the app accepted it. Then got told my phone number for my company headquarters is in FL so they wouldn’t be allowed to accept my form of employment. Yet my head of HR sent me an email verification of employment to give them and they stated to me that was acceptable. On top of all this I was informed they didn’t answer the phone when the head of my HR called them. This company is bullshit

Used to do a lot of business with them but recently they switched managers and the previous managers were great. They would give me a call if I forgot to pay on accident but this time they didn't. They decided to stop by instead of calling first. Unprofessional. What happened to the old managers they were great. I might just end up cancelling everything with them and go to the other store they have. Get your stuff together new managers you guys are terrible. Update: district manager was very nice! Now this is an update I was going to purchase something else from them but they were mentioning that because it's new management they want to drop the item off to get to know me and the last management would always let me just pick it up. They are running the business into the floor.

Used to do a lot of business with them but recently they switched managers and the previous managers were great. They would give me a call if I forgot to pay on accident but this time they didn't. They decided to stop by instead of calling first. Unprofessional. What happened to the old managers they were great. I might just end up cancelling everything with them and go to the other store they have. Get your stuff together new managers you guys are terrible. Update: district manager was very nice! Now this is an update I was going to purchase something else from them but they were mentioning that because it's new management they want to drop the item off to get to know me and the last management would always let me just pick it up. They are running the business into the floor.

This has to be the worst experience that I have ever encountered with customer service. I placed an order for a new bedroom set almost a month ago. I just received my delivery this Wednesday. The representative Alex is so rude and dismissive. He sent me a text message stating that they are no longer allowed to set up my furniture due to being short staffed. When he dropped my bedroom set off he stated that it will be very simple for me put together. Which was a lie. The instructions packet came ripped open as if someone removed the screws and materials I would need to get this done. I am a single woman and if I knew that I would have to put a whole set together I would have never ordered from this company. Don’t waste your hard earned money on such a horrible company. Prentessa Wells