Rent-A-Center

Rude manager, poor communication, and zero accountability I rarely leave one star reviews, but the customer service at this Rent-A-Center location has been extremely disappointing and continues to be unprofessional. To be clear, our account is currently UP TO DATE, and I even paid this week’s payment two days early. We have a solid payment history and have consistently handled our account responsibly. Before making that early payment, I called the store simply to give a courtesy notice that my check was delayed and I might be two days late. Instead of professionalism, the manager responded with a rude, nasty, and dismissive attitude over a simple heads-up. What was even more concerning is that the same manager was also rude to the corporate customer service representative who was assisting us. Because of his conduct, BOTH the corporate rep and I filed complaints. Unfortunately, his attitude has not improved and he continues to be unprofessional in his interactions. Separately, when we FIRST signed our agreement, we were told our furniture would be delivered. My household even came back early from vacation to be present. At the last minute, delivery was delayed for two additional days due to “fees” that were never clearly disclosed to us upfront and that we were told about during the first week of payment. The lack of transparency was extremely frustrating. When I asked to speak with the manager about the situation, he was dismissive and aggressive, showing very little empathy for the inconvenience caused. The interaction became so disrespectful that I was pushed completely out of character due to the way we were being spoken to. Rent-A-Center corporate seriously needs to review the management at this location. Customers who communicate and pay their bills — especially early — deserve professionalism, transparency, and basic respect.

I really think its shitty for a truck to come to my house to collect in item and I didn't even get a chance to pay for the item yet. Driver arrived at my door at 1100. I also think its crazy to have the person in the office to call the day before asking for a payment and its not due yet. Yall need to turn that down a little. This is coming from a person who has paid serval items off before in the Hampton store. I WILL NOT be doing business with you all again.

The 10 dollar deal means nothing you're still gonna pay even tho the banner is misleading Store won't cancel even if you asked probably going to take your next payment anyway from your card so bad that the online chat knows it's a scam

Very rude ,very nasty. They dont rent to those in extended stay even if you have proof you have been there for several years and have good standing with the place of living.i was approved through everything online. They lied and said my place said they dont take deliveries which is untrue and extended stay is like studio apartments and the front desk absolutely takes delivered items.....they are discriminatory and evil people....gonna work with Aaron's instead

Good Morning! Shawn and Jamal jus delivered my refrigerator, they were very respectful and made sure everything was by the book, very professional, and stayed in the time frame that was quoted!