Aaron's

The GM and Manager at the location in Waxahachie are very rude and do not know how to treat customers at all. I have never been treated that way. I would highly suggest not to do business here.

Made a deal with them to pay off a window unit AC. I set payments to pay every Thursday well well well these greedy folks call every guess what not even Friday if it’s late na na na THEY CALL ON THURSDAY THE DAY ITS DUE 9 AM SHARP SHAKING THAT CUP FOR PAYMENT WHEN ITS NOT EVEN LATE…….. Man I thought rent a center was bad holy im not sure how you guys haven’t been shut down.

If I could leave zero stars I would worst company and customer service I ever received respectfully . The manger Jenifer does not need to be a manger she doesn’t know how to do her job or treat loyal customers with respect.

Rude service and liar about payment plan and more etc I wish they need working treat with respect and you won’t have complain this business I hope learned this lesson. I’ll working on it plan report complaint and more etc reason plus make me uncomfortable when ppl knock The Doors they didn’t ask my permission first I wish i could give star 5 but I don’t sorry 🤷‍♀️

I rented a laptop from here and everything was going smoothly until I had to make arrangements for a payment. I set a date for the payment and I went into the store on the date as planned. However, I wasn’t made aware of the late fee when I set the date to make the payment. This was on Friday. I spoke with Jacquelyn while in the store and made arrangements to return that Monday with the payment and the late fee. I thought everything was copacetic. Six hours later , I was startled awake by a loud knock on my front door. After seeing a white van out front, I opened the door to a guy from Aaron’s. He stated he was there about the payment. I was half asleep and partially confused. I told him I had turned it back in because I really wasn’t understanding his request. Later I figured out what he was saying and realized my mistake. Fast forward to the next day. I called Aaron’s and let them know about the visit and my arrangements. I spoke with Jacquelyn. She didn’t seem too interested in what I was telling her. She only stated it was the guy’s job. She didn’t acknowledge talking to me the day before in the store or apologize for someone coming out after I had made arrangements earlier. Needless to say, I’m taking the laptop back to Aaron’s and severing all ties. I just want to add I was on autopay and never missed a payment and this was my first time being late due to unforeseen circumstances. A lot of things could have been done differently, especially the customer service.