Buddy's Home Furnishings

I took down my last review because I thought we had made it right. Apparently not and they will tell to you however they see fit when they finally come get their furniture that you’ve set up three different days for them to come get. I set up two previous times to come get the furniture I was leasing through them. After setting up the days for pickup they continued to call for payment and charged my card then I was YELLED at that they did not charge my card when I have the transactions on my account. I ended up closing that account so they could not keep trying to charge it. I would answer every phone call to tell them that we set up a day for them to come pick up their furniture. They said oh I’m sorry the note must not have went into the computer. Fast forward through all of that to the day they say they’re coming to pick up. The two men come in to get the furniture. Didn’t even know which couch they were supposed to get so I explained to them and showed them the couch they were to be picking up. They removed the chair no issue. Then went to get the couch and the man hands me the phone and it’s Tammy from the store stating that I smashed the furniture and they will be pressing charges. There were no damages to the furniture that weren’t already there when they dropped the furniture off which were documented and haven’t been spoken about since. They apologized for the damage when they dropped off and I received a grace period on my first payment for the damage. But I’m willing to bet that wasn’t noted in their computer due to the same errors they had when my pickup was supposed to be noted several times. Tammy then proceeds to continue to fuss with me in a way I’ve never received from someone who is employed by a business and wants to continue to stay employed there. If I talked to my customers that way I would be fired immediately. On the way out with the couch one of the men picking up knocked over my jester and damaged the safety switch on the bottom so now the heater will not turn back on. I called the store to notify them and Tammy again. Says no it wasn’t and proceeds to tell me that all I do is complain and “talk out both sides of my face and doesn’t listen and doesn’t know what I’m talking about” then hangs up on me. So then I call back and o am hung up on several times. I genuinely do not understand how you are able to keep a job or a business open when you talk to customers that way and I know for sure any business still operating does not have employees that are allowed to talk to people that way. I text Brandy all of the information because she has previously text me on December 8th to set up pickup after trying to get payment for my account again. She apologized and arranged pickup on the 8th then the store tried to charge my card again on the 11th. I was also told by Tammy that never happened. I received sexual harassment from an employees at this store as well and filed a complaint to which it was made right and I continued business with them. Tammy also says that never happened. I genuinely hope this business is ready to go to court because it’s going to happen. If not with me then with someone because I have never in my life seen a business run this way and I advise anyone who is with them to get out now and anyone considering to not do business with them. A police report has also been filed for my heater and the treatment I received. Tammy also said go ahead, called me names, and hung up on me when I informed her of this. I am not the only one that had received this treatment so do not take this as an angry person who just didn’t get their way. This store has been allowed to get away with this for too long.

My experience with Buddy’s in Gadsden has been amazing. They are very friendly..the payments are reasonable and you get quick delivery.

They were very helpful and were responsive. I’ve been with them for 2 years and have had no bad experiences on my end.

Great employees! Very kind, very helpful, they aim to please, they help you get set up with everything you need! The store is always very clean when I go in. Very friendly! All the staff is great but LARRY is my favorite! He’s very nice and funny and very personable!! 🫶🫶

Ok,long story short.I have been a loyal customer going on 5years because i just can't offord to pay cash for certain things I want there is no way.being on a certain income basics.ok back to it I started off good but in between time I have had my say so's at times with the customer service with certain ones I have bumped heads with.But continuing on.on different occasions the items I have purchased i always pay off.when its that time to pay off they do bomb rush you to add more! items and every time I do it again. when I've said im done...after I pay this off are pay that off lol but anyway when it comes to certain things in questioning on the 6month pay off and if not paid off it goes back up.that's the only part I have a problem with,but I will give them they flowers if you are a loyal customer and you pay on time no missed payments they will give you more time and they will work with you.if they feel that its a chance that they rather keep you as a Loyal customer they will step up and do what they have to do to make you happy. yes I've had my ups and downs with buddies but at the end of the day they come through. when you lease expect them to.just have patience and be respectful they will handle it the best way they can .I can say it feels like family at time when Im in the store.Don't give up just let them do they job they will get you right its been a ride.but its well worth it.they will work with you if you work with them just give them a chance it depends on you!!! thanks to buddies!!!! 😊 I have paid off a king size bed,a deep freezer,75inch flat screen,sectional couch,computer tower,and now im working on a beautiful black tv stand electric fire place, somebody body stop me please!!!!! They got me trapped 😂😂😂😂😂