Rent-A-Center

I have perfect payment history at Aaron's and Rent A Center. I was hurt and I had the insurance that covered my payments. When I was cleared to work I called to let the Casper store know and an associate answered and said he would let the store manager know so I took him for his word which turned out to be not worth anything. In my day a man was only as good as his word. The payment time came around and it was still set up for my old date, so again I called and told them my new paydates and when my paydates came around I paid and was elevated to platinum status online and was told I could rent some more items, I wanted a bed for my son so we could donate his old beds to the little kids upstairs who have no beds and a new video game system, but ultimately wanted the bed first if not able to get both. The lady online was sweet as can be and I was looking forward to talking to our guys here in Casper, all the ones that previously worked there were nice and took my picture even when I would pay something off, I've been renting to own now for over 20 years and have paid off many different items. But the guys at the store ruined my morning and tried to blame me for the errors they made when fixing my payments after I was back to work after working hard. Thing is I make more money now too and they didn't treat me like a platinum member, they treated me like dirt, in 20 years of rent to own I have never been so hurt and offended. I would recommend any place other than these mean spirited people. Thanks and God bless.

I had a frustrating experience working through an issue with this store. Communication was unclear, and it often felt difficult to get a straight answer on who was responsible for helping or what the next steps were. The local staff were polite, but the overall process lacked coordination and follow-through. I found myself going back and forth between different points of contact without much progress, which made what should have been a straightforward situation take much longer than expected. I understand that some things are outside of a store’s direct control, but from a customer standpoint, it is important to feel like someone is taking ownership and helping move things forward. I hope there can be improvements in communication and internal coordination so future customers have a smoother experience.

People there have no patience, they need train better, its like there always in a hurry to push you out the door. I won't buy there anymore, this is what happens when you have poor mangers , you get poor employees

They use to be really good before the new management. I paid off a lot of furniture from here, couches, kitchen table, gaming computer, washer and dryer. Well my husband and I went in to order a corner fire place, and a TV. We were told it would be a week or two, well time passed and I called the store, I got attitude and a refusal to even look on their system for a status update. To this day over 2 months later still no information on an order that I suspect never even got made. Some times the new management can really mess up a store. Never using them again since they obviously don't know how to do business. I waited this long hoping they would do right by us, but I guess not.

I recently bought a washer and dryer from here and I'm currently paying on a new bed. Very reasonable prices. Super nice staff. Just want to make sure that you can pay off your stuff during the same as cash duration. Otherwise you might just have a bad time.... But that's not because of the staff or anything like that. They were really good.

i just purchased mny furniture about 4 months ago my third month in I had an accident moving my t.v and i broke it my isurance company told me to call RAC because technically its theres. I'm also in the process of moving across country and I asked the manager there or the head guy if i could return the furniture for an exchange its all in the same mint condition i purchased it in and I found out about the 6 month exchange and came to the conclusion this guy is waiting to respond to me after my 6 months so he wont have to help me. I think that's messed up because of my work I move around a lot and I deal with rent a center I pay my bills always on time and in advance and they can see my loyalty. THEY ARE NOT TRYING TO HELP ME and that is a shame when I'm paying and doing everything needed to be labeled as a VALUED CUSTOMER. They ignore my calls and I hated to post this before I actual;ly go into the store but its been 2 months almost I was waiting to hear back from this promising young man. First he said the boss was out of town then he's always saying the guy that handled my accounts never around to handle my business. That's crazy. I'm doing everything right and they aren't clearly AT ALL.